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City Volkswagen of Chicago
Chicago, IL
3,798 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today!
So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,798 reviews
May 01, 2019
Great service! It was a great experience buying a new car in autobarn. I received the best price for the car I was looking for. The service was amazing and straight It was a great experience buying a new car in autobarn. I received the best price for the car I was looking for. The service was amazing and straight to the point. Ernie was very friendly and easy to talk to. I'm going to recommend them to all my friends and family. More
by Ihar
Employees Worked With
Ernie Quezada
May 01, 2019
This team did a phenomenal job answering all my questions and making me feel very comfortable purchasing my first car. I’d highly recommend this auto group! This the second time I’ve purchased a car from and making me feel very comfortable purchasing my first car. I’d highly recommend this auto group! This the second time I’ve purchased a car from this group. Thanks again Dan Brasil, Ray Cotto, Clemente Garibay! More
by mpluna105
May 01, 2019
Great experience The minute I walked in the door Ernie approached me and was not pushy at all. He was very knowledgeable, friendly, honest and made my experience The minute I walked in the door Ernie approached me and was not pushy at all. He was very knowledgeable, friendly, honest and made my experience More
by Hockey#45
Employees Worked With
Ernie Quezada
May 01, 2019
My Wifes Nissan rogue We came in look for a Nissan rogue. Mohammed was able to help us and answer all of our questions. We are very happy with our purchase and never thoug We came in look for a Nissan rogue. Mohammed was able to help us and answer all of our questions. We are very happy with our purchase and never thought Mohammed would Make it such a pleasant experience. I will definitely call Mohammed when I need another vehicle More
by Josepena
Employees Worked With
Dan Brasil
April 30, 2019
Ray is a “Ray of sunshine” on a crappy snow day! Ask for Mr. Cotto! Ray was upfront, funny, kind and informative. Heard what we wanted/needed and came through without the run around. Great customer s Ask for Mr. Cotto! Ray was upfront, funny, kind and informative. Heard what we wanted/needed and came through without the run around. Great customer service. More
by MERU
Employees Worked With
April 30, 2019
Genuine and Trustworthy People My family and I have been long-time customers of the Autobarn since 2000 and have never been disappointed with their services or staff. Ernie provided My family and I have been long-time customers of the Autobarn since 2000 and have never been disappointed with their services or staff. Ernie provided us with another wonderful and satisfying experience that makes us feel grateful to have a place like the Autobarn that can take care of us. Ernie listened to our needs and made sure we got the best deal possible. His professionalism and efficient way of working helped us feel comfortable and trusting with him. Mark in finance was able to see us quickly and got us through the paperwork process successfully and without delays. We highly recommend the Autobarn and their great staff! More
by CynthiaMoroteAriza
Employees Worked With
Ernie Quezada, Mark Benne
April 30, 2019
Amazing experience buying a certified used car! My wife and I came in yesterday to look at a Taureg- Ernie greeted us at the door and was nothing but amazing throughout the whole experience. He was My wife and I came in yesterday to look at a Taureg- Ernie greeted us at the door and was nothing but amazing throughout the whole experience. He was very responsive and just really easy to talk to. I would definitely refer him to anyone. More
by Scottfree333
Employees Worked With
Ernie Quezada
April 29, 2019
Amazing Experience with John Gordon!! My overall experience working with John Gordon and Autobarn City Volkswagen was fantastic! John was extremely helpful and efficient when I was looking My overall experience working with John Gordon and Autobarn City Volkswagen was fantastic! John was extremely helpful and efficient when I was looking to lease a 2019 Tiguan. He was able to work out an amazing price and finalized the whole process in one day. I would highly recommend John and the Autobarn dealership to anyone looking to lease or purchase a car!! Thank you again for all of your help. More
by jessica23
Employees Worked With
John Gordon
April 29, 2019
2019. The whole team was awesome to work with. I got a really good deal on an used vehicle. The car is in great condition. The process was longer than we ha The whole team was awesome to work with. I got a really good deal on an used vehicle. The car is in great condition. The process was longer than we had expected but overall, it was a good experience. Would recommend! More
by Figs910
Employees Worked With
John Paul "JP" Scala, Ernie Quezada, Mark Benne, Dan Brasil
April 29, 2019
Best Salesman Ever! John Gordon at City VW made our car-buying experience a breeze! He is a very talented salesman -- knowledgeable, confident, and relatable. We quickly John Gordon at City VW made our car-buying experience a breeze! He is a very talented salesman -- knowledgeable, confident, and relatable. We quickly felt like he was an old friend. He even remembered some off-the-cuff things we told him about ourselves (plus some weird jokes) from our first meeting when we saw him again a week or two later! We didn't feel like he was trying to hard-sell us, but rather provide us with all the information we wanted to make an informed decision. He was also very patient with our indecisiveness. Thanks for a great experience, John! More
by apaulso2
Employees Worked With
John Gordon, Dan Brasil
