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Claremont Toyota

Claremont, CA

4.5
4,761 Reviews
A graduate of the University of Northern Iowa, David Wilson has been involved in the automobile industry for nearly 40 years. He was vice president and general manager of Covey Lincoln Mercury in Phoenix, Arizona, for five years before coming to Toyota of Orange in 1982. Before buying out the owner of Toyota of Orange in 1985, he was the vice president and general manager. Mr. Wilson is now the owner and president of sixteen automobile dealerships - employing nearly 2000 people. Sales for these corporations now total just under $2 billion annually, making the Wilson Automotive Group one of the ten largest dealership chains in the nation. Claremont Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota. Claremont Toyota has expert technicians on staff to handle your repair needs or oil changes, tire rotations, battery replacement, brake repairs and all other Toyota Factory Scheduled Maintenance.
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601 Auto Center Dr

Claremont, CA

91711

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Showing 4,761 reviews

July 29, 2021

They were friendly and very helpful and didn't take long to service my car whixh I was happy about, and they answered all my questions More

by MISTYCOTTELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Garcia
Aug 04, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

July 29, 2021

Fraude robo en mi última Cita tuve una mala esperiencia. Te ofrecen un servicio te lo cobran y no te hacen nada eso es fraude More

by GVELAZQUEZ0428
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Mecanic department
July 29, 2021

Candace Harrington is a wonderful, courteous, professional, knowledgeable and attentive advisor for my Toyota Corolla service. I believe her dedication and commitment to excellent in her service More

by WONDEREXP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace Harrington, Service Advisor
Aug 04, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

July 29, 2021

MY EXPIERENCE WITH THIS DEALERSHIP WAS HORRIBLEOVER A WEEK TO FIGURE OUT WHAT THE VEHICLE NEEDS. WOW TOOK IT TO ANOTHER DEALER THEY DETERMINED IT IN A DAY AND IS WORKING TO REPAIR NOW.. I WOULD NEVER RE More

by TRACIJAY40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TONY SANCHEZ
July 29, 2021

I had excellent service. I don't have 25 words. Everything was great. I received good service. The people were very kind.. A fine atmosphere. More

by ELAINELUVS2KNIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
Aug 04, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

July 28, 2021

Yes I just recommended to my brother in-law and he got a Toyota Tundra on Saturday he really loved there was a great customer service thank you More

by LIZPIMENTEL0989
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brenda Araiza
Jul 28, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

July 28, 2021

I give this team 100% I drove an 1.5 hr for my vehicle Cesar Martinez was absolutely amazing!! I appreciate his knowledge and help! Thank you for being kind, thorough, patient, and welcoming knowing the l More

by Sherman Jackson-Wilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez, Alexander Rosa
Jul 28, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

July 28, 2021

Customer service by Bruce was stellar! They had our family out of our old lease & driving our new 2021 Highlander in record time! No haggling, repeated suggestions for add on or any of the other "typi More

by KARRIE870
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Pringle, Henry Figueroa, Ryan Crenshaw
Jul 28, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

Jul 28, 2021 -

KARRIE870 responded

Hi Janeth, My experience was above and beyond all expectations! Your team did an amazing job. Please let me know how I can adjust whatever made you believe that my expectations were not met. :)

July 27, 2021

Lack of follow up with customers. Took an hour to get my car after they said it was ready to pick up. Poor follow up More

by DMONTES0402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony , Candace
July 27, 2021

Service Advisor said my vehicle was ready. It took 45 more minutes to bring it out. I had to ask the attendant to recheck why my vehicle was not brought out so I could leave. More

by UMM25CENTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember.
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