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City Automall Ford - Service Center

Columbia City, IN

4.7
347 Reviews
Call Service Center (260) 244-5111

347 Reviews of City Automall Ford - Service Center

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January 13, 2025

Tyler is always helpful and efficient, getting me in and out quickly for a few service items. More

by ELKSGOLFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 10, 2025

Took over three weeks to get car back. Slow to get transmission from Ford. Concerned about quality and reliability of transmission and car itself. Also now the A/C does not work. More

by JDROWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

City Automall Ford responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

January 03, 2025

I was disappointed that they were unable to fix my older Mercury . I really need fog lights . More

by MARK4UNION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

City Automall Ford responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

December 26, 2024

Rob was very helpful and the work was done quickly so that I not without my vehicle for long. More

by DEAN.BICKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 25, 2024

Exceptional service! ! Highly recommend City Ford service department. Many thanks to Lee in parts and Rob in service for getting our Edge repairs done in time for our trip More

by CHERRYHILL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

City Automall Ford responded

Thank you so much for your positive comments about City Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

December 24, 2024

Nice show room (wish I could afford one of those Vetts! !) Courtesy was of plenty! More

by dean.stanglanddean
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bowes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Byerly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 25, 2024 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 18, 2024

Excellent service Was very professional Service was done in a timely manner Cared about fixing issue More

by mb914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

City Automall Ford responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 08, 2024

Very prompt and profession service. The waiting area was comfortable. Refreshments were available and it had a view of the service area. Really a great place to get your vehicle service More

by fordgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

December 04, 2024

City Ford has gone above and beyond to make sure our vehicles are repaired in a timely and quality manner. Justin is great with communicating with us if something unexpected happens. More

by TODD.BROOKMYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

City Automall Ford responded

Todd, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2024

The truck was worked on in a timely fashion. Everyone that we worked with a great job! More

by GTSALESMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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