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Claremont Toyota - Service Center

Claremont, CA

4.4
3,102 Reviews

3,102 Reviews of Claremont Toyota - Service Center

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December 09, 2020

3 hr wait and u didnt even change the oil in car. Ridiculous. THIS IS JUST UNCALLED FOR.. no updates , had to ask if my car was ready.. More

by JOJOCP11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy
Dec 09, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are very sorry to heard that you experience a poor service and not receipt the correct update for your vehicle. I would like to have your vehicle for special detail as a courtesy for the bad service we provide for you, please allow me to take care of your vehicle at your earliest convenience, you can contact me at 909.542.1615 or my cell 909.6185432 We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 09, 2020

The service is well managed.i Usually deal with Tony Sanchez,he is right on top on your problems. I usually pick my truck up the same day.Also,high praise to service technician TROY ONO !!!!! THANKS A More

by ODIE301@OUTLOOK.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Araiza
Dec 09, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 09, 2020

The service righter was not responsible..!he was very late with service on hybrid Corolla. Didn’t check on me after promised time simple service More

by JEN_0175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hany Gaied
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2020

The services are excellent. The salesman John Zhao provided a good services, explained detail information and very patient and polite. My husband and I like his attitude and service. More

by HUANG91007
Recommend Dealer
Yes
Employees Worked With
Yong Zhao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 08, 2020

There is something wrong with the display and heating and cooling control and they are saying everything is fine. I will be contacting Toyota to get this fixed for things keep adding to the malfunctions and More

by LESLIE484848
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 08, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are very sorry to heard that you experience a poor service and not receipt the correct information, I would like to have your vehicle for a second diagnosis with our manager technician and will make sure that you will receive the correct information, please allow me to take care of your vehicle at your earliest convenience, you can contact me at 909.542.1615 or my cell 909.6185432 We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 07, 2020

Disappointed with my experience I been at many dealerships and this place was not good when I picked my car the advisor was not around and nobody else would asked if help was needed More

by ARUVALCA87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
December 04, 2020

I was in and out quickly for service. Everyone was friendly and helpful in advising what I needed on this visit. There was less than 1k miles since my last service 6 months ago, so not much needed to More

by DOOLEY.WALKER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Sanchez
Dec 04, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

Dec 04, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 04, 2020

Best Toyota dealer in my area. Phillip in service has always been a great help and goes above and beyond to make going to the dealer for service a great experience. More

by ERICKJUAREZ68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Tarin
Dec 04, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 04, 2020

Friendly Service Staff got me on my way quickly after I dropped off my car. After the oil change and diagnostics they recommended a couple services for my car that "need to be done" that seemed really pric More

by DWALLS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olive
Dec 04, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 04, 2020

I had trouble finding out if my car was finished. I just returned to the dealership and went to cashier to pay my bill, other then that everything was okay. More

by GDULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Dec 08, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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