City Volkswagen of Chicago

Volkswagen shouldn't be sold in the US. The customer service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get a towing truck through road assistance was almost impossible. My car was sent to a dealership 2 hours away from where I was staying. 12 hours later I received a call to let me know they got my car and they were going to inspect it in 1 week, I was staying there for only 2 days. After spending 7 hours on the phone, I decided to take a taxi to get a rental car (the closest rental was 1 hour and a half away). Volkswagen couldn't provide me a loaner/rental. I had to paid for everything. Everybody I talked to over the phone told me to contact the "trip interruption department." After spending 200 dollars in a taxi, I get a call that the car was ready. According to them, the car was not fixed correctly at the dealership in Chicago (Volkswagen Irving Park Chicago). Took another taxi the other way, another $200. Once I got there, the Muskegan Volkswagen rep told me the following: "We reconnected a hose that they forgot to connect when they replace the crankshaft sensor in Chicago"... Please note the car has only 25K miles and broke a few weeks before this. They charged me because a different Volkswagen made a mistake but "trip interruption" was going to take care of this. Long story short, I made it back to Chicago, mailed all the receipts as they told me to do and today I got a call to let me know the case was declined. This is not money related, I don't care about the money but I can tell that Volkswagen customer service is awful... In Muskegan, in Chicago... Everywhere... even the customer CARE. I don't understand how they do business with this poor customer care. Definitely, not buying a Volkswagen again. On top of that I bought the extended warranty!!!!! STAY AWAY FROM VW CHICAGO IRVING PARK... STAY AWAY FROM VW MUSKEGAN... STAY AWAY FROM VOLKSWAGEN.. More

I can’t even begin to tell you what an amazing experience this has been. It has been 10 long years since purchasing a vehicle and Marcus and John really made the process easy and enjoyable. John Gordon was u this has been. It has been 10 long years since purchasing a vehicle and Marcus and John really made the process easy and enjoyable. John Gordon was upfront, honored his price and Marcus really went above and beyond by driving 11 hours to pick up my vehicle. Thank you so m h and I would recommend this dealership to everyone. More

Working with Luis was like working with an old friend! He was very friendly, made sure I got the best deal possible! I definitely recommend Luis! I’ll be back! was very friendly, made sure I got the best deal possible! I definitely recommend Luis! I’ll be back! More

This is the 4th car we’ve purchased from City VW - they are exceptional! Eddie in Sales went above and beyond to make sure we got the car we wanted. Jennifer in Finance went above and beyond to make sure o are exceptional! Eddie in Sales went above and beyond to make sure we got the car we wanted. Jennifer in Finance went above and beyond to make sure our deal was correct and everything we expected. Buying from City VW feels like buying from a family run business. We won’t buy cars from anyone else! More

Great customer service and and very friendly .We were Great customer service and and very friendly . We were given enough time to go over the price of different cars and the no rush to decide. Great customer service and and very friendly . We were given enough time to go over the price of different cars and the no rush to decide. More

I'm a returning buyer Ray Cotto was great to work with in both occasions! Professional, knowledgeable, and friendly . Enjoyed buying a car with ray. both occasions! Professional, knowledgeable, and friendly . Enjoyed buying a car with ray. More

Ryan Lundahl was great. Very friendly and just nice to talk to during these weird times. The car was as advertised and the purchase went smoothly. talk to during these weird times. The car was as advertised and the purchase went smoothly. More

We had a fantastic experience buying a vehicle from City Volkswagen of Chicago. Marcus Carnes is great to work with. It was a one-stop shop for all of our questions and made car buying a worry-free experien Volkswagen of Chicago. Marcus Carnes is great to work with. It was a one-stop shop for all of our questions and made car buying a worry-free experience. I also feel that we received an exceptional value and was offered a high level of customer service. We asked for a specific car and it was like magic that he found it so quickly. Highly recommend going to Marcus and City Volkswagen of Chicago if you're in the market to buy a car. We had a great time and that is not always the case at dealerships!! More

Ryan did a great job with our test drive and was very informative! Extremely helpful and very honest staff. I would definitely go back again informative! Extremely helpful and very honest staff. I would definitely go back again More

Marcus Carnes was very helpful and communicative and really helped me out in getting my new car. There were some unique aspects to me purchase and he navigated those very cleanly and professionally. I a really helped me out in getting my new car. There were some unique aspects to me purchase and he navigated those very cleanly and professionally. I am very happy that I chose to buy from City Volkswagen! Thanks so much Marcus and City VW!! More