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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,917 Reviews

167 NJ-31

Flemington, NJ

08822

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3,917 Reviews of Ciocca Subaru of Flemington

July 19, 2022

Art Cole, Chris Wood and Andre Mutone are all great to work with. Art Cole called me 6 months before my Outback lease ended and stayed in touch to help navigate the process and to be sure I stayed a sati More

by Karen
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Wood, Andre Mutone, Art Cole
Aug 02, 2022 -

Ciocca Subaru of Flemington responded

Karen - We are so pleased to hear Art and our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations on the newest addition to your family!

July 17, 2022

The people in all areas of Subaru of Flemington are helpful and attentive. I will always recommend this dealership. More

by Lady Jo-Jo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Dan Keane, Eric Henderson
Aug 02, 2022 -

Ciocca Subaru of Flemington responded

Lady Jo-Jo - Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

July 15, 2022

In the event you are considering this dealership please know that after waiting 4 months for the car I find out they ordered the wrong color car and the car had a large scratch on the bumper. They said the More

by njk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Henderson, Candida Villarino
Jul 15, 2022 -

Ciocca Subaru of Flemington responded

Ms. White - At Flemington Subaru, we want our customers to be 100% happy with their experience. We are very sorry if you felt at any time we were not treating you with the utmost professionalism and courtesy. But we understand it was very upsetting for you to be without a vehicle for so long and seeing what you thought you ordered not be delivered. As we mentioned, if you were unhappy with the vehicle you ordered originally, we'd be happy to reorder the vehicle (but again, Subaru does not offer the exterior color/interior upholstery combo you thought you were ordering originally). Again, please accept my apology and feel free to contact me at your convenience to discuss this further if you wish - Frank DeCraine, General Manager, 908-782-2025.

Jul 15, 2022 -

njk responded

It was not what I THOUGHT I ordered, it was WHAT I ordered. I have the email ordering the ice silver metallic car, clearly stated, and a dark blue car was delivered. I don't appreciate this being turned into a customer ordering the wrong thing when it was a dealer mistake but that definitely seems to be the way Flemington Subaru operates.

July 14, 2022

Art cole, Eric Henderson and frank decraine all excellent and thorough! Great customer service. Patient and answered all questions. Explained car features and listened to our needs. A great experience! More

by stacy kohler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DeCraine, Eric Henderson, Art Cole
Jul 15, 2022 -

Ciocca Subaru of Flemington responded

Stacy - We are so pleased to hear Art and our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

July 12, 2022

I have been using this dealership for all of my maintenance and repairs with my current and past Subarus. I have tried another dealer and a local shop which was less than satisfactory. I find the More

by mortgage_bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky
Jul 13, 2022 -

Ciocca Subaru of Flemington responded

bob - Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years.

July 11, 2022

Great experience purchasing my recent Subaru at Flemington Subaru. I appreciated the efficiency of the team, sending me all the necessary documents and materials to complete prior to returning the More

by kollerabigail
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Henderson, Candida Villarino
Jul 13, 2022 -

Ciocca Subaru of Flemington responded

Kollerabigail - We are so pleased to hear Candi and our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

July 08, 2022

We had a great experience buying our new car at Flemington Subaru. My husband is a return customer, and the staff was just as kind and knowledgable as he remembered. Jeanette and Eric were a pleasu More

by franderson618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Henderson, Jeannette Macpherson
Jul 08, 2022 -

Ciocca Subaru of Flemington responded

franderson618 - Thank you so much for sharing! We are so glad that Jeannette and our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

July 08, 2022

Highly recommend Flemington Subaru. One thing I noticed right away is that Art Cole really cares and is extremely customer focused. Art wants you to be happy with your decision and rema More

by TheresaE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Alex Leist, Andre Mutone, Art Cole
Jul 13, 2022 -

Ciocca Subaru of Flemington responded

Theresa - Thank you so much for sharing! We are so glad that Art and our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

July 06, 2022

I worked with Art and the team to order and purchase a car from Chicago. The team was helpful, kept me informed, and provided excellent service throughout the entire process! Thank you for all your help! More

by cknoten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Mutone, Art Cole
Jul 08, 2022 -

Ciocca Subaru of Flemington responded

cknoten - Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

July 06, 2022

Excellent job fixing the scratches on my car under service contract. Efficient and friendly service. No problems with loaner car. More

by Gary M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leonard, Allison Cerwinski
Jul 08, 2022 -

Ciocca Subaru of Flemington responded

Gary - Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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