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City Volkswagen of Evanston
Evanston, IL
2,498 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,498 reviews
July 04, 2019
Slobo was helpful and proactive. would recommend this dealer I was adamant that my next car would only be a VW. Chose this dealer after seeing reviews. First impression of the dealer when i called was positive a I was adamant that my next car would only be a VW. Chose this dealer after seeing reviews. First impression of the dealer when i called was positive and then when i walked in to see the car, I met Slobodan Rankovic(Sales person). He guided me through the process and he was honest. We had a conversation back and forth instead of him trying to sell something to me which I appreciated a lot. More
by BHARATHROSSI
Verified CustomerEmployees Worked With
Slobodan Rankovic
June 29, 2019
The ultimate best auto shop to go to. Whenever I come here, the employees & staff always make my experience as pleasant as possible, and because of that, I never go anywhere else. They alw Whenever I come here, the employees & staff always make my experience as pleasant as possible, and because of that, I never go anywhere else. They always try their best to accommodate to my needs, whether it’s making sure my car service is finished when I need it, or changing parts of my car to make sure it’s up to date even when I sometimes forget. They definitely deserve all 5 stars! More
by SEMSA72
June 28, 2019
Bought my dream car Went in knowing what i wanted & made the process super smooth. Answered all of my questions & concerns. Would definitely recommend to family,friends & Went in knowing what i wanted & made the process super smooth. Answered all of my questions & concerns. Would definitely recommend to family,friends & everyone. Loved. More
by Merlos1
Employees Worked With
Xavier Rios
June 28, 2019
Routine Service Staff was very friendly and helpful when I dropped off my car on Saturday morning. The goal was to have everything finished that afternoon. I got a ca Staff was very friendly and helpful when I dropped off my car on Saturday morning. The goal was to have everything finished that afternoon. I got a call saying they were hoping to have everything finished that day. If not Saturday then Monday. Monday came around and no calls. I called multiple times that day and was unable to get ahold of anyone. Tuesday I received a text saying the car was ready. Spent $2,000 and they didn’t even clean it. They ran it through the wash, but never dried the outside so there were spots and streaks everywhere. Didn’t bother vacuuming or doing anything inside. Overall, disappointing. Poor communication and I’ve come to expect a clean car after spending that kind of money. Isn’t that why we go to the dealership in the first place? Will not be going back here. More
by JACKVANOVERLOOP
Employees Worked With
Don’t remember
June 27, 2019
Bought New VW They did what they needed to to find us a car with the features we wanted. The car also had a full tank of gas. They did what they needed to to find us a car with the features we wanted. The car also had a full tank of gas. More
by ALLEN.GREG
June 26, 2019
30K service Have had service at three different VW dealerships across the US as we have relocated over the past three years. Each has provided excellent service. Have had service at three different VW dealerships across the US as we have relocated over the past three years. Each has provided excellent service. We did not purchase our vehicle at the Autobarn in Evanston but he Autobarn was the best of the best. The entrance to the Service Dept. is not as prominent from the street as at other dealerships. I parked and walked into the showroom to get direction. The general manager greeted me and walked me over to the service door so that I clearly understood how to gain entry. Once inside the service area, I was greeted by Terrence, the service representative, who was both personable and knowledgeable. Our 2016 Touareg has very low mileage--less than 4K miles--ironically, we have transported the Touareg more miles than we have driven it., Our annual service was due. Since we have recently relocated to the area, Terrence welcomed us to the dealership, created a new client profile, reviewed our previous services, and recommended the three year/30K servicing under our service contract. The car was promptly serviced and washed and dried with care. This was a very satisfying experience from the showroom to the service department. More
by Marinites
Employees Worked With
Terrence McNeal, Goran Bijedic
June 24, 2019
Oil change Over all quick oil change clean service center and they explained all work completed on my car. Plus the washed and detailed my vehicle...super friend Over all quick oil change clean service center and they explained all work completed on my car. Plus the washed and detailed my vehicle...super friendly people too More
by RENATAZADRO@YAHOO.COM
Employees Worked With
Adam Findley
June 22, 2019
Excellent customer service The sales team was excellent and took care of us with great joy and I would definitely recommend them to anyone looking to purchase a car The sales team was excellent and took care of us with great joy and I would definitely recommend them to anyone looking to purchase a car More
by TOTOROVICIBRIAN
Employees Worked With
Takashi Nishikata, John Gorzelnik
June 22, 2019
Regular service Good service and Brandon was amazing with all my concerns i really recommend and refreshments coffee snacks good technicians all the personal who wor Good service and Brandon was amazing with all my concerns i really recommend and refreshments coffee snacks good technicians all the personal who works there More
by tuso2177
Employees Worked With
Brandon , Adam Findley
June 22, 2019
100% trust I broke my car headlight knob off. They got me in right away. Always have excellent customer service and I know my car is in good hands. Thanks guy I broke my car headlight knob off. They got me in right away. Always have excellent customer service and I know my car is in good hands. Thanks guys More
by GVGATTO
Employees Worked With
Terrance
