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Claremont Toyota - Service Center

Claremont, CA

4.4
3,090 Reviews

3,090 Reviews of Claremont Toyota - Service Center

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May 18, 2022

Tech broke something so it took another day to fix a recalled, no loaner offer or an apology, Toyota has let me down one to many times More

by ANAYACHAVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toyota service overall
May 18, 2022 -

Claremont Toyota responded

We take pride in providing quality service and it's discouraging to read this and see that we weren't more accommodating. When you have a moment, we'd like to learn more about this issue, so we can use it as a learning opportunity and make sure we're helping our customers when something like this happens. Please contact us at your convenience. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 18, 2022

Friendly and prompt service. Great customer service. My car was done with in two hours with no appointment. More

by METZLERDHYLVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Martinez
May 19, 2022 -

Claremont Toyota responded

It's wonderful to hear that our team got you back on the road as soon as possible! Hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 18, 2022

not work carefully and bad attitude and made mistake on the replacement of the mirror , when i told him that it did not replace at all, but still not respond , so i had to called to manager, still no good More

by TINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
phil
May 18, 2022 -

Claremont Toyota responded

Tinson, We're discouraged to see you didn't receive quality service and you had issues reaching us to get this resolved. I understand you've spoken with a manager about this and have been refunded. If there are any other issues, please don't hesitate to contact us. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 18, 2022

Fast,efficient, no extra charge, staff are kind and polite. Hope operators more professional and more knowledgeable about regulations of the company . More

by GZHC831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Claremont Toyota responded

We are thrilled to hear that you had a quick and easy experience! Please know how much we appreciate you choosing to do business with us and we hope to see you again. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 18, 2022

Friendly and accommodating service from Claremont Toyota. The ease of checking in and checking out is comforting. Employees are knowledgeable and direct, which is appreciated! Thank you! More

by LAURA.RUIZBHS
Recommend Dealer
Yes
Employees Worked With
Christina
May 19, 2022 -

Claremont Toyota responded

It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! Thank you for your feedback and we hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 18, 2022

Great customer service and communication. Candance was great- she let me know what to expect and when my service was completed. The changes made to the process are appreciated More

by ROBINFN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace Harrington
May 19, 2022 -

Claremont Toyota responded

We work hard to make every experience here a great one, and we're happy that we've managed to do that for you. Hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 18, 2022

Muy bueno lo recomiendo el personal es muy amable y todo lo hacen de una forma profesional lo recomiendo More

by OSCARARRIAGA0226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Claremont Toyota responded

Gracias, Óscar. Estamos felices de que haya recibido un servicio de 5 estrellas y estamos ansiosos por volver a trabajar juntos pronto. Espero que todo este bien. Saludos, Equipo de Relaciones con el Cliente guestrelations@claremonttoyota.com 909-625-1500

May 18, 2022

It was just ok. Every time I go they try to do extra services that I didn’t request. I need to pay attention to the paper work. For example they were trying to do More

by STALYAN19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Claremont Toyota responded

Providing quality and accurate service is vital, which is why this is disappointing to read. We'd like to learn more about this, so we can address this with our service team and make sure we're only providing the services our valued customers ask for. Please contact us when you have a moment. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 18, 2022

One hour to patch a tire it’s ok good you have Lyft service to take us somewhere to eat More

by MARILOUMORENO62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Claremont Toyota responded

We hope your car is back to running like new and please do not hesitate to let us know if there is anything else we can help you with! Thank you so much! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 18, 2022

It was fast and even booked me a ride home! They even have free drinks and snacks for accommodation. Awesome service! More

by OBEY9408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Claremont Toyota responded

We are truly happy to see that you were impressed with our service and amenities! Thank you for this great review and we hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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