Timothy Meritzis

Charles and Steve worked together to get me into the car I wanted at a price that would work. They were patient and professional. 5 star service from beginning to end. I wanted at a price that would work. They were patient and professional. 5 star service from beginning to end. More

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I took delivery of my eighth BMW on 5/28/26, a 2027 540ix. I can honestly say it came “right off the boat”. Tim Meritzis, my go-to service adviser for over twenty years, knowing my preferences, hel 540ix. I can honestly say it came “right off the boat”. Tim Meritzis, my go-to service adviser for over twenty years, knowing my preferences, helped configure the car for me and then introduced me to Charles Catania. This was my first time working with Charles and, from placing the order to delivering the car, he made the process so easy. I would definitely recommend Charles to anyone looking to purchase a BMW and look forward to dealing with him when it’s time for BMW #9. More

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Getting my new BMW X6 was an exceptional experience, and my only regret is not finding this dealership years ago. From the moment I walked through the door, everyone made the process enjoyable, seamless, my only regret is not finding this dealership years ago. From the moment I walked through the door, everyone made the process enjoyable, seamless, and stress-free. The entire team was welcoming, professional, knowledgeable, and genuinely happy to help. In a world where great customer service can be hard to find, this dealership truly stands out as first-class in every way. A special thank you to Alex Escobar Castro, who went above and beyond throughout the entire process. He took the time to thoroughly explain all of my options, answered every question, and made sure I understood everything before making a decision. I never felt pressured—only supported and confident that I was making the right choice. Alex worked hard to find the best package for my needs and made the entire experience effortless. Compared to other dealerships I have visited, this one is simply in a league of its own. The professionalism, attention to detail, and commitment to customer satisfaction are second to none. I am incredibly grateful to Alex and the entire team for making this such a positive experience. If you're considering a BMW, I highly recommend working with Alex and this dealership. They have earned a customer for life. More

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I purchased by first new BMW in 2022, and decided to try Circle BMW since they are the closest to me and have a great reputation according to reviews. I built the car at bmwusa.com and contacted Circle to s Circle BMW since they are the closest to me and have a great reputation according to reviews. I built the car at bmwusa.com and contacted Circle to see if they could fulfil the order at MSRP. They responded with an asking price of $5,000 over MSRP, which I didn't agree with. I then called Flemington BMW, who a friend suggested, and they immediately offered the car at MSRP and they took a deposit over the phone via credit card. 5 months later I took delivery and the car was perfect, though it was frustrating to drive over an hour to Flemington to acquire the car. I decided to bring the car to Circle BMW for service and my experience has been good for the most part. The service staff are friendly and it has overall been smooth for the 3-4 times I've been there. I did have one service experience that did rub me the wrong way. Let me preface this with the fact that I am meticulous about the car since purchasing it new. It's garage kept and has never spent a night outside and I can point out every minor blemish on the car inside and out. After my recent service visit, I left the dealership and on the drive home I noticed a relatively deep 1-2 inch long scratch at the bottom of my steering leather wheel, which I am 100% certain was not there prior to my service visit. I immediately submitted a contact us form on their website and then decided to call the service department the next day. The service guy said he'd refer this to someone and that I'd get a call back. A few days went by and no call so I called again, and again, I was told the same thing but no callback. I had to visit service again because a part was not available from my original visit and upon arriving I brought up the damage to the service guy. He referred it to the manager and he showed me a video clip from an aerial view perspective from around 10 feet up in the air at front end of the car which shows the service tech for a few seconds near the door of the car. They essentially said "we don't see any jewlery or anything on his wrist or hands that could have caused the damage so it must have been there already." There was no footage of the service valet bringing my car between the service port to the garage. While I understand they are trying to avoid spending money on fixing existing damage, I was a bit surprised that they took no accountability for causing it and there were no questions asked to others who came in contact with my car that day. I normally take photos of the outside of the car the night before my service visits to protect myself in the event new scratches or dings appear, but I never worried about interior damage. Going forward, I am purchasing steering wheel protectors/wraps and probably seat covers and am going to take photos of the car inside and out at the time of dropping the car off for service. Granted, this may be insignificant to some people, but to an enthusiast, it's a daily eye sore. More

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Great dealership, if you are wanting to have a great experience in automobile purchasing, circle BMW is the only dealer to use. experience in automobile purchasing, circle BMW is the only dealer to use. More

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I ran in after class one day and said I needed car asap. Charles Catania was the best help with finding me a car with everything that I asked for and wanted for it to have while still staying in my price po Charles Catania was the best help with finding me a car with everything that I asked for and wanted for it to have while still staying in my price point. He found me something that I fell in love with immediately and made it such an easy and stress-free process. I highly recommend working with Charles. More

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Circle BMW has the BEST customer service ! !! Timmy in the service department is so kind and helpful !! Abbey in the parts department , she is great , kind, friendly and so helpful . They both !! Timmy in the service department is so kind and helpful !! Abbey in the parts department , she is great , kind, friendly and so helpful . They both went out of their way to help me . They fixed my problem with in 30 minutes. They really made my day !! Thank you , Caro Naso More

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We purchased an X5 recently from Circle because it has super folks in service and sales! As for service, it is not perfect but its staff in service, like Tim!, try awfully hard to make it perfect. Circle super folks in service and sales! As for service, it is not perfect but its staff in service, like Tim!, try awfully hard to make it perfect. Circle proved to be competitive in price during our purchase process, and Charles our sales representative demonstrated a friendly attitude and a genuine willingness to work with us throughout the purchase process; the sales manager was also open to negotiating a competitive offer. More

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Making an appointment on line was easy and the people at the dealer are terrific. You even get a complimentary car wash. the dealer are terrific. You even get a complimentary car wash. More

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I've been using Circle BMW as my primary service center for over 10 years. Assistant Service Manager & M Performance Specialist Tim Meritzis is the absolute best in his field. for over 10 years. Assistant Service Manager & M Performance Specialist Tim Meritzis is the absolute best in his field. More

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