City Volkswagen of Evanston

30K service Have had service at three different VW dealerships across the US as we have relocated over the past three years. Each has provided excellent service. Have had service at three different VW dealerships across the US as we have relocated over the past three years. Each has provided excellent service. We did not purchase our vehicle at the Autobarn in Evanston but he Autobarn was the best of the best. The entrance to the Service Dept. is not as prominent from the street as at other dealerships. I parked and walked into the showroom to get direction. The general manager greeted me and walked me over to the service door so that I clearly understood how to gain entry. Once inside the service area, I was greeted by Terrence, the service representative, who was both personable and knowledgeable. Our 2016 Touareg has very low mileage--less than 4K miles--ironically, we have transported the Touareg more miles than we have driven it., Our annual service was due. Since we have recently relocated to the area, Terrence welcomed us to the dealership, created a new client profile, reviewed our previous services, and recommended the three year/30K servicing under our service contract. The car was promptly serviced and washed and dried with care. This was a very satisfying experience from the showroom to the service department. More

Oil change Over all quick oil change clean service center and they explained all work completed on my car. Plus the washed and detailed my vehicle...super friend Over all quick oil change clean service center and they explained all work completed on my car. Plus the washed and detailed my vehicle...super friendly people too More

100% trust I broke my car headlight knob off. They got me in right away. Always have excellent customer service and I know my car is in good hands. Thanks guy I broke my car headlight knob off. They got me in right away. Always have excellent customer service and I know my car is in good hands. Thanks guys More

Thank god for Adam Had Adam not step up to the plate and not cut me off at any time during my rant I would have go to VW National to complain. The initial service was te Had Adam not step up to the plate and not cut me off at any time during my rant I would have go to VW National to complain. The initial service was terrible and without a doubt risked accident or injury. After hearing my rant, my history with diesels, and the fact that the Touareg stalled in an intersection with my daughters in the car. Adam had the car brought back in. A new course of action was taken and everything was work out. It sucks to have to take accountability for others mistakes, it sucksnmore to have someone like me go off on you knowing you’re not wholly to blame, but in my job I have to do the same thing once in a blue moon, and when it does happen it’s a clear learning experience for everyone below me. Hopefully that will happen for those responsible below Adam. As for Adam he handled an absolute xxxxstorm as well as one could be handled. More

Excellent customer service The sales team was excellent and took care of us with great joy and I would definitely recommend them to anyone looking to purchase a car The sales team was excellent and took care of us with great joy and I would definitely recommend them to anyone looking to purchase a car More

Regular service Good service and Brandon was amazing with all my concerns i really recommend and refreshments coffee snacks good technicians all the personal who wor Good service and Brandon was amazing with all my concerns i really recommend and refreshments coffee snacks good technicians all the personal who works there More

Had a great experience! Easy lease exchange, a friendly, low-pressure environment. Mario was very helpful throughout the process. Everything went smoothly with no surprises. Easy lease exchange, a friendly, low-pressure environment. Mario was very helpful throughout the process. Everything went smoothly with no surprises. I would highly recommend the Autobarn. More

consistent I always receive good care. I have worked with Alex previously and my favorite service rep left 2 years ago to do to Mazda. I get concerned about an I always receive good care. I have worked with Alex previously and my favorite service rep left 2 years ago to do to Mazda. I get concerned about an upsell each time. my bill was slightly confusing as my air filter and pollen filter needed replacing. I could not find them on my bill and only one filter was left in my car. There were dirty boot marks on the rug and it was not vacuumed again. I specifically asked if it could be or would be and I was assured it would be at every oil change. It never is. This has never been done even when I requested. it. It was washed when I arrived but the last few times I arrive to pick it up when they tell me it is complete and then have to wait 15 min for the car to be rinsed off. It is the small details that make the difference. More

Strong start... weaker finish Good sales experience but the financing (we were not financing) took almost 2 hours. Realize this is probably an issue at every dealership but just w Good sales experience but the financing (we were not financing) took almost 2 hours. Realize this is probably an issue at every dealership but just wanted to bring it up. Having snacks and a full fringe of drinks might have made the wait less painful - thankfully a Cubs game was on. More

Great experience Had a very smooth, great experience buying a car with John G. He was very friendly, helpful, and patient throughout the entire process. Answered all o Had a very smooth, great experience buying a car with John G. He was very friendly, helpful, and patient throughout the entire process. Answered all of my questions. I would be happy to come back, and I’d recommend this place to friends and family. More