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Claremont Toyota - Service Center

Claremont, CA

4.4
3,090 Reviews

3,090 Reviews of Claremont Toyota - Service Center

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August 17, 2021

I was able to make the appointment with ease. I appreciated that I received an email & text as a follow up from service advisor Hugo Ruiz. He was professional & communicated so well! More

by ALIS.ZAKARIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Ruiz
Aug 17, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

August 17, 2021

Were promised certain items to be fixed and then we had to argue with the dealer to make it happen. Fortunately we had something in writing from them which was not in the computer More

by JAZZJANCAN22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo Cardenas
August 17, 2021

Claremont Toyota seems to always have a lot of customers in their service department. Even with the amount of customers they have I have never felt forgotten. Mr. Sanchez has always kept me updated and has More

by Llamasen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
Aug 17, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

August 15, 2021

I went in on an appointment and I had to wait four hours just for an oil change and have my car serviced need better management More

by Concerned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Olivia Works in the service center
Aug 16, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 13, 2021

The sold me a used car that need over $1000 worth of work after only having it for 5 months. I got a lemon. Worse experience ever! More

by BRILALE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember her name
August 13, 2021

The service department has a very efficient system from start to finish. My service writer Olivia did a great job of managing the service for the Highlander. More

by KEVIN C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Vedoy Pratt
Aug 13, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

August 13, 2021

They were friendly and did a very good jobVery nice 👌 They were friendly and did a very good job Very nice 👌 👍 👏 😀 They were convenient FOR me I think I was convenient Next time I will use it .. More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Bates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivica Zupic
Aug 13, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

August 12, 2021

Jeremy was very friendly and helpful. He assisted with all of my concerns regarding my vehicle. I will make my future appointments with him only. More

by ESTRADA.RONNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
Aug 12, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

August 12, 2021

I was very impressed with how cordial everyone is, the installations are very clean. I kept receiving updates about the service being performed and was completed in a timely manner. Great Job. More

by SABLEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oswaldo Godoy Garcia
Aug 13, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

August 12, 2021

I was told that the replacement part was going to be here on 8-2. Today is 8-12 and No courtesy call nothing to ensure me when that part was supposed to come in. Not happy at all. More

by BIGARTG57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
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