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City World Ford
Bronx, NY
430 Reviews
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430 Reviews of City World Ford
October 21, 2021
I would not recommend this place to be first on your list of places to go. I came in to buy a car and, due to the shortage, had to end up buying a used car (had an urgency due to my car getting totaled by fl of places to go. I came in to buy a car and, due to the shortage, had to end up buying a used car (had an urgency due to my car getting totaled by flood). Ahmed, the rep that helped me, was nice and honestly at first was very welcoming, but in the end seemed to care more about finishing the sale than ensuring I left with a positive experience. During my experience day of and after the sale, the people I worked with kept disappointing me and did not make me feel like I could trust them. While checking out the car, I pointed out a problem with the driver’s seat and he promised that “we’ll take care of that”, but after the sale I watched him go back and forth with another member from service about how there wasn’t anything they could do. While negotiating, at one point they held my card hostage (a mistake I made even giving them that after trusting Ahmed that he would meet me at my negotiated price) and once I agreed to another price, within ten seconds the “manager” that had my card charged it. After that, I must’ve waited at least an hour to complete the paperwork with the finance manager, who at the end didn’t even give me the complete copies of what I signed like you normally get at other dealers. Ahmed told me he'd help me get those copies but after a couple of days he had me call the office directly and request them myself. It also seemed to me that they don’t care about the condition of the used car they sell. I don’t think I got the best price, but given the current market, I would’ve been OK with what I paid if the car didn’t start presenting problems. Within a week, engine light came on. Brakes started squealing, which another Ford service technician told me that someone forgot to put a bracket in the brake assembly in its previous service. Some fasteners were missing from the body. I thought the interior was worn, but turns out they couldn’t even properly detail the car before putting it for sale. I texted Ahmed about the engine light issue the first week and he said he would talk to the service manager for an appointment and get back to me the next business day — he never followed up. I know that the better thing to do would be to work with the original dealer, but given the experience, I don’t think they are interested in giving me genuine help and I’d rather use the existing warranty somewhere else than get more headaches and disappointment from them. More
by AP
Employees Worked With
Anthony Namias, Ahmed Elghandour
October 20, 2021
The dealership was cool, the workers were very helpful and they treated me like family. Just wanna thank Ahmed the sales person for letting me test drive the car before I even got a chance to walk inside and they treated me like family. Just wanna thank Ahmed the sales person for letting me test drive the car before I even got a chance to walk inside and Jaun for breaking a few things down that I really didn't understand. More
by Young
Employees Worked With
Juan Morla, Ahmed Elghandour
October 15, 2021
Ahmed was very helpful and answered every question I had. At the end, he showed me how to use cruise control which I think will be very helpful for me. City World Ford — Ahmed is an ASSET! At the end, he showed me how to use cruise control which I think will be very helpful for me. City World Ford — Ahmed is an ASSET! More
by Badreej1296
Employees Worked With
Ahmed Elghandour
October 10, 2021
First time buying a car!!!!!City World Ford definitely was the right choice great service everything was well explain, fast and I felt Ahmed my sales person understood what was I looking for and guide me was the right choice great service everything was well explain, fast and I felt Ahmed my sales person understood what was I looking for and guide me through the process very easily. Thank you Ahmed and everybody at the dealership. I greatly recommend City World Ford, and I' m gonna be back with some friends😉!!! More
by Ivone
Employees Worked With
Ahmed Elghandour
October 05, 2021
Ahmed was very helpful and supportive during the whole process of buying my car.. the staff at city world ford was very knowledgeable and friendly process of buying my car.. the staff at city world ford was very knowledgeable and friendly More
by Daisy.guzman
Employees Worked With
Ahmed Elghandour
October 03, 2021
Best Experience purchasing my first car!!!!Ahmed & Best Experience purchasing my first car!!!! Ahmed & David were AWESOME!!!! Highly recommend when purchasing a car!!! Best Experience purchasing my first car!!!! Ahmed & David were AWESOME!!!! Highly recommend when purchasing a car!!! More
by Arthelia.v.johnson
Employees Worked With
David Pena, Ahmed Elghandour
September 30, 2021
Knowledge and understanding to work with good customers service and best services good place to buy new or used vehicle service and best services good place to buy new or used vehicle More
by Daviidbamm
Employees Worked With
Anthony Namia, Anthony Santi, Anthony Namias, Ahmed Elghandour
