Audrey Gradeless
Audrey Gradeless at City Automall Ford

Audrey Gradeless

Ford Express Lane Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.8
119 Reviews

Dealership Experience

4 yrs

Industry Experience

4 yrs

Languages Spoken

English English

4.8

119 Reviews

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119 Reviews of Audrey Gradeless

May 14, 2026

Dealership Rating
Employee Rating

This is my first time having Service done on my car at City Ford, and I will definitely bring my car back again. 5 Stars ! 😃 More

by davidrriley
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 21, 2026

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

May 05, 2026

Dealership Rating
Employee Rating

Everyone went out of their way to make things great and may it feel very welcome More

by JSCLARK5729
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 08, 2026

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 21, 2026

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Very nice dealer and awesome people to work with it I would recommend to anyone who looking for a new car More

by rher1970
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster, Garett Blank

Apr 25, 2026

City Automall Ford responded

Thank you so much for your positive comments about City Chevrolet! Thanks again for the recommendation, and have an amazing day!

April 02, 2026

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Employee Rating

She kept me updated with details on how the investigation was going on the noise my truck was making and even though it wasn’t determined where it was coming from she assured me with paper proof that it was More

by 1965purplemustang
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 07, 2026

City Automall Ford responded

We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

April 02, 2026

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Employee Rating

They got the work on my car done in really short time and loaned me a lovely ford explorer ib the meantime More

by CINDYBROWN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster

Apr 07, 2026

City Automall Ford responded

We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

February 11, 2026

Dealership Rating
Employee Rating

Enjoyed working with our Salesman Brian and had great service after for a couple miner problems. Appreciate when we stopped in to pick up car after having a nail in my tire being repaired that Brian cam More

by slleedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Schimmel

Feb 18, 2026

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to Brian here at City Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!

February 09, 2026

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Employee Rating

Part was projected in 3-4 days it took 14 days to arrive. Audrey kept is pretty good contact but I was suspicious whether or not the part was actually ordered. Finally, at least three times when calling Ci More

by SDRYER5
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

February 01, 2026

Dealership Rating
Employee Rating

Tyler provided timely and clear communication. The repairs were done as expected. I would ise City Ford again. More

by tellis17
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 05, 2026

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

January 23, 2026

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Employee Rating

They took care of me and my vehicle in a timely and professional manner. Extremely satisfied. More

by rjddesignconcepts
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 25, 2026

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

January 22, 2026

Dealership Rating
Employee Rating

My only confusion was multiple contacts for service, on line, text, email all different folks not communicating with each other. More

by gbird670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster, Garett Blank

Jan 24, 2026

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

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