Audrey Gradeless

Been taking my F150 here for 3 years. City beats the FW locations hands down. Audrey always a pleasure to see and work with. 10/10 recommend. City beats the FW locations hands down. Audrey always a pleasure to see and work with. 10/10 recommend. More

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Always takes great car of me and my car, very happy with the service! Highly Recommend City to anyone the service! Highly Recommend City to anyone More

by Pacifica1 Verified Customer Verified Customer

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My vehicle was in and out of the service department for better part of 6 weeks. During this time parts were changed out and warranted as bad because it did not fix the problem. Then parts were changed that better part of 6 weeks. During this time parts were changed out and warranted as bad because it did not fix the problem. Then parts were changed that arguable were not necessary to change. Costing 4,000. This did not solve the problem and then I was told I need a new engine. I was told following the ford recommended changes for issues reported. However I feel that fixes need to be adequately verified prior to returning car to customer. This most certainly did not occur. In fact, it is my contention that there was no through investigation into the problem even once while there. The turbos I replaced for 4000 based on recommendation prior to finding out head was cracked, because the turbos didn’t fix the issue, needed up jsut being a total loss for me because I no longer have a truck. I think is proper and thorough investigation, appropriate mechanic work vs just shotgunning parts based on ford flow sheet. That this cost would not have been one I had to eat. The dealership after all this was very slow, poor communicator, and ultimately made no REAL efforts to try and compensate the situation. In fact, I was told just a bad situation, no fault of either, is till owed for the turbos and they couldn’t really help me find a car I wanted. In all fairness, they did bring in a Maverick for me to look at and made some very weak efforts at crafting a deal over two weeks. This is not my first run in as I had issues with a brake replacement they completed and with tire replacement. At the end of the day, they are very poor communicators and customer service is severely lacking. I asked specific questions to show me confirmation of bad turbo- could not do and asked for bore scope images of both the turbo and cracked head. They did neither. There is potential that the turbo was picking up coolant from the cracked head and that that the turbo seal was not bad, I do not feel they adequately looked at and confirmed that this was the issue when recommended change. I believe the cracked head was there the whole time. I told them at initial drop off that I was burning coolant, could smell it. I said that thought it was the head. 6 weeks later, 5000+ in repairs and rental cars later. I am left with a car and a head problem. Let alone the first thing they replaced was an oil supply line. When it was obvious that the smell was coolant. Would not recommend them. Time and time again have small issues. I have a significant lack of trust in this dealership. More

by BOWERM0512 Verified Customer Verified Customer

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Can always count on for reliable and great service. Fast and efficient. Thank you city ford. Fast and efficient. Thank you city ford. More

by WESMCGHEE77 Verified Customer Verified Customer

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She is really nice and is pleasant to talk with. My experience this time around was well and it was nice to have a shuttle available for me to do other things while I waited. My experience this time around was well and it was nice to have a shuttle available for me to do other things while I waited. More

by BLEVITZ Verified Customer Verified Customer

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Audrey and the team are great to work with. It took longer for my recall than they thought and they kept me in the loop the entire time. Good job guys!! It took longer for my recall than they thought and they kept me in the loop the entire time. Good job guys!! More

by Deb S. Verified Customer Verified Customer

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There’s a reason I drive 45min to an hour from my house just for an oil change! Everyone is great and helpful! just for an oil change! Everyone is great and helpful! More

by Hayden G. Verified Customer Verified Customer

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My first time getting service at City Ford. Good experience, I will go back for more service as needed. Good experience, I will go back for more service as needed. More

by wpthomas0 Verified Customer Verified Customer

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Garrett does a great job explaining every detail involved with the service process. Garrett is very personable and knowledgeable about your vehicle and what needs to be done. I have had Garrett as my service with the service process. Garrett is very personable and knowledgeable about your vehicle and what needs to be done. I have had Garrett as my service advisor on several occasions and he is on top of his game! More

by ATHOMPSON1969 Verified Customer Verified Customer

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We purchased a new to us Ford transit van, and the inspector found something he wanted us to have checked out before our road trip last week. I called our local Ford dealer and no one answered. The ph inspector found something he wanted us to have checked out before our road trip last week. I called our local Ford dealer and no one answered. The phone rang and rang forever and never ever picked up. I then called city Ford who had a Human pick up the phone right away and transfered me. They let me know that unfortunately they were booked. So I called the other Ford dealer back and tried it again. Was put on hold and no one ever picked up after 20 minutes. I called back to let city Ford know that although they couldn’t get me in I really appreciated ithat they had a Human pick up the phone. Audrey heard what I needed and told me to just drive over and they would put it up on the lift and take a look. This all happened within a matter of an hour. I was in and out and on my way, I went ahead and scheduled my next next tuneup with them for after our road trip. Thank you, thank you so much for being Human and for understanding we needed something checked out really fast. More

by KMAC2000 Verified Customer Verified Customer

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