
City Automall Ford
Columbia City, IN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
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Dealership is great. Service Advisors are friendly and helpful. This specific time I came in for oil change and the lube tech never drained the old oil and just added new Service Advisors are friendly and helpful. This specific time I came in for oil change and the lube tech never drained the old oil and just added new on top. When I left the shop the car would hardly run and was bellowing black smoke. I am taking my car to another shop for an independent inspection of rings & seals. I hope the tech is either retrained or terminated for his careless workmanship. More
Had a great experience with Jordan Johnson at City Automall! Found a new car I liked, but turns out it was already at auction.. Jordan immediately pulled the car back from auction for me! Whole proces Automall! Found a new car I liked, but turns out it was already at auction.. Jordan immediately pulled the car back from auction for me! Whole process only took around an hour to complete! More
Found the truck I was looking for at a price that fit our budget. Zachary was great to work with. We got the deal done between a combination on the phone and in person. budget. Zachary was great to work with. We got the deal done between a combination on the phone and in person. More
Rob always goes the extra mile to make sure things are done the right way!!!! done the right way!!!! More
An exceptional customer experience is almost extinct in today’s world. The art of in-person sales with a smile, guiding a customer at their pace, and not the business pace, is very hard to find. But yest today’s world. The art of in-person sales with a smile, guiding a customer at their pace, and not the business pace, is very hard to find. But yesterday Jo and I found it alive and being nurtured in Columbia Indiana. Thank you from both of us! You are truly service with a smile and thoughtful in your approach. Making a large purchase is already fraught with stress, then add trying to do it 2 hours away from home and you have all the ingredients for possible failure. Non the less, your team has a great recipe, from you and Jeff, ending with Charles in your kitchen to finish the job like fine dining. It was very much appreciated, and it made buying the new truck that much more satisfying. We are glad we made the trip. More
They are always helpful, friendly and get me back on the road quickly. I appreciate their knowledge and understanding of my vehicle. road quickly. I appreciate their knowledge and understanding of my vehicle. More
Friendly courteous service delivered with a smile. Work was completed promptly and priced as advertised. Work was completed promptly and priced as advertised. More
Zachary did an awesome job with the whole process. It was even closing time and took his time and didn’t make us feel rushed with our decision. It was even closing time and took his time and didn’t make us feel rushed with our decision. More
Blake and Kasey were great to work with from the minute I got to the dealership. They gave me a fair trade value on my vehicle and had excellent pricing on the vehicle I was looking at. The entire process wa got to the dealership. They gave me a fair trade value on my vehicle and had excellent pricing on the vehicle I was looking at. The entire process was quick and painless, I definitely recommend City Automall to anyone looking for a new vehicle. More
Zachary Ott my salesperson went above and beyond to get me in the truck I wanted, even staying after the dealership closed for the night to get the paperwork done. And the City Ford Service and Parts Depar me in the truck I wanted, even staying after the dealership closed for the night to get the paperwork done. And the City Ford Service and Parts Department fit my Ford Maverick in, in just 1 day and completed the work the same day adding a 2 inch Rough Country Lift new rims and bigger off-road tires. I could not be happier with their work. Thanks again to Zachary Ott for coordinating it all and making my experience buying my truck at City Ford a great one!! More