City Volkswagen of Chicago - Service Center

I bought my car here, and ordered parts for my 2021 Atlas. I was worried with the parking situation and honestly, their setup in the service department is actually very efficient - with the customer in Atlas. I was worried with the parking situation and honestly, their setup in the service department is actually very efficient - with the customer in mind. Drop off is a piece of cake and someone goes up to you and takes more information about the car before you even go inside to meet with one of the service managers. Chris is awesome! He took care of me and the car and was up front with everything - even with the timeframes of when the car will be ready. I will say, this is a busy service dept - there's always somebody there dropping or picking up their car (my experience when I went and had parts shipped here). They have a great reception/waiting area for customers - equipped with charging stations. They have sofas or regular chairs or high chairs if you wanted. Staff is also very knowledgeable of the area - they directed me to a great coffee shop nearby. Overall, I can't find fault in my experience with their service center. I had my doubts before, but now I am planning to have all my included maintenance done here. More

Volkswagen shouldn't be sold in the US. The customer service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get a towing truck through road assistance was almost impossible. My car was sent to a dealership 2 hours away from where I was staying. 12 hours later I received a call to let me know they got my car and they were going to inspect it in 1 week, I was staying there for only 2 days. After spending 7 hours on the phone, I decided to take a taxi to get a rental car (the closest rental was 1 hour and a half away). Volkswagen couldn't provide me a loaner/rental. I had to paid for everything. Everybody I talked to over the phone told me to contact the "trip interruption department." After spending 200 dollars in a taxi, I get a call that the car was ready. According to them, the car was not fixed correctly at the dealership in Chicago (Volkswagen Irving Park Chicago). Took another taxi the other way, another $200. Once I got there, the Muskegan Volkswagen rep told me the following: "We reconnected a hose that they forgot to connect when they replace the crankshaft sensor in Chicago"... Please note the car has only 25K miles and broke a few weeks before this. They charged me because a different Volkswagen made a mistake but "trip interruption" was going to take care of this. Long story short, I made it back to Chicago, mailed all the receipts as they told me to do and today I got a call to let me know the case was declined. This is not money related, I don't care about the money but I can tell that Volkswagen customer service is awful... In Muskegan, in Chicago... Everywhere... even the customer CARE. I don't understand how they do business with this poor customer care. Definitely, not buying a Volkswagen again. On top of that I bought the extended warranty!!!!! STAY AWAY FROM VW CHICAGO IRVING PARK... STAY AWAY FROM VW MUSKEGAN... STAY AWAY FROM VOLKSWAGEN.. More

I needed to stop by for a quick check on my car and Ryan couldn't be more amazing in regards to figuring out the problem and fixing it right away! Thank you! couldn't be more amazing in regards to figuring out the problem and fixing it right away! Thank you! More

Great experince buying the car I exactly wanted no hassles no how about this or that. Straight foward and to the point. Worked with Luis Gonzalez great guy was very informative and patient wasn't a d hassles no how about this or that. Straight foward and to the point. Worked with Luis Gonzalez great guy was very informative and patient wasn't a dull moment when chatting with him and waiting to be approved. Honestly everyone there was engaged and not one worker seemed saddened by this epidemic going on right now. Just good positive vibes from this place the moment I walked in the door. And they do try to work with you. As well as the financial manager Brent Alexander who broke everything down to the last letter. Best car experience and treatment anyone would appreciate.I highly recommend this dealership.Thanks again you guys happy with my car. More

Just purchased my first car from Malcolm. He was very professional , friendly and accommodating. He provided excellent customer service. I will definitely recommend him to anyone that’s looking to buy a professional , friendly and accommodating. He provided excellent customer service. I will definitely recommend him to anyone that’s looking to buy a car. More

Great service with Ray Ray is a great salesman. He works with you to get the best possible deal. He is friendly, honest and I highly recommend going to him! Ray is a great salesman. He works with you to get the best possible deal. He is friendly, honest and I highly recommend going to him! More

Awesome customer service I worked with a sales consultant named David Campos and he really made it an easy/enjoyable experience to purchase a car. I would highly recommend buy I worked with a sales consultant named David Campos and he really made it an easy/enjoyable experience to purchase a car. I would highly recommend buying from this dealership! More