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Clark-Knapp Honda

Pharr, TX

4.8
511 Reviews
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900 N Sugar Rd

Pharr, TX

78577

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Showing 511 reviews

May 01, 2024

Great service department- representative was very knowledgeable , informative and helpful. She provided all the information required in a pleasant manner. Good representative for the company. More

by JUANVY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Was very satisfied with my purchase and especially the help I received from Jacob Alvarez. Highly recommend! More

by JESSYPRU97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Ruiz-Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by PRODZ_91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Really disappointed with service I paid for extended warranty of 100k miles and not only did I not get reimbursed tow but they didn't even tell what was wrong with my truck! They tried to tell me it was More

by LUVTHYFAMILY245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2024 -

Clark-Knapp Honda responded

I went ahead and looked into your service ticket as well as your extended warranty. Reimbursement for the tow truck would not be through our dealership but through Allstate, the company you have your extended warranty with, you can reach them at 1-877-204-2242. As for the battery, when your vehicle was brought into our service department, the cables were indeed loose. The battery you had in your vehicle was not an AGM battery, which Honda requires for the 2021 Honda Pilot. AGM batteries are required for the auto idle stop that your vehicle is equipped with to function properly. As for the coolant and fuel injection service, you agreed to those services over the phone the day the vehicle was towed in and then you called back the following day to decline those services after they were already performed.

May 02, 2024 -

LUVTHYFAMILY245 responded

So you mean to tell me that it was the battery itself that got purchased from auto zone 3 months before issue! If that was the problem about battery then why didn't you want to give me battery back! When i asked for that all of a sudden my battery was compatible ! All i asked for was proof that battery wasn't compatible! Then you drop the $400 charge of battery then literally tell me that the truck is fine! Your dealership talks about caring about peoples safety when the vehicle I'm paying for left my wife stranded with my kids twice with over $600 worth of tows! Before your so called diagnostic check! Which didn't answer why the vehicle turned off on idol without any warning!

April 30, 2024

Carlos was very helpful and insightful so was mangement as well. I definitely will be returning More

by ISAACLLANAS67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Excellent costumer service from our salesperson, Carlos. Exceptional service and help from our finance manager David. Overall an amazing experience this dealership goes above and beyond to help their custom More

by JJAIMEZ3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

This is the 5th vehicle my family has purchased from Clark Knapp in the last 4 years and it just keeps getting better doing business with you. Our salesman is literally the best. Christian ALWAYS takes More

by JAREDH1REF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

I love Honda love the customer service can’t say enough I’ll continue with the Honda family. More

by KARPIS1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

He came and attended me when no one else did. Was very courteous and helpful. Expressed to me everything my vehicle needed. Made sure I understood everything and asked if I had any questions. Exc More

by RODRIGUEZ9938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

Great experience purchasing a vehicle, I usually hate going to the dealerships but Jacob was excellent and helped me as much as he could happy with my purchase. Will only use Clark Knapp Honda from now o More

by ILIMOR18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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