City Volkswagen of Chicago

Outstanding I have a 4 PM appointment got there at 3:50 they took me in right away and my car was done within the hour as promised. My representative Conrad Swi I have a 4 PM appointment got there at 3:50 they took me in right away and my car was done within the hour as promised. My representative Conrad Swiatkowski as always, friendly, personable, and detail oriented. I am so glad that he works for voltswagon and that he takes care of his customers the way he does. Thank you Conrad ! Lucy More

On the backburner I contacted this dealer (from out of state) to purchase a certified pre-owned Touareg hybrid. I spoke with Darren the first day but never was in conta I contacted this dealer (from out of state) to purchase a certified pre-owned Touareg hybrid. I spoke with Darren the first day but never was in contact with him again. Rich, a finance manager there took my calls and we spoke over several days after I had filled out the credit application. I was told I was "on the backburner", that the customers in the showroom had to be dealt with first, and that he would "get to me eventually." That day never came. They ran my credit and never bothered to give me back any news as to whether I was approved or not for the vehicle finance. I sent an email to Darren, never heard back. This happened amidst the VW scandal. I thought they would have wanted to sell a car... I had no choice but to buy from somewhere else. More

Excellent I had two appts on consecutive Fridays my service rep was Adam Findley who couldn't have been more helpful or professional. Only necessary repairs we I had two appts on consecutive Fridays my service rep was Adam Findley who couldn't have been more helpful or professional. Only necessary repairs were performed in the estimated time frame. I wouldn't hesitate to return for service or recommend City Volkswagon. Keep up the excellent work. More

Talk to Andre Jennings We had a great experience working with Andre. He took the time to understand what kind of car we were looking for and listened to our concerns with g We had a great experience working with Andre. He took the time to understand what kind of car we were looking for and listened to our concerns with getting a new car. He found us the right fit and we couldn't be happier with our purchase. More

Stellar Service First and foremost I have to give credit to Adam Findley. Adam is a great service advisor and is nice and blunt with the experience. By blunt I mean h First and foremost I have to give credit to Adam Findley. Adam is a great service advisor and is nice and blunt with the experience. By blunt I mean he doesn't sugarcoat or over exhaust his explanation on your service. This is now my third time dealing with Adam and I can say I would continue dealing with him in the future. The rest of the people at the dealership are friendly as well from the managers to the porters. More

Great Experience I had called to possibly purchase a Volkswagen CC. Unfortunately I could not come in to view the car until the week after but the sales guy I talked t I had called to possibly purchase a Volkswagen CC. Unfortunately I could not come in to view the car until the week after but the sales guy I talked to Ray Cotto was fantastic. He kept up to date with me and kept checking back in. The day I was supposed to view the car, someone else got there before me and was ready to purchase the car. Ray gave me a call to give me a heads up that there was another customer prepared to purchase that car the same day. Thanks to Ray I was able to get into the dealership on time, he worked out a great deal with his manager and I was able to drive out with my first car and not the other guy. Ray was absolutely welcoming, informative and helpful. I couldn't have asked for a better sales guy. Ray you're the best and my family absolutely loved you as well. Great dealership and wonderful staff More

Conrad Swiatkowski is the best Conrad Swiatkowski is the most knowledgeable service manager in automotive industry. I have been coming to him from the other side of Chicagoland for Conrad Swiatkowski is the most knowledgeable service manager in automotive industry. I have been coming to him from the other side of Chicagoland for over a decade and hope to count on his help for years to come. When other dealers and shops have failed fixing an issue, Conrad succeeded time and time again. (I don't even have a VW, but an Audi) More

Light on M.I.L on dashboard - catalyctic converter problem Adam Findley was great & very helpful. My impression of him is that not only is he knowledgeable, he is very honest & trustworthy so unlike some car s Adam Findley was great & very helpful. My impression of him is that not only is he knowledgeable, he is very honest & trustworthy so unlike some car shop service people. More

Service of 2012 Golf It was a pleasure to work with Kate Lech in resolving my tire issue. Service was fast and courteous. Price was less than expected. Waiting room is ver It was a pleasure to work with Kate Lech in resolving my tire issue. Service was fast and courteous. Price was less than expected. Waiting room is very comfortable. More

Excellent service before and after sale Selected upwards of 5 dealerships in the Chicago-land area that I was looking to buy a 2014 Audi S4 from and this dealer was by far the best. The ca Selected upwards of 5 dealerships in the Chicago-land area that I was looking to buy a 2014 Audi S4 from and this dealer was by far the best. The car had 8k miles on it and was factory/showroom new in condition. Not a flaw. That seems to be how they roll. During the sale, they were more than fair. Not the cheapest but then I wanted the best quality and that never is. After the sale Conrad in Service and Dan Keric and Thijs DeKool were 10 out of 10 for insuring my needs were met including even wrapping the car for protection while being delivered back to me in Ohio! What a great way to set the stage for delivery. Kudo's and thanks! Conrad even followed up with me one week later to insure the service work they performed (add ons) to the vehicle were 100% to my satisfaction. To all shopping for a car, understand they do what they say they are going to do. To all the other dealers that I wasn't about to spend $50k with, this is how it's done....learn from them! Thanks to all of you, Thijs, Dan, Poldino, Conrad, Sylvia and Dan Drescher too. I'd drive 6hrs again in a heartbeat. Tim More