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Claremont Toyota - Service Center

Claremont, CA

4.4
3,090 Reviews

3,090 Reviews of Claremont Toyota - Service Center

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January 26, 2022

They’re doing a good job. Making sure your car in running the way it’s supposed to be. More

by LORILOVESTORY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 26, 2022

Even with appointment, the wait was too long for first 5000 mile service. I had to wait almost 3 hours More

by MAITRANMA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 26, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 26, 2022

Oscar was great. I came in without an appointment figuring that I’d wait it out even though I had an appointment for a few days later. I figured the wait couldn’t be too bad on a work day. After Osca More

by LSINCLAIR302
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vergara
Jan 26, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 26, 2022

The service is one of the best experiences I have received with any viechle that I have owned. Five starts is not enough! More

by GAR.OMAR14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisela Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the people I was lucky enough to speak to. , Richard Lopez
Jan 26, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 26, 2022

All is well, except from the Kenny G saxophone music blaring in the waiting room. More

by MARKROSSWILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Llamas
Jan 26, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 26, 2022

Staff is nice and friendly, office have coffee and water for waiting guests. Car done around 2.5 hours More

by EINNA6180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo a Ruiz Esquivel
Jan 26, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 25, 2022

Friendly and helpful. My only complaint is that after dropping off my car for a recall appointment, they called to tell me they didn't have the part needed so they had to keep my car another day. I wish More

by SRISAMAI00
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2022

went for routine oil change and they performed it faster than the time estimated so i was very happy with the fast service e More

by NATALIAX1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 25, 2022

I am always very pleased with my experience at Claremont Toyota! Oscar and Scott make my vehicle maintenance extremely easy and convenient. I purchased my vehicle in 2014 and will NOT go anywhere else. A h More

by EDNA.MARTEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vigara and Scott Zalibra
Jan 25, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 25, 2022

Professional and helpful. He made me feel comfortable. He did not rush me and was patient. More

by GABRIELXLOPEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Santos
Jan 25, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

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