City Volkswagen of Chicago

Luis was friendly, honest and approachable. He was extremely knowledgeable about my ID4. This car buying experience was actually a enjoyable. I would definitely buy my next car here again! He was extremely knowledgeable about my ID4. This car buying experience was actually a enjoyable. I would definitely buy my next car here again! More

Really helpful, very affordable, and not aggressive like other dealerships. Provided really good customer assistance. other dealerships. Provided really good customer assistance. More

I have taken my car (purchased from the dealer) here twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the street. Most recently I had to wait over an hour to pay and get my keys all while my car sat parked outside. I'm not sure if they are understaffed or need a better process. This shouldn't happen every time and I've never had so much of an unnecessary wait at other service locations. My most recent visit became even more frustrating finding that my car was unlocked (on a busy street) and all of the electronics had been reset. All radio presets gone, temperature controls set to Celsius, speed set to Kph from mph. I'll be looking at my options for service next time around. More

Attentive to the customer needs. Came in to trade in my vehicle and they took care of me quickly. Came in to trade in my vehicle and they took care of me quickly. More

Great service! Fast and easy process. Welcoming and very professional. Went in to trade in my vehicle and they made it so easy! Thank you Fast and easy process. Welcoming and very professional. Went in to trade in my vehicle and they made it so easy! Thank you More

We worked with George on the purchase of an Atlas. He met with us 3 times and was very patience with us. He was also knowledgeable and helped us pick out to r perfect car. He met with us 3 times and was very patience with us. He was also knowledgeable and helped us pick out to r perfect car. More

Charles and Louis were the best sales people we have worked with to date. They were thoughtful, helpful, and ultimately helped us purchase the car we wanted. We would highly recommend them! worked with to date. They were thoughtful, helpful, and ultimately helped us purchase the car we wanted. We would highly recommend them! More

I bought my first car here a couple months ago but I never got the chance to thank Charles for assisting me and choosing the perfect car ! He was very accommodating to my wants and needs and I truly fel never got the chance to thank Charles for assisting me and choosing the perfect car ! He was very accommodating to my wants and needs and I truly felt like I left with the best option! Great job Charles! Thank you! Xoxo More

Came in for a used tiguan. George helped me online and Edgar helped me in the store. Made the process very simple. George helped me online and Edgar helped me in the store. Made the process very simple. More

Excellent experience helping to sell our hyundai through KBB offers. The process was easy and got a reasonable price KBB offers. The process was easy and got a reasonable price More