City Volkswagen of Chicago

Ray is such a pleasure to work with. Kind, knowledgeable, patient, and hospitable. He took his time explaining everything, answering all questions, and walking me through the process. He took my feelings and patient, and hospitable. He took his time explaining everything, answering all questions, and walking me through the process. He took my feelings and opinions into consideration which isn’t too common at the dealerships I’ve previously dealt with. I highly recommend City VW, but I recommend even more working with Ray! Thanks for helping put me into my dream VW. More

Great service!! Marcus and Eric helped me every step of the way! The employees were patient and very understanding to first time car buyers/leaders. the way! The employees were patient and very understanding to first time car buyers/leaders. More

This dealership was very professional. Marcus is an excellent salesman in the sense that he’s easy going, laid back, and easy to talk to. You won’t feel pressured here as you do at other dealerships. excellent salesman in the sense that he’s easy going, laid back, and easy to talk to. You won’t feel pressured here as you do at other dealerships. I left with my lightly used certified fully loaded Tiguan and am very happy. P.s. Make sure to get the Fender sound system. It’s great. More

Excellent Car Dealership! They exceeded our expectations. Our Sales Associate, Markus was professional, listened well and helpful. He showed us all the different Models also everything about expectations. Our Sales Associate, Markus was professional, listened well and helpful. He showed us all the different Models also everything about the car controls and features. Erick, Department Manager, helped moved our purchase along so we could just drive away. More

Enrique was exceptional! Very helpful, no matter how many times I asked about different cars, prices, mileage he always had the best attitude. He is very passionate about his job and helped me from the momen times I asked about different cars, prices, mileage he always had the best attitude. He is very passionate about his job and helped me from the moment I arrived until I brought my new car to my place. This is the first car I’ve ever bought and Enrique Garibay (Sales), John Gordon (Sales Manager - ) and Jennifer Stewart (Finance Manager - she is a rockstar!), they transformed a regular sales process into a very enjoyable experience. Thanks so much! I’ll never forget that day and will definitely go back to buy my next car there. More

Amazing experience great staff, I was treated like I was purchasing a Maybach. I would highly recommend Laura Torres and Jennifer Stewart, I love my new Jetta. purchasing a Maybach. I would highly recommend Laura Torres and Jennifer Stewart, I love my new Jetta. More

Recently purchased a new vehicle here and worked with Eddie Martinez. Eddie was super patient, helpful, and knowledgeable about all aspects during this deal. After a few emails back and forth, finally ph Eddie Martinez. Eddie was super patient, helpful, and knowledgeable about all aspects during this deal. After a few emails back and forth, finally physically went in and Eddie did not seem annoyed or aggravated with my questions or concerns.Definitely did not feel rushed or "obligated" to make a hasty decision. I wanted to look at a few other trims and see those numbers, Eddie quickly provided me with what I wanted. Once everything was settled, I felt happy about the price and comfortable with the deal we made. If I'm going to buy another VW, I'd go to City Volkswagen of Chicago and work with Eddie again. More

Fairness in pricing and service after the sales was exemplary . 2 things you don't find at other dealer . Sales manager John Gordon and sales person Alex Paszkowski act more like advocates then pus exemplary . 2 things you don't find at other dealer . Sales manager John Gordon and sales person Alex Paszkowski act more like advocates then pushy sales people . More

This dealership goes above and beyond for their customers. I was not only taken care of in the purchase process- but well after. I had a great experience purchasing a manual transmission Jetta thro customers. I was not only taken care of in the purchase process- but well after. I had a great experience purchasing a manual transmission Jetta through Jonn Gordon and Alex Paszkowski, but quickly realized a manual was not something I wanted in the city. John set up an exchange for an automatic for me. Alex even drove it 30 minutes to meet me for the swap. You can absolutely trust this dealership! More

Marcus was indeed a pleasure to work with . He tried his best to accommodate us with all our needs for a vehicle by going out if his way to retrieve vehicles from other locations and wearing a smile at all best to accommodate us with all our needs for a vehicle by going out if his way to retrieve vehicles from other locations and wearing a smile at all times I highly recommend Marcus ! More