Audrey Gradeless

We purchased a new to us Ford transit van, and the inspector found something he wanted us to have checked out before our road trip last week. I called our local Ford dealer and no one answered. The ph inspector found something he wanted us to have checked out before our road trip last week. I called our local Ford dealer and no one answered. The phone rang and rang forever and never ever picked up. I then called city Ford who had a Human pick up the phone right away and transfered me. They let me know that unfortunately they were booked. So I called the other Ford dealer back and tried it again. Was put on hold and no one ever picked up after 20 minutes. I called back to let city Ford know that although they couldn’t get me in I really appreciated ithat they had a Human pick up the phone. Audrey heard what I needed and told me to just drive over and they would put it up on the lift and take a look. This all happened within a matter of an hour. I was in and out and on my way, I went ahead and scheduled my next next tuneup with them for after our road trip. Thank you, thank you so much for being Human and for understanding we needed something checked out really fast. More

by KMAC2000 Verified Customer Verified Customer

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They were very helpful. I did not use the service recommended for my vehicle but everyone was very friendly and helpful I did not use the service recommended for my vehicle but everyone was very friendly and helpful More

by darlastrowmatt Verified Customer Verified Customer

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This is my first time having Service done on my car at City Ford, and I will definitely bring my car back again. 5 Stars ! 😃 City Ford, and I will definitely bring my car back again. 5 Stars ! 😃 More

by davidrriley Verified Customer Verified Customer

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Everyone went out of their way to make things great and may it feel very welcome may it feel very welcome More

by JSCLARK5729 Verified Customer Verified Customer

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Very nice dealer and awesome people to work with it I would recommend to anyone who looking for a new car would recommend to anyone who looking for a new car More

by rher1970 Verified Customer Verified Customer

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She kept me updated with details on how the investigation was going on the noise my truck was making and even though it wasn’t determined where it was coming from she assured me with paper proof that it was was going on the noise my truck was making and even though it wasn’t determined where it was coming from she assured me with paper proof that it was safe to drive. She is awesome to work with!! More

by 1965purplemustang Verified Customer Verified Customer

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They got the work on my car done in really short time and loaned me a lovely ford explorer ib the meantime loaned me a lovely ford explorer ib the meantime More

by CINDYBROWN Verified Customer Verified Customer

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Enjoyed working with our Salesman Brian and had great service after for a couple miner problems. Appreciate when we stopped in to pick up car after having a nail in my tire being repaired that Brian cam service after for a couple miner problems. Appreciate when we stopped in to pick up car after having a nail in my tire being repaired that Brian came over to speak to us asking if we were enjoying out 2024 Ford EdgeST. Hope to continue working with him in the future. And will continue to bring it in for service, oil changes and any other things that may come up. Thank you More

by slleedy Verified Customer Verified Customer

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Part was projected in 3-4 days it took 14 days to arrive. Audrey kept is pretty good contact but I was suspicious whether or not the part was actually ordered. Finally, at least three times when calling Ci Audrey kept is pretty good contact but I was suspicious whether or not the part was actually ordered. Finally, at least three times when calling City Ford I was on hold for 10+ minutes and had to call back. I am glad the work was done, but the process was painstaking. More

by SDRYER5 Verified Customer Verified Customer

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Tyler provided timely and clear communication. The repairs were done as expected. I would ise City Ford again. The repairs were done as expected. I would ise City Ford again. More

by tellis17 Verified Customer Verified Customer

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