City Volkswagen of Chicago

Eddie was outstanding! Got to know us and our needs and have followed up multiple times since we left the dealership last week. We are so happy with our purchase! have followed up multiple times since we left the dealership last week. We are so happy with our purchase! More

Fantastic to work with and made it a smooth and easy process David was fantastic to work with and the team at City Volkswagen of Chicago made the whole process smooth and easy. Each took the time to explain the David was fantastic to work with and the team at City Volkswagen of Chicago made the whole process smooth and easy. Each took the time to explain the process and made me feel comfortable. I appreciated the transparency throughout the entire car buying process. I would recommend David and the dealership for any future car purchases. More

Alex was very helpful during my visit. He described every feature of the car nicely. He was very nice. I really recommend him For future buyings. feature of the car nicely. He was very nice. I really recommend him For future buyings. More

I recently purchased a car here and was so pleased with the service. On Wednesday, Malcolm spent the better part of his afternoon driving around with me as I tried to find the right car. On Thursday, I was the service. On Wednesday, Malcolm spent the better part of his afternoon driving around with me as I tried to find the right car. On Thursday, I was ready. Malcolm Gamble was off, so Ernie Quesada stepped in and stepped up. Drove the car I decided on once more and he took us through the finance process. I haven't bought a car in several years and he was patient and very kind. On Friday, I found that one of the key fobs wasn't working, so brought it back and Malcolm asked if anyone had shown me around the car (we were at the dealership till almost closing, so no) I have no idea how long we sat going over every little thing, getting songs loaded from my phone, phone numbers, and bells and whistles I would never have thought existed. I'm a very happy camper and would recommend this dealership highly and these two men especially. More

Ernie was so great to work with. He got us a great deal on a 2019 Jeep Cherokee. He was filled with knowledge and we loved working with him! He was super personable and made the negotiation process a breez on a 2019 Jeep Cherokee. He was filled with knowledge and we loved working with him! He was super personable and made the negotiation process a breeze. I could tell he genuinely wanted us to get the best deal on the car. Overall for the dealership, we were there on a super busy day where we got stuck waiting for the finance man for around 2 hours. This was the only downside to the dealership, they should have more than one finance person working on a busy day. More

I had spoken to at least 3 different car salesmen (Alex being the youngest) and I felt like Alex’s game plan was a lot more advanced than the other two. The car I wanted was not on the lot, but the VW team being the youngest) and I felt like Alex’s game plan was a lot more advanced than the other two. The car I wanted was not on the lot, but the VW team located it and I was driving it off the lot the next day! This was my first car buying experience and Alex made it very easy and enjoyable! More

Thank you for resolving Thank you to the GM for handling an issue that was preventing us from buying. He resolved the situation and reached out to us earn our business. Kud Thank you to the GM for handling an issue that was preventing us from buying. He resolved the situation and reached out to us earn our business. Kudos to him and City VW Chicago on resolving the problem. Highly recommended. . More

Such a great experience working along side John Scala aka JP. Such a down to earth guy with great people skills. He helped me get dents off the vehicle and was great with communication. Highly recommended. JP. Such a down to earth guy with great people skills. He helped me get dents off the vehicle and was great with communication. Highly recommended. More

Very proactive, helpful and professional sales person. Went above and beyond to make the deal. Was very responsive via email and kept in touch to answer any questions. Went above and beyond to make the deal. Was very responsive via email and kept in touch to answer any questions. More

Used 2012 Passat - Eddie Bought a used 2012 Passat with help from Eddie. Was thrilled with his help throughout the test drive and negotiation process. Financing process was ea Bought a used 2012 Passat with help from Eddie. Was thrilled with his help throughout the test drive and negotiation process. Financing process was easy and the dealership was happy to fix wind shield and truck paint chips. More