City Volkswagen of Highland - Service Center

Polite staff, good service, very professional experience. One issue would be no loaner vehicles ever available. This should be something the dealer considers going forward.? One issue would be no loaner vehicles ever available. This should be something the dealer considers going forward.? More

Excellent service. A b c d e f g h I j k l m n o p q r s t u v w t u v w More

Your team of professionals were: Professional, Courteous, Caring, Efficient. I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to Courteous, Caring, Efficient. I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to think about this I’m the future... More

Glenn in service is THE BEST!!!! The best customer service! Makes sure your vehicle is taken care of without taking advantage of your wallet. Thank you!! service! Makes sure your vehicle is taken care of without taking advantage of your wallet. Thank you!! More

Service department should know what their capabilities are before taking on a complex repair. Three weeks and nearly 3K to replace a panoramic sun shade. The headliner was not cleaned. The drivers side are before taking on a complex repair. Three weeks and nearly 3K to replace a panoramic sun shade. The headliner was not cleaned. The drivers side visor hangs down at an extreme angle now. This was one of the worst service experiences I have had. More

Always great service, attention to detail and friendly staff. I drive specifically to this dealer for my service for these reasons and plan to keep doing so. staff. I drive specifically to this dealer for my service for these reasons and plan to keep doing so. More

Although my services took much longer than reported, Alexis kept me informed on where the staff was in the process. She was very friendly and professional. Alexis kept me informed on where the staff was in the process. She was very friendly and professional. More

Never looked at my front tire.The car wash was bad. I was hoping with new ownership the service would have been better. I guess I will just drive to Pugi where I bought the car. hoping with new ownership the service would have been better. I guess I will just drive to Pugi where I bought the car. More

I had a great experience servicing my sportwagen at City Volkswagen. Rebecca took care of me and was pleasant and knowledgeable. She got me a 50k service quickly and efficiently and even accomodated my pa Volkswagen. Rebecca took care of me and was pleasant and knowledgeable. She got me a 50k service quickly and efficiently and even accomodated my particular special requests. This is my sevice shop for as long as I have my VW, and will probably be where I get my next one! More

Great experience, however I was disappointed that tires were not balanced during rotation. I feel that should have been asked or automatically done. Come back, charged again but no further issues. were not balanced during rotation. I feel that should have been asked or automatically done. Come back, charged again but no further issues. More