City World Hyundai - Service Center

EXCELLENT SERVICE Lenny Rodriguez and Jessica Rodriguez are my service reps.They are friendly, courteous and knowledgeable they keep me informed about my time frame for Lenny Rodriguez and Jessica Rodriguez are my service reps.They are friendly, courteous and knowledgeable they keep me informed about my time frame for service complition. More

Professional The service center is always knowledgeable and professional from Lenny to Mallelyn Sosa to Fritz. They always take the time to keep my car efficient a The service center is always knowledgeable and professional from Lenny to Mallelyn Sosa to Fritz. They always take the time to keep my car efficient and running to standard. More

Car service City World Hyundai Service Center is the best! All employee are very professional and courteous at all times and always willing and able to assist. Se City World Hyundai Service Center is the best! All employee are very professional and courteous at all times and always willing and able to assist. Service is always great! More

Service Went to get a piece fixed and didn’t know if I needed to pay to fix that part and come to find out I still had warranty to get it fixed Went to get a piece fixed and didn’t know if I needed to pay to fix that part and come to find out I still had warranty to get it fixed More

GOOD SERVICE AND KNOWLEDGABLE STAFF I brought my car in with a check engine lamp without an appointment and was greeted by Mr. Lenny Rodriquez. He was very courteous and explained that t I brought my car in with a check engine lamp without an appointment and was greeted by Mr. Lenny Rodriquez. He was very courteous and explained that they worked by appointments but would do his best to try and accommodate me, so i left my car. I got a phone call after 2 and was told my car was ready, and there would be no charge as it was a misfire intermittent. Again, Mr. Rodriquez thanks and keep up the good work. More

SATISFECHO CON EL SERVICIO RECIVIDO Mas que Satisfecho con el servicio. Jessica y mallelyn son muy eficientes y profecionales. El servicio fue mas rapido de lo estimado. I love my Ser Mas que Satisfecho con el servicio. Jessica y mallelyn son muy eficientes y profecionales. El servicio fue mas rapido de lo estimado. I love my Service dept More

Claudia Pacheco 9175872405 Awesome customer service. From the moment I stepped in, I was greeted with the receptionist and offered helped from a sales representative Claudia. Ab Awesome customer service. From the moment I stepped in, I was greeted with the receptionist and offered helped from a sales representative Claudia. Absolutely great experience. More

Liars and untrustworthy I came here because there is a recall on the sub-frame of my 2003 Hyundai Sonata (which would be free for me to replace at Hyundai's service center) a I came here because there is a recall on the sub-frame of my 2003 Hyundai Sonata (which would be free for me to replace at Hyundai's service center) and I spoke with Anna on the phone several times who assured me that the entire replacement process would take a few hours on the day of my visit. I asked if I should bring the car by before my appointment so they could look at it and order to required part so that it was in the shop by the day of my appointment, but she said that there was no need for that because the part would be ready when I brought it in. I was skeptical, but I called her back the next day to confirm everything, and she assured me they'd be able to service the vehicle on the day that we made the appointment for. Then, on the day of my appointment the service men let me know that they will need to order the part and because it's almost Memorial Day weekend they don't know how long it would take to arrive, then they turn around and told me my flex pipe and muffler need to be replaced for over $450 - which was a flat out LIE (or they're 100% incompetent) because I had my flex pipe replaced just two week prior and they were surprised to learn that; and turned around and said to me, "never mind, we just meant the muffler needs to be replaced." I felt like they were intentionally trying to swindle me, so I left out and headed to another Hyundai service center and had a much better experience. They're crooks - stay away! More

City World Hyundai Service on Zerega Ave in Bronx, NY really disappointed me, On 10/29/13 I had to have it towed there due to having a dead battery. I ended up having to pay a lot more ($419) than origin really disappointed me, On 10/29/13 I had to have it towed there due to having a dead battery. I ended up having to pay a lot more ($419) than originally expected ($148) because they convinced me to add work such as things that were recently done on the car a couple of months prior (air and cabin filter change) and they charged $98.00 although I have coupons for complementary oil change and air filter. They also wanted me to get new brakes and Emission (today 11/19/13 I took it to a Star Hyundai Service in Queens, after they fixed the problem City World made, they did a multipoint inspection and told me that the car is great and I don't have to do anything to it. On 10/30/2013 After getting the car back from City World Hyundai Service the car sounded and drove horribly, the right back light was also not working and the car made a loud whistle noise when accelerating and driving. I no longer trust them and refuse to ever go back, I truly believe they are untrustworthy crooks. Today I took my car over the bridge to Star Hyundai Service in Queens so they can diagnose the car and they found that City World Hyundai left a hose disconnected from inter coolant. I find their (City World Hyundai Service) lack of professionalism very upsetting and a very bad look for Hyundai as a company. More