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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,917 Reviews

167 NJ-31

Flemington, NJ

08822

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3,917 Reviews of Ciocca Subaru of Flemington

November 17, 2021

I was very disappointed with service I received. Because I left my car the night before,, my 8:00 am appointment time was disregarded. I didn’t put a pick up time because I thought I had an 8:00 am appoint More

by Ejs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gail Trstensky
Nov 30, 2021 -

Ciocca Subaru of Flemington responded

EJS - At Flemington Subaru, our customers satisfaction is paramount to our entire team. We are sorry for the miscommunication that you experienced. However, when a vehicle is dropped off through our overnight drop box and no pick up time is requested, we schedule our appointments with a priority towards those customers who are physically sitting in our waiting room (especially with our COVID protocols) first. We would have certainly moved your vehicle up if we had any idea at that time that you planned on coming in earlier for it. And we are sorry that you felt uncomfortable locating your vehicle. As part of our COVID safety protocol (which includes using steering wheel covers, washing as well as sanitizing your vehicle) we normally ask our customers if they would prefer us to pull up their vehicles or direct them to our service parking area. If that was not offered to you, I am truly sorry. Please know that I am available to speak with you about your experience so that we can ensure that such issues never occur again - Trisha Malavasi, Service Manager, 908-782-2025.

November 15, 2021

Art Cole was fantastic. He was curiosity, knowledgeable and extremely helpful. Andre Mutone was excellent in the Finance Dept. He made sure I had everything I asked for. I would strongly recommend using More

by gwynethkeith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wood, Frank DeCraine, Andre Mutone, Art Cole
Nov 19, 2021 -

Ciocca Subaru of Flemington responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

November 14, 2021

Professional and friendly Service Department. Helpful with scheduling a waiting appointment, courtesy call the day before to confirm and upon arrival provided accurate wait time for service completion. E More

by dbkuhn2007
Recommend Dealer
Yes
Employees Worked With
Christine Koribanics, Ron Jones
Nov 15, 2021 -

Ciocca Subaru of Flemington responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

November 13, 2021

Expectations from service set met, very happy with my most recent oil change! Will be back again. More

by lcalle92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Jones
Nov 15, 2021 -

Ciocca Subaru of Flemington responded

lcalle92 - We are so glad you enjoyed working with Ron. Thank you for letting us know.

November 13, 2021

This is my third time working with Flemington Subaru. This time I bought my lease out. I worked with Art Cole and he was absolutely amazing! The whole process was super easy and seem less. I had my two y More

by Jdetommaso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wood, Frank DeCraine, Andre Mutone, Art Cole
Nov 15, 2021 -

Ciocca Subaru of Flemington responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

November 13, 2021

I had a routine maintenance performed on my Subaru Legacy recently. I was greeted courteously and the service was completed in a very timely manner. I chose to sit in the reception area as I waited. What was More

by Lin M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Trisha Malavasi, Walter Lopez, Christine Koribanics, Ron Jones
Nov 15, 2021 -

Ciocca Subaru of Flemington responded

Lin - We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. thank you for sharing!

Nov 15, 2021 -

Lin M. responded

You're welcome - I'll certainly be back again for any future service needed!

November 12, 2021

Decent service buying a new car. We have bought 3 cars from them and always satisfied with it. More

by marta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gansfuss
Nov 15, 2021 -

Ciocca Subaru of Flemington responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

November 12, 2021

Front desk was kind, efficient, and professional. Let me stay after hours inside while I waited for my car. My ride had dropped me off too soon. More

by Samantha V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Christine Koribanics, Ron Jones
Nov 15, 2021 -

Ciocca Subaru of Flemington responded

Samantha - We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business

November 12, 2021

Candi and Andre were an absolute delight to work with- they provided excellent, accurate professional service. I couldn’t be happier with the service provided, and I am so happy with my new car!! More

by Victoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candida Villarino
Nov 15, 2021 -

Ciocca Subaru of Flemington responded

Victoria - We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

November 11, 2021

Both, Christian Estrada (mechanic) and Candida Villarino (sales) are simply fabulous! I'd highly recommend them. More

by jrankin
Recommend Dealer
Yes
Employees Worked With
Christian Estrada is fantastic!!, Candida Villarino
Nov 15, 2021 -

Ciocca Subaru of Flemington responded

jrankin - We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

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