Ciocca Subaru of Allentown

What a nightmare! I went into this dealership ready to purchase a Subaru. After driving one I voiced that I wanted to think about it (I never jump into purchased). A I went into this dealership ready to purchase a Subaru. After driving one I voiced that I wanted to think about it (I never jump into purchased). A manager was called over and the old "what can we do to get you into a car today" was started. I said I was thinking about a sports car and I was shown a 2005 Infinity that I fell in love with. I bought the car on a Monday and by Friday it had broken down and was being towed. I was told it was a fuel pump and told they would get the part Monday. Monday came and went and no call from them. I called a few days later and told it was not the fuel pump and that replacing the sensors to the fuel pump. Another 2 weeks go by. I call again and am told the car went to the Infinity dealer. They had put gas in the car and noticed that the fuel indicator did not move. Then I was told it would be another 11 days for them to order the cluster. Finally a month goes by and I am told to pick up the car. When I picked up the car I asked what they had done. A mechanic looked at my ticket and saw "suspected fuel pump" and told me they replaced the fuel pump? So now I am very confused. I called and was told that they did not replace the fuel pump and all they did was "fix" the cluster cause replacing the cluster would have been over $2000. So basically they sold me a car with a broken gas gauge and took a month to fix with no communication throughout this process. When the car initially broke down I said I wanted a different car. That I no longer wanted the car that broke down. I was told a manager would call me and no one ever did. No one ever called (including the lady who sold me the car nor the manager who talked me into the Infinity). More

Ashleyrose is great! I came in to look around and not expecting to buy a car. Ashleyrose was knowledegable, professional and helped get me a great deal on a car I love. Jo I came in to look around and not expecting to buy a car. Ashleyrose was knowledegable, professional and helped get me a great deal on a car I love. John in financing is awesome too. I would highly recommend working with her to anyone looking to buy a car. More

Just Bought My Fourth Subaru I walked in to Ciocca Subaru with the intent of driving a Crosstrek in order to see if I wanted to trade in my 2014 Crosstrek Hybrid. The salesman, I walked in to Ciocca Subaru with the intent of driving a Crosstrek in order to see if I wanted to trade in my 2014 Crosstrek Hybrid. The salesman, Jared Reanu was friendly and helpful, and knowledgeable. I'll be picking up my 2018 Crosstrek tomorrow morning! More

Great people to work with at the dealership. Everyone I dealt with at the dealership made it their job to see if I needed anything. Salesperson Mike Mohr did a terrific job of seeing that I got Everyone I dealt with at the dealership made it their job to see if I needed anything. Salesperson Mike Mohr did a terrific job of seeing that I got to test drive the cars I was interested in and then made sure the transaction went smoothly and quickly. The whole team made my purchase of an Outback enjoyable. More

Milton is the best!! I would highly recommend Milton! He worked on getting me a good deal that fit within my. Budget!! He has personality plus! A true gem I would highly recommend Milton! He worked on getting me a good deal that fit within my. Budget!! He has personality plus! A true gem More

Used Car Purchase I searched online for quite a while and found Ciocca Subaru had a huge top quality inventory from which i found what i was looking for.It was well wor I searched online for quite a while and found Ciocca Subaru had a huge top quality inventory from which i found what i was looking for.It was well worth the 2 hour drive each way. Nichol was very polite and helpful.. They have a very professional and up to date business ,I would highly recommend Fernando who helped me with my purchase,he was freindly and could answer all my questions making this a very good experience Thanks Again to the Ciocca Team. More

Great experience! 5 stars! I traveled from Lancaster to deal with Ciocca Subaru. I'm so glad I did. They had a huge selection of cars. I was able to find a car that fit my famil I traveled from Lancaster to deal with Ciocca Subaru. I'm so glad I did. They had a huge selection of cars. I was able to find a car that fit my family's needs. Our salesman, Nick Mann, was friendly, helpful and patient. He is very knowledgeable in the options between the different models. Which made our selection process a lot easier. I will recommend him to everyone looking for a Subara. When it can to negotiations AJ Marvelli took the time to explain the price and value of a Subara. This really helped to ease our minds with buying a new Subara. The whole Ciocca staff was welcoming and friendly. Thank you for a great experience. More

Great Sales Experience I did a bunch of research and shopped several dealerships both online and in person, Ciocca Subaru was hands down the best. Best inventory, best inte I did a bunch of research and shopped several dealerships both online and in person, Ciocca Subaru was hands down the best. Best inventory, best internet communication, best price, and best in person experience. Worked with Nick Mann and Tom O'Donnell at the dealership, both were straight forward and easy to work with. Nick Mann even met me before the dealership opened on his day off to for me to pick up the car. More

Great experience Fernando is an excellent employee, he is professional and nice. He was very easy to work with and got us a really good deal on a used vehicle. The pro Fernando is an excellent employee, he is professional and nice. He was very easy to work with and got us a really good deal on a used vehicle. The process was quick and effortless. Fernando made sure my Fiance and I were comfortable with every decision and that we understood everything going on. I would recommend him to anyone! More

Preowned Impreza purchase We love our new (to us) Impreza. We had a great experience buying from Ciocca Subaru and we are looking forward to see what Ciocca Subaru has in store We love our new (to us) Impreza. We had a great experience buying from Ciocca Subaru and we are looking forward to see what Ciocca Subaru has in store for us as we look to them for service on our vehicle and possible future car purchases. I would highly recommend my friends and family to this dealership. More