City Automall Ford

Very prompt and profession service. The waiting area was comfortable. Refreshments were available and it had a view of the service area. Really a great place to get your vehicle service The waiting area was comfortable. Refreshments were available and it had a view of the service area. Really a great place to get your vehicle serviced! More

I have been using City Auto Malls Ford service department for about 7 years - and have always been treated so well. Because of that care, when I began looking for a new vehicle they were one of the first sit for about 7 years - and have always been treated so well. Because of that care, when I began looking for a new vehicle they were one of the first sites I looked at. After plenty of online sleuthing I deducted that for WHAT I was wanting the prices at city really could not be beat. However deciding to buy a new car is nerve wracking, especially when doing the process alone. Yet from the moment I walked through the doors - to the moment I drove away in my new (to me) Chevy equinox I was met with real smiles and people who genuinely wanted to help me. Whitney S was the first face I met who got me hooked up with the car I was looking for - then after my test drive when she had to take care of other business she made sure to set me up with a coworker who would do the same. Yet, even after “handing me off” she still worked with management to help me get a better deal on my trade in and checked in to see how I was feeling and to wish me luck. Now, McKade K is one of the most PATIENT men I have ever met. He gave me MANY long opportunities to sit and process and think about my decision without hovering and making me feel rushed and uncomfortable. And when I asked to see another vehicle he circled the lot THREE times in snowy and windy 10° weather when he couldn’t find it just to make sure I was able to see every option I wanted. Both took the time to share pieces of their own stories and to connect with my life to make me feel less like a faceless consumer, but a patron that they cared had an experience that would be filled with excitement. And all of that was wrapped in a shiny bow when Danny R went through the paperwork with me and made sure I not only throughly understood what I was signing, but that I had the absolute best deal possible. I had an amazing experience with City and look forward to continuing to be a customer. More

I appreciate the kind and welcoming atmosphere, along with the wonderful customer service my family experienced while working with Whitney. Would recommend her and the place of business to anyone. with the wonderful customer service my family experienced while working with Whitney. Would recommend her and the place of business to anyone. More

Was glad they were not pushy. Very friendly and explained things very good. Would come back again. Very friendly and explained things very good. Would come back again. More

The sales team and Hayden specificly and especially was great to deal with I will definitely come back to Hayden in the future they made it super painless I was in and out in a short amount of time 10/10 great to deal with I will definitely come back to Hayden in the future they made it super painless I was in and out in a short amount of time 10/10 More

City Ford has gone above and beyond to make sure our vehicles are repaired in a timely and quality manner. Justin is great with communicating with us if something unexpected happens. vehicles are repaired in a timely and quality manner. Justin is great with communicating with us if something unexpected happens. More

I have known Zach Ott for several years and I have the utmost trust in him. He had no idea I was planning to go for an Equinox and was very surprised to see me show up at the dealership. My previous veh utmost trust in him. He had no idea I was planning to go for an Equinox and was very surprised to see me show up at the dealership. My previous vehicle had been totaled by a deer and I needed something and safe. Zach knew how much I loved by Toyota Rav4 that I had ordered new and was looking to exceed my expectations, which he has clearly done! I have owned 2 Toyotas since 2004 and the last Chevrolet I owned was a 1976 Camaro. He asked what my priorities were and he steered me to the right vehicle that totally caught my attention. I had not planned to buy a vehicle that day, but after test driving it and my husband meeting up with me after I left work and giving me his approval, I drove out as the new owner of an Equinox! Zach knew exactly what I needed and wanted and understood me as a customer. He worked with my husband the details and I know he will continue to do so, setting up rust proofing and helping me with the My Chevy app. I will recommend Zach to anyone I know in the market for a vehicle! THANKS ZACH!! More

thank you very much very pleased with the out come nice place Zachary is a hoot with no xx place Zachary is a hoot with no xx More

What a great guy that brook Allen is! He is a people first salesman, what a pleasure. He is a people first salesman, what a pleasure. More

Brook Allen was great! Kind, professional and friendly. Answered all the questions we had about the truck we were looking at. Kind, professional and friendly. Answered all the questions we had about the truck we were looking at. More