Claremont Toyota - Service Center

Music is very loud inside.Service Advisors seem so Music is very loud inside. Service Advisors seem so rushed while you speak to them. I was charged for my last oil change when it should have been i Music is very loud inside. Service Advisors seem so rushed while you speak to them. I was charged for my last oil change when it should have been included with my Toyota Care plan. More

Always very kind and helpful there never had a problem and god I love that lounge and god I love that lounge More

Quick service, not pushy about adding extra maintenance options too which was nice. Would go again. options too which was nice. Would go again. More

Check in was a little slow this time around, feels like it was faster before. Although, I arrived prior to my appt and personnel was willing to accommodate. When service was completed my car could not be l it was faster before. Although, I arrived prior to my appt and personnel was willing to accommodate. When service was completed my car could not be located since the license plates on my paperwork were incorrect, which is unfortunate since I have been a customer for years and never encountered this issue. I has to assist personnel to find my own car, not best scenario when you are in somewhat of a hurry, Shout out to the lady that was nice enough to provide me w/ some hot chocolate. I have had two other frustrating incidents at this dealership before, one with a young man who I informed that I need to speak w/ him and instead of letting me know he was heading out to lunch, he simply left me waiting for him for over an hour. I just had a question that could have been answered in less than 5min. He requested that work be completed on my car w/out consulting me, which in turn I had to pay extra money for, I needed these parts, but this was not our original agreement. I let it be since I was going through a very difficult time back then. Then on another occasion, I left my car there for service and since I had to to work (2.5 hours away) I asked that a family member do me the favor of picking up my car, this after receiving confirmation that it was ready. Unfortunately, when they arrived they were told that the dealership had not started on my car, it was close to 6pm and the car was there since early morning for regular maintenance. This last service was ok, staff was cordial, but at times I wonder why I'm paying a pretty penny for customer service that can be lacking at times. I don't usually write reviews and overall patient customer, but like they say third time is a charm. Given these incidents I don't necessarily feel appreciated as a customer. More

The serves is great the works are always creating with a smile they make us feel at home. smile they make us feel at home. More

Since I got my car in May 2021 I have not had a problem at all with this dealer, they stay in touch with you at all times I had my maintenance done twice not had an issue with my car like other dealers. at all with this dealer, they stay in touch with you at all times I had my maintenance done twice not had an issue with my car like other dealers. More

Best service personnel in town!No long wait times, Best service personnel in town! No long wait times, friendly and courteous. Sales dept. Is also great. Best service personnel in town! No long wait times, friendly and courteous. Sales dept. Is also great. More

I liked customers service, they are kind and friendly, but the time they took getting my car ready, is not worth it!! ( 3 hours )🙄 but the time they took getting my car ready, is not worth it!! ( 3 hours )🙄 More

The service was professional from start to finish. I will definitely return for future service. definitely return for future service. More

Excellent customer service when I dropped off my car. Car returned when promised. Thank you Service Team! returned when promised. Thank you Service Team! More