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Claremont Toyota - Service Center

Claremont, CA

4.4
3,090 Reviews

3,090 Reviews of Claremont Toyota - Service Center

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July 07, 2023

I went to this service center even though I have one closer to my house because they would send me coupons. I had issues with my coupon the last time and the person helping us seemed annoyed that I men More

by LIALVAREZ22
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Hugo Esquivel
Jul 11, 2023 -

Claremont Toyota responded

Thank you for bringing this to our attention. It's discouraging to read about this negative interaction with a member of our team and we'd like to learn more about what transpired, as you should be receiving 5-star service here at each visit. Please contact us when you have an opportunity. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 07, 2023

The service rep was very professional. He was very attentive and explained everything to me. More

by percyhizon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Jul 11, 2023 -

Claremont Toyota responded

Thank you, Percy! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com - 909-625-1500

July 04, 2023

Best experience I’ve had at a Toyota dealer. Danny was great to work with. More

by CHARLINE.ARANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Llamas
Jul 05, 2023 -

Claremont Toyota responded

We love to hear your visit went seamlessly, Charline! Thank you for choosing us! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 04, 2023

Great service and love the free drinks . .customer service was great 😊 and returning my car was delivered on time More

by LUPTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 05, 2023 -

Claremont Toyota responded

Thank you, LUPTEX! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 03, 2023

Service is always professional. Service agents are friendly and responsive. TV and music too loud. More

by GAMICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service reps
Jul 05, 2023 -

Claremont Toyota responded

We're happy to see that overall you are satisfied with your experience and we appreciate the feedback regarding the TV and music. We will be sure to take this into account and we look forward to seeing you here at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 02, 2023

I didn't have an appt. there was one car in line ahead me for none appointmenrt. 3 in back of me after 30 mins we were acknowledged, They took me first. I said the per More

by MARYAKRAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAINTANCE DEPT
Jul 03, 2023 -

Claremont Toyota responded

Thank you for both your business and your feedback. We always want to be providing each guest with the 5-star service that they deserve. Should you like to discuss any issues you experienced during your recent visit, please don't hesitate to reach out. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Jul 03, 2023 -

MARYAKRAHN responded

I did not intend this to be posted. I thought it was feedback only for Toyota. I would like to say for over 20 years this dealer has given me outstanding service over all. I will continue to take my car to this dealer. We all just had an off day .

July 01, 2023

This is the third car I purchased from Miguel Garcia. I wasn't great! He delivered to me a "dirty" Highlander. More

by GDGMBLUE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Claremont Toyota responded

We are very disappointed to read about the condition of the vehicle you purchased. It should have been pristine and we appreciate you bringing this to our attention. We would like the opportunity to speak with you about this further, as both your opinion and your business are important to us. Please contact us when you have a moment. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 01, 2023

Very very very very very very slow service. Two hour wait just for an oil change??! Even with an appointment?!! It doesn’t matter how much you stock the waiting room with drinks, two hour wait More

by AICADIENTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jul 03, 2023 -

Claremont Toyota responded

We are very disappointed to see that you have experienced multiple issues here in our service department. We would like to learn much more about each issue so we can address them properly. Please contact us at your earliest convenience. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

June 29, 2023

Very helpful and knowledgeable. Didn't waste my time or my money. Really nice availability More

by H2OPOLO_KEVIN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 01, 2023 -

Claremont Toyota responded

Thank you for choosing us! We're so pleased to see your visit went seamlessly & we can't wait to deliver another excellent visit! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

June 29, 2023

Great friendly staff. Always leave there knowing my car was well taken care of. Will always go back there fir service and sales. More

by PHILTARIN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigoberto Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Saad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Mostafa, Jacob Santos, Venedick Songco
Jul 01, 2023 -

Claremont Toyota responded

Thank you, Phil! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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