Ciocca Volkswagen - Service Center

Service center has become horrible to deal with. I had an issue with my washer fluid not coming out. I was given several excuses why it wasn't a mechanical problem until I pushed the issue and they I had an issue with my washer fluid not coming out. I was given several excuses why it wasn't a mechanical problem until I pushed the issue and they found a line that had been pinched off. I also paid $100 for them to grease a squeaky brake pedal, which still squeaks. I have been waiting since December of 2023 for the door handle recall to be fixed. For over a year I was told that the parts were on back order and your technician can only do 1 car a week so I was on a wait-list. I was finally scheduled to have it fixed for today. I was contacted a couple weeks ago stating that parts were back ordered and I was again wait-listed but they would be able to do the software recall and I would be provided a loaner. When I arrived this morning I was informed that a loaner is not available and I should have been contacted Friday, which I was not. I did, however, receive a text message yesterday confirming my appointment for today. I cannot wait for my lease to be up, I will not be returning to Ciocca VW. More

This place is honestly criminal. I brought my Passat here for a power steering rack install. Brought my own because VW no longer makes them. It was the wrong rack. No problem. But it I brought my Passat here for a power steering rack install. Brought my own because VW no longer makes them. It was the wrong rack. No problem. But it took about 15 phone calls to be able to speak to anyone and it was a nightmare to coordinate or find anything out. I decided I’ll just pick the car up and take it elsewhere - they clearly aren’t interested in doing the job. No problem. I pick my car up and the bumper is TORN off of my car and my marker lights hanging out. I tell the service advisor. He has the absolute audacity to tell me it was from when I opened the hood in the parking lot which is just absolutely insane and impossible. The manager, Mark, was probably the rudest person I’ve ever had the privilege of talking to, can’t honestly believe he’s in service considering the entire time I was explaining the issue I was called a liar, corrected several times on my knowledge of vehicles (been in the industry for 10+ years) and was told that while I had photographic evidence I dropped my car off without damage. Mark informs me they take photos as well however unfortunately the girl who takes those photos just isn’t in today. Fine, whatever. He calls me the next day to confirm what I said that the CCTV footage shows me dropping the car off undamaged and me picking it up damaged. Then Mark follows that with saying that EVEN THOUGH I DROPPED IT OFF UNDAMAGED AND PICKED IT UP FROM THEIR LOT DAMAGED THAT IT DID NOT HAPPEN THERE. I was getting gaslit by a service manager at a dealership. Insane. I was told that it’s not their problem and it actually led to me having my boss intervene (we’ve been dealing with ciocca for 25 years) and making them aware they caused more than $1000 of damage to my car. They gave me $200 for a used bumper after lying to my face, destroying my car, not returning my calls and treating me with 0 respect. Mindblowing this place is still in business. Forgot to mention mark also stated he had CCTV footage of my car going in and out unscathed but when I asked for this footage I was told they don’t have it and the other camera footage is confidential. So. Don’t come here and if you do, take photos of all 4 corners of your car in their parking lot and your odometer. Or be smarter and go somewhere where customer service is actually customer service. More

I bought a car from them. Always had them do my service. B,ut when I had a problem not covered under warranty, Management washed their hands of me. They didn't even bother to make me an offer for another ve B,ut when I had a problem not covered under warranty, Management washed their hands of me. They didn't even bother to make me an offer for another vehicle. I was told there was nothing they could do. Wow, they need a refresher course in customer loyalty. I will never deal with a Ciocca dealership again. More

Fabulous Service and then some! I was in a panic about getting a second key made after being promised the key from another dealer. After three weeks of getting the run around from th I was in a panic about getting a second key made after being promised the key from another dealer. After three weeks of getting the run around from the other dealer, the employees at Ciocca solved my problem in less than 10 minutes. Everyone was so courteous and helpful from Ruby, who answered the phone, to the service person who handled the order and also the service people who took care of us the day the key was actually programmed. They took my stressful situation and did everything they could to make it a wonderful experience. I would recommend their service department to anyone! I will definitely check out their cars the next time I am in the market for a vehicle just because of the stupendous customer service! More

First oil change There was an misunderstanding but the servirce over all was good. Hopefully next time it will be more clear of the coverages of the vehicle for maint There was an misunderstanding but the servirce over all was good. Hopefully next time it will be more clear of the coverages of the vehicle for maintenance. More

Service Dept The manager, Greg, was pleasant, the repair guys were efficient. They even buffed out some scratches caused by someone scraping the side of my car. The manager, Greg, was pleasant, the repair guys were efficient. They even buffed out some scratches caused by someone scraping the side of my car. More

Today I contacted the service dept for a small repair, something I couldn't do myself. I was expecting to make an appointment, but was told to come right in. They had it fixed in ten minutes and I was on something I couldn't do myself. I was expecting to make an appointment, but was told to come right in. They had it fixed in ten minutes and I was on my way. This uncommonly generous experience made my afternoon. Thanks, Rob. More