City Volkswagen of Chicago

Ray got me the car of my dreams while getting me out of a nightmare! He put my wife and me in Taos 22’ and made sure I left with exactly what I wanted! My experience was beyond amazing and I would recommend nightmare! He put my wife and me in Taos 22’ and made sure I left with exactly what I wanted! My experience was beyond amazing and I would recommend him to anyone looking for a car cuz he will make sure you get it! More

Edgar & Scott went above and beyond to make my first-time car buying experience as easy and pain-free as possible. They led with customer service and were able to work within my budget to help me get the ca car buying experience as easy and pain-free as possible. They led with customer service and were able to work within my budget to help me get the car of my dreams. Will be buying my next car from them! More

Charles was fantastic! I was helped promptly despite being early, got me test driving quickly, and efficiently got me through the buying process. Extremely personable, an I was helped promptly despite being early, got me test driving quickly, and efficiently got me through the buying process. Extremely personable, and gladly recommend! More

I came in not entirely sure that I was going to make a purchase. I saw a Tiguan for 23.000 on the website and came in with intentions to only look at that vehicle. Then I met George. He made me feel at purchase. I saw a Tiguan for 23.000 on the website and came in with intentions to only look at that vehicle. Then I met George. He made me feel at home and made my 30.000 Tiguan with that nice moon roof super easy to buy. All of my experiences at other dealerships were….not great (Muller Volkswagon Highland Park). However I ended up taking a test drive which ended in George and I drinking Starbucks in the neighborhood leaning on my new car. We shook hands and I came in the next afternoon with a blank check. The guys a rock star! Car had a dent in it and George got his manager Diego to agree to take care of it for me; I love these guys! Best dealership in the city! More

Eddie Valadez was a pleasure to work with and helped us feel comfortable in all the steps of selling our car. Would recommend working with him at City Volkswagen! feel comfortable in all the steps of selling our car. Would recommend working with him at City Volkswagen! More

Luis was very friendly and helped me a lot to make the right decision on my purchase. right decision on my purchase. More

Luis was friendly, honest and approachable. He was extremely knowledgeable about my ID4. This car buying experience was actually a enjoyable. I would definitely buy my next car here again! He was extremely knowledgeable about my ID4. This car buying experience was actually a enjoyable. I would definitely buy my next car here again! More

Really helpful, very affordable, and not aggressive like other dealerships. Provided really good customer assistance. other dealerships. Provided really good customer assistance. More

I have taken my car (purchased from the dealer) here twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the street. Most recently I had to wait over an hour to pay and get my keys all while my car sat parked outside. I'm not sure if they are understaffed or need a better process. This shouldn't happen every time and I've never had so much of an unnecessary wait at other service locations. My most recent visit became even more frustrating finding that my car was unlocked (on a busy street) and all of the electronics had been reset. All radio presets gone, temperature controls set to Celsius, speed set to Kph from mph. I'll be looking at my options for service next time around. More

Attentive to the customer needs. Came in to trade in my vehicle and they took care of me quickly. Came in to trade in my vehicle and they took care of me quickly. More