Back

Claremont Toyota - Service Center

Claremont, CA

4.4
2,498 Reviews

2,498 Reviews of Claremont Toyota - Service Center

Sort by
August 19, 2020

There were a numbers of problems during my last appointment. I had to wait almost three hours for an oil change. I made an appointment for the oil change , but my car was not serviced until two ho More

by ECOCSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oscar
Aug 20, 2020 -

Claremont Toyota responded

I'm sorry to hear about your service experience. We will continue to improve so that we can make sure we reach 100% customer satisfaction. Can you contact me directly at 909-542-1613 and I would like to speak with you about the service you needed. Hope to hear from you. Thank you and have a nice day.

August 19, 2020

Everything went very well at the dealership. Very professional and well treated. Paperwork and processing went quickly. Phil made the whole process a pleasure. Will probably be back for future servic More

by VLHERNAN26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the kind words. I will be sure to pass this on to Phil. Hope to see you on your next service visit.

August 19, 2020

Great shop to service my cars over the years. Friendly and Pleasant atmosphere. It always is a great experience and pleasure to visit Claremont Toyota More

by RDALCOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Claremont Toyota responded

Thank you for your positive comments. We look forward to seeing you on your next visit.

Aug 19, 2020 -

Claremont Toyota responded

Hi Rdalcor, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Love this location, especially the staff! The staff is highly knowledgeable and always friendly and I look forward to seeing them at each visit, thanks! More

by SOPHIARENEE27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Bernal
Aug 19, 2020 -

Claremont Toyota responded

Dear Sophiarenee27, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

It was good. But I’m not happy that after the service my truck start to shake because they check the breaks. Didn’t do it before the service More

by MXG425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Candice
Aug 19, 2020 -

Claremont Toyota responded

I apologize for your service experience. I would like to help you and get the vehicle diagnosed at no charge. Please contact me at your convenience. Zupe, Customer Relations Manager, 909-542-1613. or email me at zupe@claremonttoyota.com. Thank You. I look forward to speaking with you.

August 19, 2020

Great shop to service my cars over the years I trusted Phil my service advisor as well as Tony. Actually, they became as good business friends and they never attempted to sell me services that I didn’t re More

by AMEEN_ALI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil my service advisor
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the kind words and I will pass this along to Phil and Tony. We look forward to seeing you on your next visit. Have a great day!

Aug 19, 2020 -

Claremont Toyota responded

Dear Ameen_Ali, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are so glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Phil at service is very professional. He was definitely patient with me. I’m liking all your COVID-19 precautionary measures. Aside from the wait, overall it’s ok. More

by MAGGIEANNTB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sales
Aug 19, 2020 -

Claremont Toyota responded

Hi Maggie, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Good service. Just wish standard maintenance took less than 1 1/2 hours. I Also had to ask one employee to use his mask properly. More

by JARD326
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivica Zupic
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the comments. We will remind the staff about the proper wearing of the masks. Hope you have a great day!

Aug 19, 2020 -

Claremont Toyota responded

Dear Jard326, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are so glad to hear you had a good experience at our dealership, and we appreciated your comment to the employee about the proper way to use the mask! we have to be a team in this situation and help each other! We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

I never experience a great dealership like Claremont Toyota they were friendly very helpful Fast That’s Why I gived them a five starts on my review. More

by SKYSCAFFOLD25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janeth Mestas
Aug 19, 2020 -

Claremont Toyota responded

Dear Sky, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

was excellent....everyone friendly and the work was done in a timely manor. The staff all seems to be on the same page and this comes across well - GOOD JOB More

by TERRYBUTLER64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janeth Mestas
Sep 23, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

...
237
...