Ciocca Subaru of Allentown

follow up was great Cody and Shelby followed up with me monthly for almost a year (because of a health issue putting a hold on my purchase). they genuinely cared about my Cody and Shelby followed up with me monthly for almost a year (because of a health issue putting a hold on my purchase). they genuinely cared about my health and were extremely patient and persistent. Cody was able to keep my monthly payment at the desired amount. I bought my first Subaru from Faulkner, but I'm now a ciocca customer for life as a result of the service I received. I would recommend anyone looking for a Subaru to visit ciocca! thanks again Cody and Shelby! More

Great experience We were able to do some of the up front necessary paperwork online ahead of time which made the process of buying the car painless. Nick listened to We were able to do some of the up front necessary paperwork online ahead of time which made the process of buying the car painless. Nick listened to what we wanted and showed us the perfect car that fit what we were looking for. No high pressure sales - nice experience. Financing was organized and streamlined. More

Easy car-buying experience! Easy car-buying experience. Friendly staff. Comfortable waiting area. Great service. Fernando was a knowledgeable and friendly sales associate. Luke w Easy car-buying experience. Friendly staff. Comfortable waiting area. Great service. Fernando was a knowledgeable and friendly sales associate. Luke was a great finance manager. More

Great experience! I had been looking for a car for about a mouth. I ended up with a 2011 Subaru. Fernando Santiago was very helpful, honest, patient and helped pick I had been looking for a car for about a mouth. I ended up with a 2011 Subaru. Fernando Santiago was very helpful, honest, patient and helped pick the perfect car for me. I left knowing this was the car for me. Fernando didn’t push just to get a deal. It was such a great experience. Thank you Fernando. More

Overall great dealership We've purchased one used and four new Subaru's from this dealership going back to the Becker days. The sales team has always been friendly, knowledge We've purchased one used and four new Subaru's from this dealership going back to the Becker days. The sales team has always been friendly, knowledgeable and willing to work hard to get the best deal for us. Recently I took my 2015 Legacy (98,500 miles) into the service department because there was a loud noise/rattle when starting. The service department found a crack in the catalytic convertor. Harley (my service rep) explained that Subaru of America warranty for this part is 8 years or 80,000 miles. Harley told me that she called Subaru of America and explained the situation and they agreed to fix the car at no charge. This is not the first time this dealership has stepped up to support us as a customer. Thank you. More

Was not out to buy a car that day. Looked at just driving a Forester and ended up buying. They are fair in the way they present the discounts and negotiate. Staff is friendly and respec Looked at just driving a Forester and ended up buying. They are fair in the way they present the discounts and negotiate. Staff is friendly and respectful. The bargain corral salesman Fernando was very patient. More

Pay for gas. Had $800 in work done and charged me $3.00 for rental gas.Bad news. I know i signed an agreement but i only put 20 miles on the car.Is Ciocca broke??? Had $800 in work done and charged me $3.00 for rental gas.Bad news. I know i signed an agreement but i only put 20 miles on the car.Is Ciocca broke??? More

Ciocca changed our minds on dealership service departments My son bought the car of his dreams - a 2014 Cross Trek - in NJ and found out that it had several Issues that weren't apparent initially and probably My son bought the car of his dreams - a 2014 Cross Trek - in NJ and found out that it had several Issues that weren't apparent initially and probably should have been addressed by the dealer. These included worn wheel bearings, oil consumption, and a fouled EGR valve. He was very wary of big dealerships based on previous experience with other dealers and comments on the internet and initially wanted to do the repairs himself or at a local repair shop. He was persuaded to take his car in to Ciocca for a check up and has had a customer experience that completely changed his opinion of "dealership service departments". The service adviser, Maura Jenicki, was terrific from start to finish and walked us through the whole process answering many of our questions and sympathizing with our concern about the condition of the car we bought. The bearings and EGR valve were replaced and Ciocca charged us a fraction of the cost for the service even though these repairs were not under warranty. An oil consumption test is being performed to determine the cause of the oil consumption. We expect that this issue will be covered by warranty. Also, the loaner car provided helped minimize the inconvenience of not having a car to go to work. All in all, Maura and Ciocca Subaru have restored our confidence in the Subaru brand and helped counter the mixed reputation that large dealerships have with the public at large. This is the type of service that creates brand loyalty, especially with younger customers. More

Best purchase experience ever Just purchased our new Subaru Forrester. The salesman Adrian Garibaldi was very knowledgeable about all the car features and even paired our phones. T Just purchased our new Subaru Forrester. The salesman Adrian Garibaldi was very knowledgeable about all the car features and even paired our phones. This was the easiest most enjoyable car purchase. More

Go to A&T or Steve Moyer Ciocca's response to all negative reviews is that they will forward the review to management so they could "learn from this experience." How many time Ciocca's response to all negative reviews is that they will forward the review to management so they could "learn from this experience." How many times are they willing to screw up before fixing their issues? You can walk into A&T or Steve Moyer without sexism, ageism, or racism negativity upon the first time of meeting you... But the first response from the Ciocca dealership is all of the above. They are money hungry and only care about good reviews on their business. Ciocca doesn't actually care about you purchasing a car for your needs - they only care about the money they will receive from Subaru for being a great dealer based off of surveys filled out after you purchase. You know those surveys you get in the mail to review the company after purchasing a car? Leaving an anonymous review is meant to be.. well.. anonymous, but the next time you go to visit, you get attacked for being honest and wanting them to improve (months after the review was filled out). Edit: They approached me about the survey while I was there with a new customer who is interested in buying a $40,000 car. First impressions say it all. He is highly disappointed in his visit as well considering they ignored him to argue with me. More