Claremont Toyota - Service Center

I always use this service department for all scheduled maintenance. The waiting area is always clean and comfortable. But this time, I felt that the time between the checkout and the vehicle delivery was maintenance. The waiting area is always clean and comfortable. But this time, I felt that the time between the checkout and the vehicle delivery was too long. It seemed as if there weren't enough drivers. More

Good service and Mr. Bruce Wright answer all our questions, very professional thank you Mr. Tony Sanchez for the recommendation. Bruce Wright answer all our questions, very professional thank you Mr. Tony Sanchez for the recommendation. More

Worst service experience I’ve had, took me about 25 minutes to get my service advisor to the service line. Then there was a mix up on where the warranty parts would be installed. Zach sent me to the us minutes to get my service advisor to the service line. Then there was a mix up on where the warranty parts would be installed. Zach sent me to the used car side, which was not where I needed to be. Fortunately Dawn helped and ensured a porter picked the car there and gave me my paper work. After I was called and told the car was ready I picked the car up. Sign paper work and followed the process to receive my car, after seeing other customers that came after me receive their cars I asked if there was a problem or perhaps my car was not ready. The porter (Ed) was rude and said the car would arrive outside as soon as the runner came back. A few minutes later another porter came and asked for the Cortez paperwork, apparently there was an issue with my paperwork or location which the porter knew about. Some simple communication would have gone a long way to ensure I received some adequate customer service. I never do this (bad reviews), this might be the first but I feel like the service I get here in Toyota of Claremont is just not up to par with other manufacturers dealers. More

Bernie and Hugo have excellent service. They did a great job in ensuring my car problems were taken care of. They did a great job in ensuring my car problems were taken care of. More

The people are nice but the last 2 times I had to wait to either have my vehicle checked in or to pickup the vehicle the paper work was in the wrong folder. either have my vehicle checked in or to pickup the vehicle the paper work was in the wrong folder. More

Muy bien dealer los empleados te tratan como en casa muy amables y te ayudan a tener una buena oferta. Recomendado . amables y te ayudan a tener una buena oferta. Recomendado . More

Toyota make it easy maintenance service Thank you Claremont Toyota offers excellent service and their auto technician Claremont Toyota offers excellent service and their auto technician More

Claremont Toyota is not just a dealership. It’s a family that takes care of their guests. They will not make you leave disappointed. They will make it happen. When you go there you feel ho It’s a family that takes care of their guests. They will not make you leave disappointed. They will make it happen. When you go there you feel home. Someone cares about you! More

Service was easy I chose afternoon I was only there for 90 minutes All staff prpfessional and curteous 90 minutes All staff prpfessional and curteous More

I can’t even put down in words how rude your serviceman was who came out to help me very rude. Didn’t listen didn’t care. I asked for a girl to come out and help me. I made that clear to the girl I made th was who came out to help me very rude. Didn’t listen didn’t care. I asked for a girl to come out and help me. I made that clear to the girl I made the appointment with and a guy comes out to help me very rude. I don’t even know his name. I threw the xxxx card away, I was not happy and I don’t think I’ll be going back to you guys for service. I’ll go to the Toyota in Covina. Thank you for nothing. You gotta get rid of that person. I’m pretty sure you have his name on my paperwork didn’t do anything I asked him to do to my car with me so they could hear the vibration that xxxx piece of junk is making And he said $180 diagnostic for something else I told him my It’s giving me a warning. I looked it up that could cause fire. If anything should happen. I have it down. My kids know I went there for help and you guys did not help. More