City Volkswagen of Highland

Andy was great to work with. He was very open and honest about the process and I will definitely come back when it’s time to buy/lease again. He pushed hard for me and was able t He was very open and honest about the process and I will definitely come back when it’s time to buy/lease again. He pushed hard for me and was able to help me get close to exactly what I wanted. More

It has been a wonderful experience working with Keith. He was open and friendly throughout the process. He was more than helpful in assisting me trade in my car and I would gladly work with him again. He was open and friendly throughout the process. He was more than helpful in assisting me trade in my car and I would gladly work with him again. More

Mike was very patient and very accommodating to my process. I was able to purchase the vehicle that I wanted. process. I was able to purchase the vehicle that I wanted. More

Attention to customer was very on pont. Friendly with a great approachable status. Hoping to come back again in the future and working with the same gentleman's. Friendly with a great approachable status. Hoping to come back again in the future and working with the same gentleman's. More

Everyone at the dealership were fantastic to deal with they made us feel like family will definitely recommend them they made us feel like family will definitely recommend them More

The dealership went above and beyond to take care of my vehicle purchase needs. My salesman Moses was awesome and found the choice for me. vehicle purchase needs. My salesman Moses was awesome and found the choice for me. More

Mark Masen was straightforward and easy to work with! He ensured I had all my questions answered and left with a car that met my expectations. He ensured I had all my questions answered and left with a car that met my expectations. More

Mike Pazda was an amazing sales team member to work with. I had a hard time getting a car because my previous car was totaled, and even tho I paid it off we had issues proving it was. He came rushing back an I had a hard time getting a car because my previous car was totaled, and even tho I paid it off we had issues proving it was. He came rushing back and forth from the back office giving me multiple updates while talking to the lenders. He was very patient as I searched for proof of payment from my insurance that the previous car was paid off. He gave me great idea on saving money with cars too! Overall Mike is a great person to work with. Even tho he got sick and couldn’t finalize the deal with me the following day after I acquired the proof. I had Mark Masen assisting me the next day and he was very professional and helpful through the whole journey. The finance team member that assisted me too was also helpful and tried his hardest to get me fully covered and he accomplished that very efficiently. Overall my experience was fantastic! Great people to talk to and not looking to rip people off. More

Andy was very helpful, as always, to get me the best deal. I managed to get best value for my trade in and best value for the car I was purchasing and I was in and out fast. This is my 6th car purchase deal. I managed to get best value for my trade in and best value for the car I was purchasing and I was in and out fast. This is my 6th car purchase from this dealership, always a great experience. The manager in charge also helped me to get the best rate value. Always highly recommended More

BUYERS BEWARE! I recently purchased an Atlas Cross Sport from your dealership. John was my salesperson, and made for a smooth and pleasant experience. I even did I recently purchased an Atlas Cross Sport from your dealership. John was my salesperson, and made for a smooth and pleasant experience. I even did a Google review, to which you responded. I’ve only had a little over a week with the vehicle, so when John texted me to contact him regarding paperwork, I was concerned. Upon speaking with John, I was notified that my bill of sale needed to be signed. I was confused, as I thought all paperwork was complete when I took possession of the vehicle. Even during signing, the finance guy, whose name is Howard I believe, apologized for the long wait due to paperwork having to be done by hand. I have a busy schedule, and do not live near the dealership, so I explained to John that the soonest I could come in would be Friday. To my surprise, someone in background rudely interjected, beckoning me to come in sooner. He did not identify himself and placed blame on other coworkers for not notifying me that I would need to make an additional trip to the dealership after purchasing. I later asked for the gentlemen’s name, whose was Eric I believe, and I explained the same details that I’d previously shared with John. After a bit of unnecessary back-and-forth with Eric, he accepted my availability. As you can imagine, I now feel differently about my experience with Volkswagen Highland. In addition to the inconvenience of returning to the dealership, at no fault of my own, I was pestered and rudely spoken to by a member of your staff that I had never encountered. Additionally, the pay off for my trade in was processed incorrectly. I am awaiting an answer on that issue! More