Clark-Knapp Honda - Service Center

WORST SERVICE EVER! ! I picked up my vehicle and within an hour, I was stranded for the same reason I took it in. My vehicle was towed previous day so I didn't have towin ! I picked up my vehicle and within an hour, I was stranded for the same reason I took it in. My vehicle was towed previous day so I didn't have towing service for this 2nd breakdown. I called REPEATEDLY to service department & could NOT REACH anyone! Phone kept ringing, voice mail would pick up, voice box full, etc. I asked to be put through to the service Dept. manager & was told he was at a meeting & unavailable. Finally a salesperson is the one who tried helping me. After a long time, they sent 2 young men to Costco to help me. They replaced the fuse that had just been replaced a few hours earlier, and they managed to start the vehicle & drove it back to Honda. We followed. The agent assigned to me was unprofessional; he became frustrated when I told him that I had called multiple times that day, left messages, etc. & I never heard back from him. He told me that it was very busy & he didn't have time to be checking messages. I don't know what's going on with Clark-Knapp Honda b/c this is not the 1st time I've had issues with their lack of adequate service, but this time was by far the worst! My vehicle is back in the shop & I was told not to expect for anyone to look at it "till maybe Monday". It seems the dealership has cut personnel, and it's the customers who are paying for it. Answer your d**n phones! Check your voice mail! Call your customers back & give updates! More

Scott was very attentive and handled our issue as true professional! We will recommend this dealership to friends! professional! We will recommend this dealership to friends! More

All went well I just wish they had scheduled me a bit later in the day. I noticed several customers scheduled to show up at same time and we were last . Waited quite a bit later in the day. I noticed several customers scheduled to show up at same time and we were last . Waited quite a bit More

It's always a pleasure to work with Susan. She keeps me informed as my service progresses and is very knowledgeable about what needs to be done and when it should be done, even with my car tha She keeps me informed as my service progresses and is very knowledgeable about what needs to be done and when it should be done, even with my car that Honda no longer has in production, the plug-in hybrid. After having an all electric (other brand), I needed something with more than 87 mile range and this plug-in hybrid is perfect. I haven't been to a gas station since last summer as it is all electric around town and I never saw a major increase in my electric bill. I hope Honda will consider making another plug-in hybrid before I need a new car!! More

Employees are very attentive and explained about the service very well.. We appreciate the prompt attention while we waited .. The only thing missing is maybe some complimentary items besides coffee., service very well.. We appreciate the prompt attention while we waited .. The only thing missing is maybe some complimentary items besides coffee., More

Employee was very prompt, knowledgeable, helpful, attentive and overall very friendly and caring.Thank you Susan. Great job! attentive and overall very friendly and caring.Thank you Susan. Great job! More

The best very helpful everyone there was very friendly our salesman helped us a lot our salesman helped us a lot More

Called for an appointment and they got me in the same day. My service advisor was terrific. day. My service advisor was terrific. More

10/10 Christian is very attentive made it easy to take my car in for a service! Super appreciative car in for a service! Super appreciative More

Overall I had a great experience. Everything was explained to me very well, service was done in excellent time. Everything was explained to me very well, service was done in excellent time. More