City World Ford

Amazing experience! I was very impressed with City World Ford. All the associates were extremely professional, kind, and informative. My sales associate, Francis Castillo I was very impressed with City World Ford. All the associates were extremely professional, kind, and informative. My sales associate, Francis Castillo was especially helpful and knowledgeable about every vehicle I inquired about. Finance manager, Chris Acevedo, was also very polite and handled my questions with great patience and explanation. I cannot say enough about the professionalism exhibited by the dealership as a whole. I will definitely refer my friends and family. I drove away in a new 2016 Ford Focus and love it! Thank you so much Ford! More

Ibrahim is a stand up sales guy..but I've been dealing with car dealers for 20 years and rarely have I had a good/honest experience. Ibrahim was rather straight forward with me and he off I've been dealing with car dealers for 20 years and rarely have I had a good/honest experience. Ibrahim was rather straight forward with me and he offered really good customer service. Edit 5/2016 - Nick did not honor his word and when I asked why the $33k escape was now financed for $38k - "Taxes" was the response. Take your chances. You might luck up or end up with a higher bill than expected/promised. I'm back to my ill-regard feeling of dealership management. "Thanks for my past due Nick". More

Waste of time, dont go City World Ford is a total waste of time They, Jamie Brown in particular, straight up told me they do NOT want a check and are only interested in fin City World Ford is a total waste of time They, Jamie Brown in particular, straight up told me they do NOT want a check and are only interested in financing. They get a kick back from the banks as much as $3,000 The advertised online specials are only good if you finance thru them. They will "shop around" for the best rate, also meaning each time a finance company inquires about your credit, the score decreases 10 points. You can buy a car without financing thru them however, the car is 5,000$ more. Then the ridiculous and illegal $2,000 dealer fee They also tried to charge a $795 credit check fee Jamie also told me they list such low prices online to get you in the door. I believe it now Jamie Brown doesnt know a xxxx thing about the cars, he knows the system and scam city world tries to play. Ended up walking out, basically running out. Getting a xxxx good deal and way better service upstate Thanks for wasting my time City World Ford! More

very arrogant and crook sale person a We get there to see a Ford Edge 2011. The car was perfect but the sale person names Mike was rude since the beginning. we gave him all our information We get there to see a Ford Edge 2011. The car was perfect but the sale person names Mike was rude since the beginning. we gave him all our informations to check the credit to finance the car. when the quote was ready was too high so we ask him to check how the final price was so high, he refuse to give us the paper with all the fees. At the end we discover that it was so many high fees. Crazy financing: the car was $15.999 and the finance had to be $25.000 Plus $2000 down payment. Really fraud! More

Worst Car Shopping Ever! I already had deal from USAA. I went into the dealership with the voucher and asked Francis if he could match it. He said yes. This was at 1200. He to I already had deal from USAA. I went into the dealership with the voucher and asked Francis if he could match it. He said yes. This was at 1200. He took us to see the vehicle with no key at a satellite lot. We couldn't start the vehicle. We were never offered a test drive. At around 1900, after fighting over trade in value and the long waiting period, we were invited to speak to someone in finance who told us 'there is no way you are gonna get a vehicle at that price', the same price that Francis said he could match. The next day I drove 120 miles to Kingston, NY and got a major upgraded vehicle for a lot less money, I mean thousands of dollars less. More

CON ARTISTS! Called and asked about a lease on a 2015 ford titanium escape. Gave all the specs that I wanted included, was given a lease price on the phone of $260 Called and asked about a lease on a 2015 ford titanium escape. Gave all the specs that I wanted included, was given a lease price on the phone of $260/month. When asked to be put in writing was sent a price of $288/month. Called to speak to sales lady, was told she was off and that her manager would deal with me. The manager started quoting me prices that were even higher and told me I was missed quoted by the sales girl, and to make matters worse THEY DO NOT HAVE ANY 2015 FORD TITANIUM IN STOCK WAS TOLD THEY ARE ALL SOLD OUT!!!!!!!!!! WHAT BULL----! More

First New Car Purchase City world Ford offered a great first tim experience in purchasing my vehicle . They were friendly, attentive, and helpful in every step of the proces City world Ford offered a great first tim experience in purchasing my vehicle . They were friendly, attentive, and helpful in every step of the process. They went above and beyond to make sure that my need were met. I walked away extremely happy thanks to the sales rep Jamie Brown, Freddy, J. financial manager,and Stephen Joseph manager. More

Representation at its worst. CITY WORLD FORD On 1/22/2015 @ 1:30pm , I and parents visited City World Ford for the first time, we were met and greeted by Salesperson Tony. We wanted to trade in On 1/22/2015 @ 1:30pm , I and parents visited City World Ford for the first time, we were met and greeted by Salesperson Tony. We wanted to trade in for a current up to date vehicle. We made it clear that were seeking a price range between $20k-24k not interested in leasing just paying a down payment then pay the balance off with a bank check. With the selection now made a sticker that was posted on the car we have selected was given to us with the price range we were seeking a wonder vehicle. So we are closing deal but it is taking hours for the paperwork to be signed and drive away with this new car. The following day on the 23rd we returned with the down payment and without any hesitation one of the reps just asked if we have the check. No welcome to City Ford or welcome back but asked can I have the check and disappeared. We ended there for a total of 4 hours just to honor our request and have the car filled with gas and remove items that were still stuck on the car. Now we get home and review the sale receipt and find that none of the numbers are matching up with the price of the car. In fact it was a price for another car and now they are unwilling to take care of this problem but insisting we pay the balance of well over the $10,000.00 over the sticker price which vin numbers match the car. After hunting the manager down whom really did not attempt to remedy this situation. I have lost all faith in this dealership and it will not stop here. The Corporate Office will be then next step and all documents the negative practices at this dealership. More

Great customer service. I purchased a vehicle almost two weeks ago on 01/23/2015. My sales representative was Lamar. He spent a really long time with me trying to help me c I purchased a vehicle almost two weeks ago on 01/23/2015. My sales representative was Lamar. He spent a really long time with me trying to help me choose the right vehicle for me. City World also has a very large selection of vehicles to choose from. Lamar was professional, friendly, knowledgeable and extremely patient. A few days later I had a few concerns about the vehicle. Due to scheduling and weather conditions Lamar was unreachable. The sales manager, Stephen Joseph was very attentive to my concerns. He too took his time with me and responded to my vehicle's needs. Stephen was great and I want to thank him and Lamar for being so professional and awesome in providing me with great customer service. I highly recommend City World Ford for vehicle purchases. -------- Janette More

Worst Dealer!! I went to the dealership on a Saturday around 1PM to check out a pre-owned Lexus. Even though the name is City World FORD, they carry other manufactur I went to the dealership on a Saturday around 1PM to check out a pre-owned Lexus. Even though the name is City World FORD, they carry other manufactured vehicles. I drove 30 miles and paid a $7.50 toll to get to the Bronx. Once I got to the dealership I was greeted by an associate. I asked for a test drive and everything was amazing. I asked for the price even thought it was on cars.com for $31,995, the representative told me $36,999.00 I was shocked!. I showed him the AD and he said okay I can give you the car for this price, ONLY if you finance with us. There was a huge dent on the car and the rear tires had no thread life on them. I asked the manager if he would take care of those two things and he said he would take care of those two things. We shook hands and we started the paperwork. The General Manager comes and says I can’t sell the car for $31,500 because he’s losing money and told me he’s not fixing the dent or replacing the tires. He also added another $1,500 for a dealer fees to the price of the vehicle. I was pissed because of the time I spent. What a waste of time!!!! I ended up buying the care from Lexus of Queens, where they don’t have a $1,500 dealer fee. More