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Circle BMW
Eatontown, NJ
4,373 Reviews
Circle BMW, owned and operated by Tom DeFelice since 1980, is dedicated to excellence in all phases of the BMW ownership experience: sales, service, parts, accessories, lifestyle products and lifetime customer support. Serving customers in Central New Jersey, Circle BMW is one of the tri-state area’s leading luxury automotive dealerships and a four-time recipient of the prestigious BMW Center of Excellence Award for achieving outstanding levels of performance and customer service. In addition to new vehicles, Circle BMW offers Certified Pre-Owned vehicles that meet demanding standards for resale. Our award-winning Service Department is among the top in the nation and is proud to employ the largest staff of BMW Master Technicians in New Jersey. Circle BMW is one of the largest BMW authorized stocking dealers of original equipment parts and accessories in the region. Learn more at circlebmw.com and connect with us on Facebook.com/CircleBMW, Twitter.com/circlebmwsales, Instagram/CircleBMW and YouTube.com/circlebmw.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,373 reviews
August 12, 2003
Ordered many parts from them in the past. Good prices, never had a complaint -- although I suspect that a steering wheel I bought was a take off and sold to me as new. Ordered a replacement part for my ca never had a complaint -- although I suspect that a steering wheel I bought was a take off and sold to me as new. Ordered a replacement part for my car, but the part number was wrong. They could not find the right number, and although I was promised a call back by one employee the others seemed to not give a crap. While one guy on the phone apologizes for day crew not calling me back, I over hear the other guys talking crap in the back. Finally just asked for return auth for the part. BMW NA is completely useless and also does not return calls. Will not buy from again. Good customer service really counts when you have a problem, not when its business as usual. More
by NY2003_ZHP
June 26, 2003
Went shopping for my next BMW (2003 325cic) last weekend. I kinda hoped that after purchasing 3 cars from Circle and spending over $10,000 in their service department; I would be afforded some assistence in I kinda hoped that after purchasing 3 cars from Circle and spending over $10,000 in their service department; I would be afforded some assistence in finding the car I wanted. Instead, I was given an "insulting" offer on my trade in and told that they would not be able to find a 2003 car for me. I was offered a 2004 model at MSRP as the best that they could offer. I went on the internet the next day a found many suitable models available in NJ. Needless to say, JMK was able to sell me the car I wanted at a price that was considerably below MSRP. I guess Circle puts zero stock in "customer loyality" I will say that the service department has always seemed fair and knowledgeable; so I guess the rule of thumb is just to buy your car somewhere else and have it serviced here :) More
by gwells67
