City Chevrolet of Grayslake

Charged us 840 dollars for a 'prep fee' when the car had 3800 miles on it and was a year and a half old. All they did was an oil change, general inspection, and quick detail. Unfortunately my dad who cut th 3800 miles on it and was a year and a half old. All they did was an oil change, general inspection, and quick detail. Unfortunately my dad who cut the check has never worked in the car business and was too oblivious to realize that this is how they take advantage of people and paid it. Typical sleezeball dealership trying to make a buck. Not to mention they only gave us one key for the car More

I will never be back. The communication was terrible. 2 1/2 hours in the dealership when it wasn’t busy at all is unacceptable, when I said I’m driving six hours and I ne The communication was terrible. 2 1/2 hours in the dealership when it wasn’t busy at all is unacceptable, when I said I’m driving six hours and I need this to be expedited. The paperwork was done wrong so we literally had to do it all over. The salesman asked how it went in there and I said not good. A few moments later he replied well something good for me was I got a free lunch from chipotle. Probably not the best thing to say at that given time. I hate to do this, but this was the worst experience I’ve ever had at a dealership. The resolution was to give me a hat, to which I said I don’t need a hat. I had to ask three different times if they are gonna take my deposit. I asked the day of if we were doing this and I finally got a response. Yes, the car’s been set aside. The deal was made on Thursday four days prior. After the paperwork was screwed up and we had to start all over the guy in the office said I’m a better man than he was, he would’ve walked out. If I hadn’t driven six hours prior to that I would’ve. My wife in education so so we should’ve gotten the $500 discount. Partway through the paperwork I was told that it had to be taken off, because she was the one that needed to fill out the paperwork initially. If I had known that I would’ve had her do it. Then I was told they ended up saving me some money on the fees to which it wasn’t saving me money it just wasn’t as much as they originally thought. More

Had a great experience with our sales associate George. Very attentive to my needs and questions. Very attentive to my needs and questions. More

It was a pleasant experience purchasing our Chevy Blazer from Erick. He was very knowledgeable answering all our questions about this vehicle and trading in my old one. Erick was available on the phone wh from Erick. He was very knowledgeable answering all our questions about this vehicle and trading in my old one. Erick was available on the phone when I had questions and concerns. I would consider working with Erick on our next purchase. At the end of the sale Erick was able to remove my I-Pass sticker with a heat gun and transfer it to the new vehicle. Bonus!! More

The guys here worked on a price, took a little bit of negotiating but they had the wiggle room to come to an agreement and were very respectful. negotiating but they had the wiggle room to come to an agreement and were very respectful. More

Grasias por suatension amavle hatento alas nesecidades que buscaba y agradesido al acuerdo que ye gamos 5☆ que buscaba y agradesido al acuerdo que ye gamos 5☆ More

Wonderful service, no pressure and very friendly. Ended up buying a used car from their lot due to the excellent service provided by Mike, Erick, and Alfonso. Recommend this dealership for anyone in Ended up buying a used car from their lot due to the excellent service provided by Mike, Erick, and Alfonso. Recommend this dealership for anyone in the market for a new or used car. More

Pleasantly surprised. Worked with me to get a car and be very happy about total experience. Eric and finance managers made it all work. Worked with me to get a car and be very happy about total experience. Eric and finance managers made it all work. More

Great customer experience. Cheryl Ford was very easy to deal with. No sales pressure. She went out of her way to get me what I was looking for Cheryl Ford was very easy to deal with. No sales pressure. She went out of her way to get me what I was looking for More

Great experience on choosing our new truck! Erick Monroy was so nice answering all our questions! Thanks again for everything!! Erick Monroy was so nice answering all our questions! Thanks again for everything!! More