City Automall Ford - Service Center

Im not happy with my experience Wednesday. Doreen is amazing. lee in parts is amazing but Audrey was not my favorite to deal with. No compassion at all under the circumstances that i drove all Doreen is amazing. lee in parts is amazing but Audrey was not my favorite to deal with. No compassion at all under the circumstances that i drove all the way from Warsaw to only drive all the way back because she obviously did not understand the situation or she didn't care? Did not offer to call anyone in management because she obviously runs the show. That peppy personality got up and left! More

Tyler was very friendly and accommodating while I waited for my truck to be repaired. Highly recommend! for my truck to be repaired. Highly recommend! More

Dorene and her team are always great! ! As soon as soon we communicate our vans needing service, she is always on it and gets the job done ASAP!! I truly appreciate her and her team for al ! As soon as soon we communicate our vans needing service, she is always on it and gets the job done ASAP!! I truly appreciate her and her team for always being quick and efficient to the point where we barely have to take any of our Vans off the road, as you know we need these Vans everyday. Thank you for ALWAYS going ABOVE AND BEYOND 🙏🏽 More

Everyone was very polite and the service on my vehicle was completed quickly and professionally. was completed quickly and professionally. More

Usually no problem but I wanted my tires rotated and they wouldn’t something about tread - said by fall or winter will need new tires wouldn’t something about tread - said by fall or winter will need new tires More

I had a scheduled appointment and the tech was working on my vehicle and another vehicle at the same time. a shared appointment? Also on the complementary vehicle inspection it had the spare tire was checked my vehicle and another vehicle at the same time. a shared appointment? Also on the complementary vehicle inspection it had the spare tire was checked green as good and my f350 with a service body has no spare! It was even wrote full size spare in pen. Interesting! More

They do an excellent job and everyone is very nice and professional. They know what they are doing. professional. They know what they are doing. More

Everyone I spoke with was courteous and efficient. Even though I waited until the last minute to try to schedule an oil change, the team did their best to get me in and made it work. Thanks to the par Even though I waited until the last minute to try to schedule an oil change, the team did their best to get me in and made it work. Thanks to the parts department also for finding me a set of floor mats that would work for me! Thank you City Ford! More

We use City Ford for mobile maintenance on our Amazon delivery vans. Their service it top notch! Dorene does a phenomenal job communicating and making sure the job gets done and on time. I would highly r delivery vans. Their service it top notch! Dorene does a phenomenal job communicating and making sure the job gets done and on time. I would highly recommend them to anyone! More

Well id rate it cause it does good work, but expect to be there for ever! there for ever! More