"My sales rep Marcus exceeded my expectations. He was..."
- Dara D
My sales rep Marcus exceeded my expectations. He was welcoming, informative and communicated with me throughout my entire process. He offered to drop my new vehicle off to me if I couldn't make it in time.
Once I arrived he had everything ready to go as promised. I would definitely recommend City Volkswagen of chicago. The management was great as well! Anthony, sent an email to make sure I was treated with courtesy and respect and to answer any questions. This very seldomly happens with dealerships.
Thank you to all of you for providing great customer service and making my buying experience a good one.
"Wow! That’s all I can say. I was truly blown away by my..."
- E Wolf
Wow! That’s all I can say. I was truly blown away by my experience at City VW of Chicago. Marcus truly went above and beyond to answer all of my questions, and made me feel very comfortable in a process that I typically find very intimidating. City VW has truly modernized the car buying experience, by delivering superior customer service without any hidden fees or surprises. I can honestly say I enjoyed the process, feel fully informed, and am now the proud owner of the car of my dreams! Thank you to Anthony, Marcus, and Jennifer for taking such great care of me. You have a loyal customer!
"No BS. The industry has ruined the car buying experience..."
- Tony T
No BS. The industry has ruined the car buying experience for me. Like you if you're reading this, I don't have time for nonsense and games. Dan and the team at City VW was a complete 180 from nearly every car-buying experience I've ever had (countless over the past 25 yrs).
Straight talk, true transparency, not hijacking my time & attention, no aggressive upselling, and the list goes on. You name it and these guys nailed it. I had other vehicles I was leaning toward initially, but when people conduct business with the human/relationship as the focus, rather than attempting to wrestle every ounce of profit on each deal, the feature comparison of the vehicles becomes very secondary.
Solid, decent people who are building their business on relationships and treating customers right. A novel idea for the dealership industry. Kudos to you guys.
If you're considering a VW (I'm loving my Atlas R-Line), and even if you're not, give these guys the opportunity to win your business. I promise you won't be disappointed.
"First class experience. From top down. These folks..."
First class experience. From top down. These folks really know how to provide great customer service. They make the car buying experience pleasant and seamless. Special shout to to Eddie Martinez for all of his efforts and making sure this deal got done smoothly.
Thank you all!
"Good, service and fast finance, real polite, I liked the..."
Good, service and fast finance, real polite, I liked the car, they cleaned the car, and showed everything I need to know about the car
"Thank you for resolving "
Thank you to the GM for handling an issue that was preventing us from buying. He resolved the situation and reached out to us earn our business. Kudos to him and City VW Chicago on resolving the problem. Highly recommended. .
"5 time Returning customer. I am very happy and satisfied..."
5 time Returning customer. I am very happy and satisfied with City Volkswagen. Family . Ray Cotto provided me with a great and very professional service. Dan Brasil definitely crunch numbers to make it work with my brother. Anthony Scala is a great leader and it show in his team. I recommend them because their family customer service . Overall 10 Stars, they exceeded my expectations from Owner to Sale Manager and Sales Associate. Thank you !!!
"The City Volkswagen team of Dan and John Paul (sales..."
The City Volkswagen team of Dan and John Paul (sales mangers) and Brent (finance manger) are second to none, professional, experienced and patience. It was positive buying experience. Anywhere from the test drive to putting pen to paper. No pressure. They are in the business of getting people into good reliable automobiles. These guys are 'car guys'! They took the time to listen to our needs and came up options to fit our budget.
Other Employees Tagged:
John Paul "JP" Scala,
, Brent (Finance manager)
"John Paul Scala was extremely knowledgeable and honest...."
John Paul Scala was extremely knowledgeable and honest. Got a great deal on a new Atlas Cross Sport that drives like a dream. Will definitely be purchasing from them again in the future!
Other Employees Tagged:
John Paul "JP" Scala,
"4 hr drive, called with all questions before hand,..."
4 hr drive, called with all questions before hand, including what fees etc would be charged. Get there to find the car in no way was the same car pictured on the website. Wreck damage/destroyed interior etc. Immediately shown another car. Decided to purchase other car and was ready to go home. Was prepared to pay full asking price because I was told before drive internet was the best price they offered. Ended up tacking on almost $2000 worth of fees(besides tax,title,and license) to the price. When I said no, manager got involved and things turned aggressive and rude.