City Volkswagen of Chicago

Really helpful, very affordable, and not aggressive like other dealerships. Provided really good customer assistance. other dealerships. Provided really good customer assistance. More

Charles and Louis were the best sales people we have worked with to date. They were thoughtful, helpful, and ultimately helped us purchase the car we wanted. We would highly recommend them! worked with to date. They were thoughtful, helpful, and ultimately helped us purchase the car we wanted. We would highly recommend them! More

I bought my first car here a couple months ago but I never got the chance to thank Charles for assisting me and choosing the perfect car ! He was very accommodating to my wants and needs and I truly fel never got the chance to thank Charles for assisting me and choosing the perfect car ! He was very accommodating to my wants and needs and I truly felt like I left with the best option! Great job Charles! Thank you! Xoxo More

I have taken my car (purchased from the dealer) here twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the street. Most recently I had to wait over an hour to pay and get my keys all while my car sat parked outside. I'm not sure if they are understaffed or need a better process. This shouldn't happen every time and I've never had so much of an unnecessary wait at other service locations. My most recent visit became even more frustrating finding that my car was unlocked (on a busy street) and all of the electronics had been reset. All radio presets gone, temperature controls set to Celsius, speed set to Kph from mph. I'll be looking at my options for service next time around. More

Attentive to the customer needs. Came in to trade in my vehicle and they took care of me quickly. Came in to trade in my vehicle and they took care of me quickly. More

I came in not entirely sure that I was going to make a purchase. I saw a Tiguan for 23.000 on the website and came in with intentions to only look at that vehicle. Then I met George. He made me feel at purchase. I saw a Tiguan for 23.000 on the website and came in with intentions to only look at that vehicle. Then I met George. He made me feel at home and made my 30.000 Tiguan with that nice moon roof super easy to buy. All of my experiences at other dealerships were….not great (Muller Volkswagon Highland Park). However I ended up taking a test drive which ended in George and I drinking Starbucks in the neighborhood leaning on my new car. We shook hands and I came in the next afternoon with a blank check. The guys a rock star! Car had a dent in it and George got his manager Diego to agree to take care of it for me; I love these guys! Best dealership in the city! More

We worked with George on the purchase of an Atlas. He met with us 3 times and was very patience with us. He was also knowledgeable and helped us pick out to r perfect car. He met with us 3 times and was very patience with us. He was also knowledgeable and helped us pick out to r perfect car. More

Great service! Fast and easy process. Welcoming and very professional. Went in to trade in my vehicle and they made it so easy! Thank you Fast and easy process. Welcoming and very professional. Went in to trade in my vehicle and they made it so easy! Thank you More

Well is about Laura she is a great human being and excellent sales lady, I recommend her a manager position, she have a very good heart and know how to treat the customer 🙏🏼 excellent sales lady, I recommend her a manager position, she have a very good heart and know how to treat the customer 🙏🏼 More

Laura was very helpful with my purchase of a new vehicle. Although I knew which model I wanted when I arrived at the dealership, she helped me find a better version with upgraded features. She also gave me a Although I knew which model I wanted when I arrived at the dealership, she helped me find a better version with upgraded features. She also gave me an overview of how to use many of the features before I left, which made driving my new car easier. More