City Volkswagen of Highland

Busy place But they took time to explain everything that was asked of me Thank you was asked of me Thank you More

My experience was great. The staff was friendly especially Lameshia! Thank you so much for the great experience Lameshia! The staff was friendly especially Lameshia! Thank you so much for the great experience Lameshia! More

Absolutely terrible! I bought this $24k SUV and I have had to bring this vehicle in 3 separate times within the same month. 1) The rear bumper dillo has fallen off an I bought this $24k SUV and I have had to bring this vehicle in 3 separate times within the same month. 1) The rear bumper dillo has fallen off and needed to be replaced. 2) Then, the plastic clips for the sunglass visor broke. They replaced the visor, but forgot to install the plastic trim that attaches with the sunglass visor. The fringe from the fabric started unraveling. They did not complete the job at all. They never double checked their own work to verify everything was 100% satisfactory before returning the vehicle. 3) Then, the mechanics left dirt and grime around the visor and within the fabric. Once they cleaned the driver side area, they completely made a new spot on the passenger side! So they had to bring my vehicle back in to the shop to get cleaned a 3rd time! WITHIN THE SAME HOUR!! Randy, the service manager, tried to make it seem as if "his crew" wouldn't have done a job like that and it probably was the owners wrongdoing. Little did Randy know, I took pictures of the affected areas, prior to bringing my vehicle in. So when Randy tried to pull a fast one on me, and said "the job was complete", I showed him the new dirt and grime "his crew" had made on the passenger side AFTER they cleaned the drive side. That showed me Randy, the SERVICE MANAGER, doesn't even double check "his crew" or the work they're performing. Poor management material to allow "your crew" to finish a job, have the Service Manager return the vehicle back to the owner, and tell the vehicle owner "the job is complete." Randy is not about customer service. He's about numbers! How many cars can he get and get out during his shift to meet his quota. That's his game. More

Mike pazda helped me get my new car twice,he is the best atClty VW Highland in atClty VW Highland in More

Lameshia was so helpful and made the process as smooth as possible! Would recommend to others! possible! Would recommend to others! More

Mike Pazda was very friendly and knowledgeable about the GLI. He certainly sold it well! GLI. He certainly sold it well! More

Mike Pazda was fantastic. We came in to just look and ended up buying a car. The finance was easy. Firas was also a pleasure to work with. We came in to just look and ended up buying a car. The finance was easy. Firas was also a pleasure to work with. More

I really enjoy working with Moisés from City de VW. Talks Spanish and English and likes to listen to what I want and need! Moises is the reason I come here. It’s my 2nd car in 1 year! Thank you Moises Talks Spanish and English and likes to listen to what I want and need! Moises is the reason I come here. It’s my 2nd car in 1 year! Thank you Moises More

Mr. John Stone was very professional and helpful. This was a great experience from a customer service standpoint. was a great experience from a customer service standpoint. More

The entire staff at Highland VW were a pleasure to work with. Erik,Mark, and Alex were very friendly, helpful, and knowledgeable. I would highly recommend VW of Highland, top-notch service! with. Erik,Mark, and Alex were very friendly, helpful, and knowledgeable. I would highly recommend VW of Highland, top-notch service! More