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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,917 Reviews

167 NJ-31

Flemington, NJ

08822

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3,917 Reviews of Ciocca Subaru of Flemington

March 11, 2023

Great customer service! Very detailed about the different vehicles and trim levels and patient with me as I thought through my decision on what vehicle I wanted to purchase. More

by katlinehollyfield
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank DeCraine, Candida Villarino, Andre Mutone
Mar 13, 2023 -

Ciocca Subaru of Flemington responded

No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

March 10, 2023

Very professionally organized and caters to you immediately when you arrive. The sales folks are very friendly and are eager to assist you with whatever needs you have. More

by KabukiQ3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Macpherson
Mar 10, 2023 -

Ciocca Subaru of Flemington responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business. Congratulations and welcome to our Family!

March 10, 2023

Folks working in the Service Center seemed a bit "ANGRY". We, as customers having to service or repair our vehicles ($$$$) may be irritated already. Overall, it could be worse so I would say I am OKAY with More

by FRANTICFMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Trisha Malavasi, Allison Cerwinski
Mar 13, 2023 -

Ciocca Subaru of Flemington responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (908) 782-2025 so we can learn more and work to make this right!

March 10, 2023

Gail is the BEST , she was very helpful in reviewing what needed to be addressed and the technician s are great! More

by fowlerdl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Allison Cerwinski
Mar 13, 2023 -

Ciocca Subaru of Flemington responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

March 10, 2023

The people at the Flemington dealership were extremely attentive and pleasant. The appointment was easy to schedule, and the service took under an hour to complete. Great job!!! More

by DanM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Cerwinski
Mar 13, 2023 -

Ciocca Subaru of Flemington responded

Thank you so much for trusting us with the service of your vehicle, Dan! We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

March 09, 2023

Scheduled appointments without parts, waisted my time. Different answers to questions depending on who you talked to. Didn’t provide two free maintenances as they said they would do. Lost paper work an More

by MJPAPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Trstensky, Trisha Malavasi, Allison Cerwinski
Mar 09, 2023 -

Ciocca Subaru of Flemington responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (908) 782-2025 so we can learn more and work to make this right!

March 09, 2023

have used Flemington Subaru exclusively for 5 or 6 years and have never been disappointed with the service of my Forester. More

by WRESTLER197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Allison Cerwinski
Mar 10, 2023 -

Ciocca Subaru of Flemington responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

March 09, 2023

They were very nice and easy to work with. They keep us within our budget. More

by RMG1731209
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wood, Candida Villarino, Andre Mutone
Mar 10, 2023 -

Ciocca Subaru of Flemington responded

We are so glad to hear it! Thank you for trusting us with your business and getting you in the right vehicle. Please let us know if we can help you with anything else!

March 09, 2023

Jeanette is amazing! She made this the best car buying experience ever! Jeanette is super easy going and really knows her stuff! More

by emma
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Macpherson
Mar 10, 2023 -

Ciocca Subaru of Flemington responded

Hi Emma, we are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

March 08, 2023

Very upset that for both my oil changes I have had to wait 1 1/2 hours while others were taken ahead of me. No point in making an appointment if it's not honored. You already got my money for additional More

by JENCRDH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Trstensky
Mar 09, 2023 -

Ciocca Subaru of Flemington responded

Hi Jen, we apologize for your experience with us. We quote all of our oil changes at 90 minutes to ensure no one is misled or waiting while our technicians are servicing your vehicle! We will review your comments with our time in effort to provide better service to our customers. Please reach out to us at 908-919-0470 as we would love to fix this for you!

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