Chris Matthews

My vehicle was in and out of the service department for better part of 6 weeks. During this time parts were changed out and warranted as bad because it did not fix the problem. Then parts were changed that better part of 6 weeks. During this time parts were changed out and warranted as bad because it did not fix the problem. Then parts were changed that arguable were not necessary to change. Costing 4,000. This did not solve the problem and then I was told I need a new engine. I was told following the ford recommended changes for issues reported. However I feel that fixes need to be adequately verified prior to returning car to customer. This most certainly did not occur. In fact, it is my contention that there was no through investigation into the problem even once while there. The turbos I replaced for 4000 based on recommendation prior to finding out head was cracked, because the turbos didn’t fix the issue, needed up jsut being a total loss for me because I no longer have a truck. I think is proper and thorough investigation, appropriate mechanic work vs just shotgunning parts based on ford flow sheet. That this cost would not have been one I had to eat. The dealership after all this was very slow, poor communicator, and ultimately made no REAL efforts to try and compensate the situation. In fact, I was told just a bad situation, no fault of either, is till owed for the turbos and they couldn’t really help me find a car I wanted. In all fairness, they did bring in a Maverick for me to look at and made some very weak efforts at crafting a deal over two weeks. This is not my first run in as I had issues with a brake replacement they completed and with tire replacement. At the end of the day, they are very poor communicators and customer service is severely lacking. I asked specific questions to show me confirmation of bad turbo- could not do and asked for bore scope images of both the turbo and cracked head. They did neither. There is potential that the turbo was picking up coolant from the cracked head and that that the turbo seal was not bad, I do not feel they adequately looked at and confirmed that this was the issue when recommended change. I believe the cracked head was there the whole time. I told them at initial drop off that I was burning coolant, could smell it. I said that thought it was the head. 6 weeks later, 5000+ in repairs and rental cars later. I am left with a car and a head problem. Let alone the first thing they replaced was an oil supply line. When it was obvious that the smell was coolant. Would not recommend them. Time and time again have small issues. I have a significant lack of trust in this dealership. More

by BOWERM0512 Verified Customer Verified Customer

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I rate City Ford and its employees as excellent! This is the fourth dealership that I have purchased a new Ford from and they are by far the best. No pushy sales tatics and they answered all my que This is the fourth dealership that I have purchased a new Ford from and they are by far the best. No pushy sales tatics and they answered all my questions and concerns immediately! More

by tewestphal Verified Customer Verified Customer

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Prompt, knowledgeable and courteous service. I would highly recommend City Ford to anyone interested in buying a Ford. I would highly recommend City Ford to anyone interested in buying a Ford. More

by miketodoran67 Verified Customer Verified Customer

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Very helpful and courteous anser3d all of my questions and very responsive will definitely be doing busniss with them again and very responsive will definitely be doing busniss with them again More

by gonsalvestyrel Verified Customer Verified Customer

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Everyone super friendly and I was very happy with the car I got and the price. Would reccomend. The person that helped me, I think his name was Will Zeller was great! I got and the price. Would reccomend. The person that helped me, I think his name was Will Zeller was great! More

by keilysam Verified Customer Verified Customer

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They stayed late for my schedule, and made sure I was able to drive it home that night! able to drive it home that night! More

by mwagner697 Verified Customer Verified Customer

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Had a good experience with them. Did not have the truck I wanted but I compromised. Did not have the truck I wanted but I compromised. More

by terrystavedahl156 Verified Customer Verified Customer

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​I cannot recommend Brian at City Ford highly enough! He made the car-buying process incredibly easy and entirely stress-free. I drove away in a beautiful 2025 Bronco Sport thanks to his diligence in fin He made the car-buying process incredibly easy and entirely stress-free. I drove away in a beautiful 2025 Bronco Sport thanks to his diligence in finding exactly what I wanted. When I arrived at the dealership, everything was prepared so I could simply test drive, sign, and go. Brian even stayed to help me set up my Ford app and demonstrated how to use the remote start. If you want a hassle-free experience, Brian is the best in the business! More

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Process was quick, staff very helpful. This is the 6th car I have purchased here. This is the 6th car I have purchased here. More

by rpp44 Verified Customer Verified Customer

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Every team member we have worked with at City has been wonderful. They all are positive and want to make the buying experience easy and seamless. wonderful. They all are positive and want to make the buying experience easy and seamless. More

by keersten Verified Customer Verified Customer

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