City World Hyundai

The General Manager, Jack Swartz, told me to take my business else where after asking questions about the mileage and if there was any damage to a new vehicle. He claimed there was no mileage, as no one business else where after asking questions about the mileage and if there was any damage to a new vehicle. He claimed there was no mileage, as no one has test drove it when I knew otherwise, and told me he wouldn't charge extra for the dent on the driver side door. I got a great response from hyundai corporate of USA and eventually got a phone call from the CEO of Hyundai USA in which he is currently helping me find the vehicle I want for the best possible price. More

They were very fair and honest. Very happy with the service. For example, after we signed and paid for the car we realized the car did not have floor mats because they were extra. We could not afford service. For example, after we signed and paid for the car we realized the car did not have floor mats because they were extra. We could not afford to pay for anything else but right before we drove off in our new car the good guys at City World came out to give us the floor mats for free. I was blown away by their generosity More

Troy is an exceptionally good sales representative and a friendly person to work with. However, the managers tend to over ride his decisions time and again. Especially, Micheal who is far too egoistic for t friendly person to work with. However, the managers tend to over ride his decisions time and again. Especially, Micheal who is far too egoistic for the auto sales business. Initially, he refused to sign a deal on Elantra 2013 because I asked him about the labor day promotions and after that he started telling lies not only to me but to his colleagues (Troy) that the car is still on hold and they can not do any business on Sunday because, they did not have anybody to bill. Furthermore, the next day I was all set to walk in the dealership and ride out with the car and that is when he tells me that all the Elantras were sold on the previous day and he can not deliver the car. Jack, their GM, comes in to the picture when he wants to overrule Troy's decisions or deals. Jack and Micheal both seem to be a game to this business of fooling customers. To them auto sales business is a favor to the customer, but they forget to notice that the customers pay for their cars and they are not doing any charity. With all due respect to Troy, for a person who is in the business for 8-10 years now, should be in a better dealership or a better position to judge his managers and deal with them. All the hard work he puts in, is in vain and at a wrong dealership, which doesn't deserve it. Mike thinks he is the goon of the business and politeness in his behavior is far fetched. My advise to all would be, stay away from fraudulent managers and try dealing with Troy without anyone being involved. If that doesn't work, just avoid the dealership! Once again, AVOID THE DEALERSHIP - THEY ARE A BUNCH OF LIARS! More

Troy Gladden and City World Hyundai have made this the best car buying experience I've had so far. I started my new car research primarily online and requested internet quotes from a few dealerships. Tro best car buying experience I've had so far. I started my new car research primarily online and requested internet quotes from a few dealerships. Troy, the Internet Sales Manager, responded quickly with a quote that was attractive, honest, and fair. Not only did he give me a great deal, but he also have me great deal on my trade-in, and put me into my beautiful new Sonata at a price I could afford. The dealership handled all aspects of the transaction professionally and the customer service was excellent. I have been to many dealerships, but Troy and City World Hyundai is the best one I have ever dealt with in terms of their ability to take great care of their customers and had me driving my new Sonata home within a couple of hours. I plan on recommending them to all my family and friends when they need a new vehicle. More

Bottom line - I saved $3,000 by going to this dealership! I shopped around for midsize sedans and Hyundai Sonatas were high on my list ( also tested accord, civic, altima). After deciding on a Sonata I I shopped around for midsize sedans and Hyundai Sonatas were high on my list ( also tested accord, civic, altima). After deciding on a Sonata I went to the dealer closest to my house and they gave me a price. I saw the City World ad in the paper and they advertised the car I wanted for 3K less than what I had negotiated at the other dealer (who would not match the City World price). I called Jack and then worked with Mark. The car was exactly as advertised - exact car and exact price. No "bait and switch" and no hidden costs. It was the easiest and most honest car buying experience I have ever had. More

I was visiting a family member in the Bronx when my car starting having some issues. They recommended City World Hyundai and brought my car in. Manager Troy Gladden was very helpful in making sure my car w starting having some issues. They recommended City World Hyundai and brought my car in. Manager Troy Gladden was very helpful in making sure my car was worked on promptly and answered any and all questions I had. I've been in the customer service field for 20 years and I have to say this dealership is excellent! More

CWH OF THE BRONX WAS THE ONLY DEALER THAT WAS UP FRONT. THEY SEEM TO BE MORE INTERESTED IN RETAINING CUSTOMERS THAN HASSLING YOU OVER PRICE. I DEALT WITH JACK SCHWARTZ GENERAL MANAGER AND HE WAS AN UPFRONT THEY SEEM TO BE MORE INTERESTED IN RETAINING CUSTOMERS THAN HASSLING YOU OVER PRICE. I DEALT WITH JACK SCHWARTZ GENERAL MANAGER AND HE WAS AN UPFRONT GUY. I LIVE IN THE BRONX BUT WENT ALL OVER THE CITY AND JERSEY LOOKING FOR MY 2012 SONATA WITH THE FEATURES I NEEDED AND THE OTHER DEALERS WERE EITHER AGGRESSIVE OR RUDE. I NEVER THOUGHT I WOULD SAY THIS ABOUT A CAR DEALERSHIP, BUT SERIOUSLY THEY ARE FRIENDLY, KNOWLEDGABLE AND I WOULD BUY FROM THEM AGAIN. HYUNDAI IS A SOLID BRAND NOW AND THESE ARE SOLID PEOPLE AT CITY WORLD HYUNDAI More

The entire staff was customer service friendly. Doug was patient, especially explaining the car features. He did all the legwork and kept me updated. That I really appreciated. patient, especially explaining the car features. He did all the legwork and kept me updated. That I really appreciated. More

I bough my first car from this dealership, a Hyundai Sonata Hybrid.I had the fortune to meet Doug Keller, and I wanted to express my gratitude for the friendliest and most professional manner that the d Sonata Hybrid.I had the fortune to meet Doug Keller, and I wanted to express my gratitude for the friendliest and most professional manner that the dealership extended to me and my wife. Doug was very nice, not pushy at all, always eager to listen/ answer your inquiries and looking for giving you a great deal. I never felt pressured. He took us through the financial contract in detail with expert care and professionalism. I highly recommend him! More

Doug Kelle very polite Did not push me or force me into a deal. was very patience with me.Mr. Keller was a very professional sales person who made me feel very comforterable and made sure I was satisfide wit deal. was very patience with me.Mr. Keller was a very professional sales person who made me feel very comforterable and made sure I was satisfide with my choice of car. More