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Claremont Toyota - Service Center

Claremont, CA

4.4
3,086 Reviews
Call Service Center (909) 542-1828

3,086 Reviews of Claremont Toyota - Service Center

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May 15, 2024

They left my keys in the center cup holder where I spilled a drink. They could obviously see there was a lot of soda in the center and still left my keys completely submerged. More

by FULLAUTOONLY.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
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May 16, 2024 -

Claremont Toyota responded

We must be more careful when placing keys in our guests' vehicles, so something like this does not occur. We would like to speak with you about this further, as both your opinion and satisfaction are important to us here. Please contact us at your convenience. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

it was a very good service from claremont toyota. Oscar updated in time and I reall y appreciate his great service. More

by CHONGKTAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 16, 2024 -

Claremont Toyota responded

Hi CHONGKTAM, thank you for sharing your positive experience with us at Claremont Toyota. We're thrilled to hear that Oscar provided you with great service and timely updates. We appreciate your feedback and hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

Good service quick to get the car out of the service department And nice people. More

by M.MORALES0732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Claremont Toyota responded

Hi M, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our service quick and our team friendly. We appreciate your feedback and hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

Great service. Knowledge advisors. Comforting waiting room. Good communication from the advisor. I’ll be back for my next service. More

by HURAHEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
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May 16, 2024 -

Claremont Toyota responded

Hi Hurahec, thank you for the glowing review! We are thrilled to hear that you had a positive experience with our knowledgeable advisors and comfortable waiting room. We strive to provide excellent communication and look forward to welcoming you back for your next service. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

They parked my car and never told me it was completed, I was waiting for a really long time until I seen my car was parked, I had to go ask for my keys. More

by LANEYRASCON94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Claremont Toyota responded

Laney, We must be providing better communication and letting guests know when their vehicle is ready. We appreciate you bringing this to our attention, as we'll be using this as a learning opportunity to better serve you and our guests in the future. We hope your vehicle's running like new again and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 14, 2024

Just went for service, took longer than normal. Advisors not too friendly, need to smile. More

by MANIKA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Claremont Toyota responded

We appreciate both your business and your feedback. It's disappointing we fell short and did not provide you with the prompt and quality service that you deserved. We will be addressing this with our team and working to ensure that we better serve all of our guests in the future. Should you like to discuss your recent visit any further, please don't hesitate to reach out. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 14, 2024

Service agent Hugo said was definitely not friendly and not helpful. I didn’t feel welcomed and don’t want to return anymore. More

by JOELCAMARA0911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo
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May 15, 2024 -

Claremont Toyota responded

Joel, You should feel welcomed by every member of our team here and we're discouraged to see that was not the case. At your convenience, we'd like the opportunity to learn more about this negative interaction so we can make sure that we address this properly. We hope to hear from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 14, 2024

Excellent from start to finish! Service never disappoints. Clear communication and the service writer is always professional. More

by ITSLETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Omar Armas
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May 15, 2024 -

Claremont Toyota responded

Hi ITSLETA, thank you for the kind words! We're thrilled to hear that you had an excellent experience with our service team. Clear communication and professionalism are top priorities for us, so we're glad to hear that reflected in your visit. We appreciate your feedback! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 13, 2024

It takes too long. I had an appointment for an oil change that took 3+ hours to complete. A simple service like an appointment for an oil change shouldn't have taken so More

by SYLVIA.CORONEL2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefany Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Claremont Toyota responded

Sylvia, We agree with you. Basic services should not be taking this long and this is something we will be addressing with our team. We appreciate you bringing this to our attention and we look forward to completing services in a more timely manner at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 13, 2024

Amazing Service Experience, Definitely going back. My service representative Phil Tarin was very helpful and explained everything in detail. More

by MORONIKELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
Report | Print
May 14, 2024 -

Claremont Toyota responded

Hi MORONIKELLEY, thank you so much for sharing your positive experience with us! We're thrilled to hear that Phil provided excellent service and made sure everything was explained clearly for you. We look forward to welcoming you back soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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