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Claremont Toyota - Service Center

Claremont, CA

4.4
3,082 Reviews

3,082 Reviews of Claremont Toyota - Service Center

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March 16, 2022

Excelente servicio muy buena atención,información gente agradable en general todos muy bien bastante recomiendable More

by ALEXMED0511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Claremont Toyota responded

Querido Cliente, Gracias por tomarse el tiempo para responder este cuestionario sobre su reciente visita en nuestro concesionario. Nos esforzamos para poder brindar una experiencia excepcional para todos nuestros clientes y estamos muy contentos de escuchar que tuvo una experiencia plasentera en nuestro concesionario. Ademas, si tiene un minuto extra y puede llenar un cuestionario que recivira de la Compania Medallia, lo vamos a agradecer mucho. Apreciamos mucho su negocio y lo valoramos como nuestro cliente. Muchas gracias por escoger Claremont Toyota para las necesidades de su vehiculo Sinceramente, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

March 16, 2022

Very good people always taking care of me i love Toyota always good to me! More

by AMARIAYAJANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Mostafa, Adrian Romero
Mar 18, 2022 -

Claremont Toyota responded

Amariaya, We're so happy that our service team takes great care of you and your vehicle. Thanks for choosing us here for all of your Toyota needs and we can't wait to see you at your next visit. Hope all is well. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 16, 2022

Busy, but efficient dealership. Prompt and helpful service, with great communication from service team and customer service desk. More

by JAMIE_W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Claremont Toyota responded

Jamie, We're extremely pleased to see you receive the quality service and communication that you deserve. We appreciate you being a valued customer and we look forward to continuing to work together for years to come. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 16, 2022

Very professional, helpful, and respectful, I like the fact they help you since the beginning. More

by AFA8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Claremont Toyota responded

We're here to help and will continue to accommodate you from start to finish. Thank you for this 5-star review and we hope to work together again soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 15, 2022

It is doing a good job bundling customers service. Continue doing the good job. Thank you More

by RAH4AND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

We are pleased to hear that you had an enjoyable experience here with us! We can't wait to see you again! Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Service was great but you lack attention to customer, I was supposed to have been picked up but , somehow my ride got canceled I was stranded there from the moment I left my truck until almost 7pm More

by MADYR_45SHIELY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

We're discouraged to see you had to wait for your truck's services to be completed. I'd like to learn more about why you weren't provided a ride, so we can make sure this doesn't happen again. Please contact me when you have a moment to speak. I look forward to hearing from you. Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Overall pleased with the service. I wish there was a way to expedite very routine service, like an oil change. It took almost 3 hours to complete. More

by RAYSHEPRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia,Vedoy,Pratt
Mar 15, 2022 -

Claremont Toyota responded

Ray, We understand your time is valuable and we're disappointed it took nearly 3 hours to complete an oil change. We'll be addressing this with our team and emphasizing the importance of making sure basic services are completed in a more timely manner. We look forward to seeing you at your next visit and taking care of you promptly. Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Muy bien servicio todo el personas es muy amable y trata siempre de ayudarte en todo lo que puede y muy buenos carros ya sean nuevos o de segunda siempre salen buenos y lo que te dicen te lo cumplen yo agar More

by Ana jacobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Gomez
Mar 15, 2022 -

Claremont Toyota responded

Hola Ana, Gracias por esta revision positiva! Saludos, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Got the job done and helped me return to the dealer by a lift. Thank you More

by HIZAKEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

We appreciate you taking the time to leave this awesome review and we hope to hear from you again! Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Dropped truck off at 2:15pm, with a 2:30 appointment. About 4 hours later, I get a call saying that they had only done the oil change. Said there were some other issues, but wanted to know if I still wan More

by DAVIDCSPRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

David, It's never our intention to inconvenience our customers, which is why this is discouraging to read. We must provide better communication and more prompt service. We'll be using your experience as a learning opportunity and will work to make sure that we're more accommodating. Should you like to discuss this any further, please feel free to contact me. I'm here to help. Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

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