City Mitsubishi

DO NOT BUY A CAR FROM HERE!!! There is a reason they have a 2 out of 5 stars on dealerrater.com. I wish I would have researched reviews before stepping foot in this awful place. They are dishonest and vultu a 2 out of 5 stars on dealerrater.com. I wish I would have researched reviews before stepping foot in this awful place. They are dishonest and vultures. They intentionally withheld information regarding issues with a car I purchased and had no solutions other than for me to deal with it. They do not care about their unethical business practices. They enthusiastically reached out to me several times about resolving my car issues and made me an appointment. When I arrived their solution was to sell me another car!!! How do you sleep at night selling people crap cars and then not fixing the problems! I work in a field where I have a HUGE network of associates that I will make sure NEVER go to this place. News4jax needs to expose this place! More

Purchased a pretty nightmare I live in Texas and made a huge mistake buying a car on the internet. Outside was ok. Front spoiler was actually cracked and entire front looked like I live in Texas and made a huge mistake buying a car on the internet. Outside was ok. Front spoiler was actually cracked and entire front looked like someone threw rocks at it, lots of rocks. R front idle arm was snapped in half . Entire underlayment was gone and underside steel pan had a 12” circular dent in the center. Water in amplifier compartment that blew the idrive fiber optics, $5000 repair. Pieces missing off the convertible roof. So far about $15,000 repairs. Now, aft ear saying that this was a car that we were assured by the salesman was in perfect condition. Interior full of dirt, not dirty, but full of dirt. So do I send the bills to get the car in their perfect description they claimed to them? Stay far far away from this dealership. And DO NOT BUY ANYTHING THEY OFFER ON THE INTERNET. More

This is the worst dealership in the world. They are extremely pushy to make a sale and immediately want to run credit. Any intelligent person will get treated terrible for pushing back and showing know extremely pushy to make a sale and immediately want to run credit. Any intelligent person will get treated terrible for pushing back and showing knowledge. We bought a brand new suv after going back and forth for weeks. As soon as we bought it, the xxxx began. We asked for the second key and apparently it was locked up in the service department. The detailers washed the car THREE times and it came back scratched, water marks, and smeared windows. Apparently the main detail guy was not in. The salesman took the suv down to fill it up and it came back HALF full. So after expressing our frustration the manager came to us, and told us to come back next week and they would buff out our brand new vehicle they scratched as well as fill it up, and we would get our second key. We came back during the week after letting them know the exact time and the detailer still was not there! The service department buffed the scratches out, they filled the suv to 3/4, did not wash the suv, and apparently the key machine was down. So once again we were told, they would order the key fed ex it to our address. After a week, I reached out and was told we had to come in to get the key programmed to the car. So we made an appointment for 10:00am today. At 10:45 the manager lady told us the key guy has not showed up for work and we would have to come back AGAIN or we can wait for him to arrive. We purchased the Outlander on January 25th and have yet to get its initial cleaning, first fill up, and it's second key. ALL of which is on the paperwork from Mitsubishi. I can not express enough for anyone looking for a vehicle to STAY AWAY! We will not return back other then to HOPEFULLY receive our key. More

THE NIGHTMARE IN THE CITY This has been the worst car buying experience by far that I have ever been experienced. My wife and I bought a Mercedes Bentz 4matic from this deale This has been the worst car buying experience by far that I have ever been experienced. My wife and I bought a Mercedes Bentz 4matic from this dealership in good faith, thinking that we were getting a very competitive price on the vehicle. Little did we know, the competitive price of the vehicle was just that on the vehicle only. The customer service and the lack of attention to detail that this dealership showed my wife and I, left us wondering if we should have just bought the vehicle from the Mercedes dealership right down the street. I could write a whole story of all the problems that we faced during this toxic relationship with this dealership but I am not going to waste anybody's time like this dealership has wasted our time. Needless to say, is that we bought the vehicle at the beginning of January and surprising I can count on one hand how many times that my wife and I have driven the vehicle combined. Currently, it is at a body shop that the dealership promised to fix the issues that we addressed at the beginning of the deal. Well to date it has been a month and the information that was provided to us didn't make any economical business sense. This leaves us to question the legitimacy of this dealership. What kind of dealership treats their customers this way? The only one that I know is on the black market in the movies. Never in real life did I imagine a car dealership treating their customers or anyone for that matter this way. I would say this is bad business but that would not even do the treatment that we have experienced thus far any justice. Bad business is when you order the wrong meal at Mcdonalds or get a bag full of cold fries. This is beyond bad business and I am ashamed that a dealership is this oblivious to the word, "customer service." Moreover, they have a sign stating that "they value their customers. " Yea I am sure. Maybe they should put a sign stating that they value their customers' money but not them as human beings. Considering the foregoing, I would not recommend this dealership to my worst enemy. If there was a rating below zero this dealership would be three stars below that. More

SCAMMERS, EXTREMELY DISHONEST, COMPLETE THIEVES. They are the MOST unprofessional company i know over 50 years of my life. Please do not waste your time/ money with them. COMPLETE FRAUDSTERS. Once th They are the MOST unprofessional company i know over 50 years of my life. Please do not waste your time/ money with them. COMPLETE FRAUDSTERS. Once they take your money their phone system speaks to confirm my accusations. Staff is very rude. CC or Candice and others. Probably one and same person. They even get personal with customers. I gave them one star because that is the lowest i can apply to their SCAM. They DO NOT want to do any work AT ALL. BBB needs to close them down. More

We had an awesome experience buying a car. Everyone throughout the whole process was so professional and just made it effortless. Highly recommend, we will be back. throughout the whole process was so professional and just made it effortless. Highly recommend, we will be back. More

Excellence all under one roof!!! From cars to staff to financing!! This is an example of a great dealership!!!ease of shopping turned into buying!!!! See them for your next vehicle !! financing!! This is an example of a great dealership!!!ease of shopping turned into buying!!!! See them for your next vehicle !! More

Would not honor advertised price, even when offered CASH. Made promises to fix minor cosmetic issues after we purchased, won’t return my phone calls. Made promises to fix minor cosmetic issues after we purchased, won’t return my phone calls. More

4 day after buying my care there were issues I was looking for a larger car to better transport my handicap mom. I thought I had found the perfect car. A Kia Sorento with lots of room for her. T I was looking for a larger car to better transport my handicap mom. I thought I had found the perfect car. A Kia Sorento with lots of room for her. There were some cosmetic issues that the dealer agreed to fix. Made promises about replacing an armrest, getting floor mats and having a 2nd key made. No mention of engine problems at all. Car has a check engine light on 4 days from the dealership! They are now wanting to trade out not fixing the arm rest, not providing the floor mats and not giving a second key to repair the check engine light. We own a Mitsubishi and have had our car serviced there before and thought they could be trusted, What a joke! I wish I had done more research and read some of these reviews. What kind of dealership thinks it okay to have a check engine light come on four days into ownership and not take responsibility and fix the problem. Lesson learned the hard way! If you work hard and expect to be treated fairly you won't find that at City Mitsubishi, Please buy your car somewhere else and don't give these dishonest folks any of your money. They'll be cooperative and negotiable to make the sale but it ends there. Now we are stuck with a check engine light on and an uneasy feeling about our cars dependability and it leaving me and my handicapped mom stranded on the side of the road. Way to go City! I hope you feel comfortable treating your customers this way. More

Failed to disclose an issue with the electrical connector for lights. Avoid. Been dealing with them for 3 months to correct, just promises to get back with a solution followed by excuses for lights. Avoid. Been dealing with them for 3 months to correct, just promises to get back with a solution followed by excuses More