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3,086 Reviews of Claremont Toyota - Service Center
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December 20, 2021
The service is great and convenient, and the service rep is really good at giving updates. The only problem for me the the constant emails and text if I didn’t come and rate them on the website. Sorry, bu is really good at giving updates. The only problem for me the the constant emails and text if I didn’t come and rate them on the website. Sorry, but I don’t consider that part of my job but rather an annoyance. More
by TONY.KAN
Verified CustomerEmployees Worked With
December 17, 2021
Good Afternoon, I normally would say Claremont Toyota goes above and beyond for customer service. Unfortunately, this is not the case yesterday. I went in for an oil change and while there I asked Ozzy ( goes above and beyond for customer service. Unfortunately, this is not the case yesterday. I went in for an oil change and while there I asked Ozzy (Advisor) if they can check the TPMS sensor on the dashboard that was blinking. I recently purchased new tires but did not want the TPMS replacements they were offering. He said " no problem but it will be 155 to have it diagnosed". I was ok with that for the moment. Ozzy called me a few hours later to report the bad news that 3 sensors are completely out and suggested to replace them all before they failed as well. The price was about 1100. I told him I was not prepared to spend that much before the holidays and what would cost for the 3 sensors that needed replacing. He said over 700 I believe. I told him I will think about it and he mentioned he was going to ask his Manager if they can lower it as well. When I called back they indeed lowered it to under 550. I was excited until he explained to me that the original 155 charge will also be added. So brought them up again to close to 700. Ozzy was professional and friendly throughout this experience but I have never experienced any business that charges the diagnose even when I was willing to do the work. I was puzzled and upset and decided against the service. Hopefully this was a one off and not your business model going forward. More
by ISAIASGONZALEZ2009
Employees Worked With
Osvaldo Garcia
December 17, 2021
I have always received good service in this dealership. We have bought several vehicles here as well snd have been pleased with the streamlined process. Thank you Maria Romero We have bought several vehicles here as well snd have been pleased with the streamlined process. Thank you Maria Romero More
by ROMEROT1
Employees Worked With
December 17, 2021
The staff was friendly and very helpful. Quick service and my vehicle was delivered on time. and my vehicle was delivered on time. More
by 417JEDI
Employees Worked With
December 16, 2021
Staffs are nice and professional. I’m so glad to buy car from here. Highly recommended! Thank you Mr. Phil Tarin (Service Advisor). from here. Highly recommended! Thank you Mr. Phil Tarin (Service Advisor). More
by John
December 16, 2021
I made an appointment for 25k service.. had to wait over 2 1/2 hours to get my car back. 2 1/2 hours to get my car back. More
by FRANKMC29
Employees Worked With
December 16, 2021
The very best customer service and they are very helpful and quick service i am a happy customer and quick service i am a happy customer More
by MREYESJR78
Employees Worked With
