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City Volkswagen of Chicago
Chicago, IL
3,755 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today!
So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,755 reviews
September 28, 2019
Amazing Service Came in to look at a vehicle and left out with one all thanks to Ray Cotto. He had me laughing the whole time made the process so much easier. Thank y Came in to look at a vehicle and left out with one all thanks to Ray Cotto. He had me laughing the whole time made the process so much easier. Thank you Ray for everything! You are the Best! More
by Jasmine 🇵🇷
Employees Worked With
September 25, 2019
Amazing experience From the time we stepped in till finish Edger has been amazing with details and wend above and beyond to find us the right car and it was truly a grea From the time we stepped in till finish Edger has been amazing with details and wend above and beyond to find us the right car and it was truly a great experience working with him. More
by Prav
Employees Worked With
Edgar
September 24, 2019
Excellent Experience Just made the switch to Volkswagen. I researched lots of other car makes and models before deciding to give Volkswagen a try. When I visited City Volk Just made the switch to Volkswagen. I researched lots of other car makes and models before deciding to give Volkswagen a try. When I visited City Volkswagen, I was immediately greeted by Ryan Lundahl. He answered all of my questions and patiently worked with me while I decided which model car I wanted to buy. He took the time to educate me about City Volkswagen's full inventory to ensure I purchased the car that had everything I wanted. The purchasing experience was not stressful and I love my new Tiguan. More
by Katt6325
Employees Worked With
Ryan Lundahl
September 24, 2019
Great Experience Overall! Overall the team was great; I worked specifically with Ray Cotto who helped me throughout the whole process. He was upbeat, honest, upfront and perso Overall the team was great; I worked specifically with Ray Cotto who helped me throughout the whole process. He was upbeat, honest, upfront and personable. The team worked hard to find me a great deal and I would recommend them to anyone interested in a new VW. More
by dcoughl
September 21, 2019
Greatest sales service The second we step onto the lot, we had a great overall experience with Erine Quezada. He was absolutely one of the best salesman we’ve had the pleasu The second we step onto the lot, we had a great overall experience with Erine Quezada. He was absolutely one of the best salesman we’ve had the pleasure of working with. We’re very satisfied with the whole experience so we highly recommend coming to City Volkswagen of Chicago and seeing Ernie to help you out with the car buying process!! More
by Marvin Maldonado
Employees Worked With
Ernie Quezada
September 20, 2019
Nice place an friendly people,. Geret cars. Thank you. We work with Eddie Martinez, the very friendly sales guy, who take care of us and help with everything in the process to purchase a used car. Place an We work with Eddie Martinez, the very friendly sales guy, who take care of us and help with everything in the process to purchase a used car. Place and people very nice, patient and helpful, and of course, great car. Thanks for all, guys, and thanks a lot Eddie, good job. More
by Peter&Monica
Employees Worked With
Eddie Martinez, Ernie Quezada, Mark Benne
September 20, 2019
Friendly, professional people! I dealt with John, Mark and Dan and they were all a pleasure to work with. They were all friendly, not pushy, went over my new car and everything, Jo I dealt with John, Mark and Dan and they were all a pleasure to work with. They were all friendly, not pushy, went over my new car and everything, John my sales person kept checking back with me while I was waiting to see the finance manager which was so nice. I was impressed with how well they treated me. More
by wobby
Employees Worked With
John Gordon, Mark Benne, Dan Brasil
September 19, 2019
Great dealership! My family and I purchased two cars from JP in the last year. We enjoyed working with him- very helpful, friendly, and knowledgeable. Would gladly purc My family and I purchased two cars from JP in the last year. We enjoyed working with him- very helpful, friendly, and knowledgeable. Would gladly purchase from this dealership again! More
by smackic
Employees Worked With
John Paul "JP" Scala
September 19, 2019
Very good experience We drove from far to decide if we want to buy a certain car in the Autobarn. Ray was delegated to take care of us. He was very professional, knowledge We drove from far to decide if we want to buy a certain car in the Autobarn. Ray was delegated to take care of us. He was very professional, knowledgeable and friendly. In his thoughtfulness even helped us to find nearby a good place for lunch to not prolong the process. We checked several cars and Ray was very keen to help us to find the best fit. It was pleasure to work with him. We got full tank of fuel from him for safe trip home :) More
by Ula
Employees Worked With
September 17, 2019
Coming from someone who had HEART SURGERY😁 I love this place, the great personalities in the SALES department, SERVICE department, the MECHANICS, WHOEVER PICKS UP THEIR phones with customer se I love this place, the great personalities in the SALES department, SERVICE department, the MECHANICS, WHOEVER PICKS UP THEIR phones with customer service, the Ladies in the service area, the Men in the service area including Justin, the people who bring you your keys, clean the car, the Sales Manager Sam, all the way to the man who sold me my first Volkswagen... Malcolm! Let’s talk about Malcolm🤔 this man assisted MY elderly father into the car, before ME 😂.! He almost beat me to assist my mother, he was that courteous! He knows these cars, I learned HOW to drive my car with the test drive with this guy wisdom. He’s honest, smart, professional, and his personality is A+ as well as everyone in this place that I didn’t want to leave 😂 they have the amenities for their customers! 🍎 WiFi 📺 🖥 EVEN PHONE CHARGERS PEOPLE 🤐 📚 and the place is CLEAN. This is coming from someone who had a blood clot in their neck, and superior vena cava ( The second largest vein in the human body) no STRESS AT ALL! It felt great being there honestly. To the GM that I never met, great job keeping the place with a positive vibe; it’s appreciated by my family and I greatly! Great personalities, environment, service and sales from the place! Volkswagen needs to put these people in a commercial 😂 I’m serious though...thanks again, it’s always been a great experience at this dealership! Thanks again Malcolm, you made the experience possible from the start, from the first handshake and being patient with me carefully explaining the car thoroughly! More
by The heart guy
Employees Worked With
Other Employees :
The young ladies in service 9-13-19 in the service area, and 9-14-19, Sam Lotta, Malcolm Gamble, Javier Degante, Hector Delgado, Alex Diaz
