Ciocca Subaru of Allentown

Donald Dishman is the best salesman ever. Donald Dishman went out of his way to make sure we experienced the best car buying experience. We felt very comfortable with him . Sales process was Donald Dishman went out of his way to make sure we experienced the best car buying experience. We felt very comfortable with him . Sales process was easy , the showroom was beautiful would recommend Ciocca subaru for your next car purchase. More

Car shopping I have been to a few dealers before ending up at Ciocca Subaru. Adrian made the car shopping experience enjoyable. He took the time to answers my many I have been to a few dealers before ending up at Ciocca Subaru. Adrian made the car shopping experience enjoyable. He took the time to answers my many questions! Great sense of humor, would highly recommend him and Ciocca Subaru for your next car purchase! More

Fernando Santiago @ CIOCCA SUBARU -- he gets the job done! ** If you arrived at this site searching for the best professional to help you find the vehicle that meets all your needs, your search is over. Fernan ** If you arrived at this site searching for the best professional to help you find the vehicle that meets all your needs, your search is over. Fernando Santiago @ Ciocca Subaru in Allentown is who you need to talk to. My husband researched many suv’s for many hours before arriving at Ciocca Subaru. Fernando was professional, knowledable, personable, laid back and not pushy in any way. He listened to our needs and by the end of our visit, we had purchased a very awesome Nissan Pathfinder. Everyone @ Ciocca Subaru from Shelby to Fernando to Sean and finally the finance team, were so helpful, professional and, believe it or not, FUN to work with. Yes, I used "FUN" when talking about buying a vehicle, with Fernando, that is. Fernando Santiago has the personality that makes you feel like you are dealing with a family member ~ ~ plus he loves fishing! There is a reason Fernando has such amazing reviews – he’s super! More

DON'T BUY A CAR FROM THIS DEALERSHIP!!! I purchased a new 2014 Subaru Crosstrek Hybrid from this dealership. There's several reasons why I did but one of them was because I was told by my sa I purchased a new 2014 Subaru Crosstrek Hybrid from this dealership. There's several reasons why I did but one of them was because I was told by my sales rep Bob Pavone that it got 36 MPG after I asked him. The problem I had with that was I never saw the car get the MPG I was promised. I would constantly ask the people working at the garage & the garage manager why I wasn't getting the MPG I was promised? They all told me that I needed to be patient & needed to allow the cars engine to break in before I would see the 36 MPG I was promised. One day I stopped for an oil change & decided to talk to the rep who I set up the appointment to do my oil change. I asked him again why wasn't I seeing the 36 MPG that I was promised? He told me that the MPG on a Hybrid Crosstrek wasn't 36 MPG but instead was only 29 MPG. That's rediculous seeing as their non Hybrid cars get better MPG than the Hybrid version. I currently get only 27.3 MPG & the loaner Forrester I drove got 29.7 MPG. The next reason I bought this car was I really liked the Plasma Green color it came in. I even special ordered this car before it came out. I have found that this was a bad choice because it has easily gotten scratches. Both Subaru & Ciocca have promised to fix this but have yet to do so. At 1,500 miles I got a bad door ding on the passenger side front quarter panel and took it down to Ciocca to get an estimate & an oil change. When I went to pick it up I found that they only did the oil change & not the estimate. So I called & spoke to the service manager who told me to send him pics of the damage & he would give an estimate. I did what he said & he told me it would cost $600 to fix. I told this to my insurance company & they said that they needed it in writing. So I took the car down to Ciocca & they looked it over. The estimate more than doubled to $1300. I asked why it more than doubled & they said that they didn't realize how bad it was. My answer to that is if you would have looked it over like I asked the first time this never would have happened. I tried contacting the owner Greg Ciocca about the issue & had a hard time getting in touch with him. I eventually got him on the phone & told him that I was unhappy at the change in the price to fix my car. His response was if I don't like it I should take my business elsewhere. If he didn't want my business he should have told me that before I bought the car. One of the biggest issues I've had with this car is the amount of time it's spent in the garage. It's spent close to an entire month in the garage because the transmission/inverter was bad on the car & they didn't know how to fix it. In addition to that the break sensor went on the car. The dash board lights would constantly be lighting up which meant that it had to go to the garage. Recently my cars batteries have been going on the car. I was driving up to work & the entire car shut down. I had no power steering & no power breaks. I almost was hit by an 18 wheeler on the PA turnpike because of this. They had to replace 2 batteries on my car. Then in April 2018 (4 months after the other battery replacement) my turn signals weren't working causing me to get a $141.00 ticket. My wife was driving the car 2 days after I got the ticket & the entire car shut down on her & she was almost hit by a pickup truck. I called Ciocca who told me to bring the car down. When the tow truck driver tried to bring it down they refused to allow him to drop it off because of the law suit I brought against Subaru (see next). Also the car had Bluetooth and that never worked on the car on the car from day one & will never work on the car. I even had to file a lemon law case over the issue. Because of that I was told that I wasn't allowed to bring the car on Ciocca property for any reason including service. I was promised by Kyle Egge that I would be allowed to bring my car down for service but evidently he not a man of his word because Ciocca has refused to allow my car on their property. If you enjoy being treated like garbage then come here otherwise take your business elsewhere. I would NEVER recommend this dealership to anyone because when problems occur they won't be there to help you. A dealership should never blame the customer when problems arrise. Subaru cancelled their Hybrid program after only being out for only a few months which goes to show that even they knew that they made a lemon. More

An excellent experience all around. Ben Walsh was very helpful and worked closely with us to make our purchase experience better than anticipated! Summer explained technology to two old Ben Walsh was very helpful and worked closely with us to make our purchase experience better than anticipated! Summer explained technology to two old folks who could care less and are challenged at best! More

Great Service and friendly atmosphere My husband and I bought a used Subaru from the Bargain Corral. We were lucky to have found Fernando Santiago as the salesman to work with us. We can My husband and I bought a used Subaru from the Bargain Corral. We were lucky to have found Fernando Santiago as the salesman to work with us. We can't say enough about the pleasant experience we had in dealing with Fernando. He was very friendly, and didn't push us into buying our car. He listened to us in working with us to find the kind of car we could afford and that would meet our needs. The dealership worked with us through and through in making sure the car was in tip top shape before we drove it home, and was very accommodating in agreeing on a price that we were happy with. We would highly recommend Ciocca Subaru and especially Fernando to anyone looking to buy a car. More

Met as strangers, left as friends :) - Greg Fichter I'm not going to lie, going to a dealership isn't on the top 5 things I look forward to doing but then my husband & I met Greg Fichter…. and my mind h I'm not going to lie, going to a dealership isn't on the top 5 things I look forward to doing but then my husband & I met Greg Fichter…. and my mind has been forever changed (if you're lucky enough to work with him). My husband and I have been extensively researching a used vehicle, narrowed it down to an Outback & Forester. Greg listened intently to my concerns, what "I" had found etc and graciously educated me on the xxxxxxand con's of each, in a down to earth, no "sales pitch/high pressure" sales kind of way. After leaving our first visit with Greg, we both felt we have NEVER had such an exceptional experience such as this and couldn't wait to meet again Monday. Needless to say, we chose the 2015 Outback and the closing of the deal was just as easy and every question I could have asked was met with an honest answer and a smile, and many laughs :) Greg - I am thankful for your phenomenal service and the way you care for your customers. In my opinion you not only exemplify the Ciocca promise, but exceeded my expectations tenfold. Thank you for everything! More

Fernando treats you like family! Fernando is a great person and truly treats you like family! He tells you everything about the car you purchase and makes the process as smooth as pos Fernando is a great person and truly treats you like family! He tells you everything about the car you purchase and makes the process as smooth as possible! The tour around Ciocca was great and everyone is very friendly! 100% recommend Ciocca Subaru! More

Great experience for a first time car buyer! I went in to buy my first car and the staff was incredibly helpful. They helped me get the best deal I could find and made sure to work within my bud I went in to buy my first car and the staff was incredibly helpful. They helped me get the best deal I could find and made sure to work within my budget. I love my new car and couldn't be happier with the whole experience! More